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Norma Reed Reviews 286

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TrustScore 5 out of 5

4.8

Dress Store
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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more

Company details

  1. Dress Store
  2. Boutique
  3. Clothing Store
  4. Costume Jewelry Shop
  5. Women's Clothing Store

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!

Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

great experience!

We had a great experience at Norma Reed. Lots of dresses to choose from and the staff was very helpful and friendly. Kristina was great in making sure the dress hung as it should so we could see it as it was meant to be. I would highly recommend this store for a formal dress.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Dress selection

The workers were very helpful with helping me pick a dress and making size and style suggestions

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Norma Reid Oshawa

The Norma Reid Oshawa centre was so helpful when picking out my prom dress. The staff were so helpful and I found a dress on the spot!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Found the dress

We are in the Oshawa location and it was an amazing experience, the worker Diana was a great help for fitting and colour choices as I came in not knowing much, she helped me pick out the perfect prom dress and I was very very happy with everything about this place.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Alyssa and Diana helped my daughter…

Alyssa and Diana helped my daughter pick out her prom dress today. They were so helpful and kind, and picked out exactly what my daughter has been looking for! I would totally recommend coming here to find your dress :).

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Norma Reed in Oshawa

Diana and Alexis at Norma Reed in Oshawa were amazing at helping us find a prom dress. We went in with a few ideas and they offered suggestions and helped try on options. Would highly recommend them!

2 February 2026
Unprompted review

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