Northera LLC Reviews 17

We are very satisfied with the collaboration for the launch of our website. Communication was clear and professional from the start. Frederic was our main point of contact and provided excellent follow-up throughout the entire process. Questions were handled quickly and solutions were proposed proactively. Thanks to the strong guidance and involvement, the website was launched smoothly and correctly. We would definitely recommend working with this team.

They managed the design of my logo and my web page with unfailing professionalism and efficiency, answering questions and getting ideas and changes done as they came, Highly recommended designer .

I rarely leave reviews, but I don’t want anyone else repeating my mistake. I spent roughly US$2,800 with this agency, it was nowhere near affordable and the process was painful.

Their invoicing is automated, so I was paying for things that hadn't been completed even when flagging this with them. Once they have your card details, they'll just keep charging you.

I was passed from one person to another with no briefing in between. Key (and dare I say basic) details we’d already agreed on were missed, so the project kept sliding backwards.

The first draft looked nothing like what we’d scoped. I asked for it to be brought in line with our agreement and was told that counted as a paid “revision.” Seriously?

Because they misunderstood core web-dev basics & Shopify which they claim to “specialise” in, they made some costly errors, which I had to pay for (US$400).

My emails were clearly skimmed (or run through an AI bot). Questions went unanswered, points were missed, and the thread stretched on forever. I'll note that the communications they did draft were unprofessional and in broken English. This includes some of the branding work that was done, especially the Brand Voice... shocking.

Promises arrived fast, follow-through never did. Get every word in writing, because verbal assurances evaporate overnight.

We started via Fiverr. As soon as they convinced me to move the project outside that safety net, the workmanship and accountability crashed. The quality nosedived off platform as they took advantage of someone trusting like me who was juggling a new business and a newborn.

Bottom line: The time, stress, and extra cash I spent fixing their errors far outweighed any convenience they promised. Spend your budget anywhere but here.

Note this business may be registered in the US but this business is made up of a few digital nomads who aren't actually held accountable in any way.

Edit to add: I see that since posting my review it has been replied to. Them using their team members’ passing as the reason for the delays (which started occurring well before this individual passed) says enough about this business and the validity of their response.

This was the first I outsoruced graphic design to this level and very glad I did. The end product was much better than it would have been otherwise,

communication with Frederik and his team was very good, they were always responsive and accepted feedback,

Im very happy with the final product, thanks guys,

Team delivered great design, was always responsive and delivered fast. Anytime again!!!

I worked with this company to develop a brand identity for my new business. Luke was fantastic — he was patient with me and took the time to answer all my questions. They delivered a well-presented document within the expected timeframe, and they were open to our suggestions, making adjustments to the brand identity document as needed. Even afterwards, whenever we had questions, Luke responded to my messages promptly. We would highly recommend Northera and would be happy to work with them again on future projects.

We engaged Northera to build our website, marketing collaterals, and style guide. The team went over and above to first help understand core principles of marketing (as they applied to our brand and the colors and icons relevant to us) and then to implement these principles across the full suit of collaterals they developed for us. The result is a clean and consistent set of marketing tools, ranging from core style guide all the way to completed website, PPTs, business cards, and letterhead. We were thrilled with the pace of delivery and the tailored support we got throughout the entire process

For our Language school we had to redesign ansd restructure the website. I was really surprised by the speed and efficiency that they executed the whole process. Afterwards the project manager was also very flexible in implementing some additional changes and modifications after the acceptance. This I considered a really nice plus of the company to do. Very smooth contacts. Can definitly recommand for all website implementations. My best online experience for our website implementation

I hired this company to support the launch of my new business and book by building my brand kit and website. While the branding kit was passable, the website experience was a complete letdown.

I was promised a live, working website and guidance to get it up and running. Instead, I received a half-built site dumped onto a hosting platform—then nothing. No support, no proper handover, no usable website. When the hosting expired (due to lack of guidance), the site disappeared altogether.

Even worse, the company charged my credit card for the final payment without my authorisation, despite me raising concerns. I had never consented to that charge, and it felt like a final blow after weeks of poor communication and broken promises.

Luke, the person I trusted, made multiple verbal commitments—like helping connect my domain, offering post-launch support, and walking me through the process. None of those were honoured. When I questioned this, I was told they were never included in the proposal. The gaslighting was real.

The most painful part? I paid nearly $2,000 for a website I never received and have now had to spend another $650 to rebuild it properly with a provider who is transparent, professional, and supportive. The contrast in both cost and experience is staggering.

I feel completely taken advantage of, especially as someone without a tech background who relied on this company to act in good faith. Instead, I was left delayed, out of pocket, and extremely disappointed.

If you're not highly technical and need a provider you can actually trust—look elsewhere.

Great team, very professional and always helpful. I am super happy to have the Northera team on my side!

My experience with Northera was outstanding. Their exceptional attention to detail, prompt communication, and timely delivery truly impressed me. Thank you! I will certainly be utilising their services again in the future.

The design work, the level of creativity and support given by Suliana, Luke and the rest of the team have been remarkable. I’ve enjoyed the results and I hope to continue to work with Northera on many more projects.

I had the pleasure of working with Northera on a recent graphic design project, and I’m extremely impressed. Their creativity was outstanding, taking my ideas and turning them into something better than I imagined. The team was fast, delivering high-quality designs well within the deadlines. Communication was smooth, and they were always open to feedback, making the whole process effortless. Northera is incredibly easy to work with—professional, friendly, and truly dedicated to delivering exceptional results. I’m excited to continue collaborating with them on future projects and highly recommend their services to anyone in need of top-tier design work!

The Northera team was competent, professional, responsive and creative in designing and building my Squarespace fine art e-commerce website from scratch, as well as logo and branding development, tailored to my preferences and business needs. I wholeheartedly recommend them, particularly for small start-ups and kitchen table “solopreneurs” like me.

The Northera team did an amazing job on my website redesign. They breathed new life into it and helped pave a way forward in my marketing efforts. I highly recommend them!

I have been working with Billy at Northera for about two years now, and they have consistently provided stellar service. I look forward to continuing our collaboration in the years to come.

Northera was highly responsive and accommodating to our business' needs.
They were professional throughout and we are very satisfied.
Strongly recommended.