My mobile subscription (31516006) was supposed to be active on Norlys as of 23 April 2026. However, I am unable to connect to the internet or make calls using either a physical SIM card or an eSIM. On... See more
Company replied
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See what reviewers are saying
Our whole family is subscribed to Norlys, we also have Wi-Fi at home and everything works very well. I work as a truck driver and I travel all over Denmark and I have never had problems with the signa... See more
Company replied
I’ve been with Norlys for my internet, phone, and electricity, and I honestly couldn’t be more satisfied. The internet is fast and stable, the phone connection is clear, and my electricity bills a... See more
Company replied
Fin guide i forhold til at komme over på internettet, telefon, el, billadning, gas og streaming. Ser frem til et positivt samarbejde.
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Telecommunications Service Provider
About Norlys
Written by the company
I Norlys forsyner vi over 1 million adresser med elektricitet og internet,
både i byerne og på den yderste markvej.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Contact info
Over Bækken 6, 9000, Aalborg, Denmark
- 70115000
- Energi::energi@norlys.dk Tv&Internet::kundeservice@norlysmail.dk
- norlys.dk
Fremtiden er Norlys
3.6
Average
86K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
They charge more than they promise
They charge more than they promise. Onlıne services don't work. You cannot reach out the costumer service. They include free abroad data and talk but charge you when you use. 1 star is only due to discount I bought my phone. I will leave it immediately after subscription ends and never come back unless it makes a huge discount on a phone or something.
1 August 2025
Unprompted review
Reply from Norlys
Hi,
Thank you for sharing your experience.
I’m truly sorry to hear that you’ve felt overcharged and that our online services and customer support haven’t lived up to your expectations.
It’s completely understandable that this leaves you frustrated, especially when you expected certain features to be included and they didn’t work as promised.
Your feedback is important, and it helps us address the areas where we clearly haven’t delivered den service, you should be able to count on.
Best regards.
Nadia, Norlys. ❤️
I was always satisfied with Norlys ,you…
I was always satisfied with Norlys ,you provide a very good quality work for the costumers,keep it up!
24 November 2025
Reply from Norlys
Hello Aurel
Thanks for your review.
Im happy to hear that you had a great experience❤️
Best wishes
Ditlev,Norlys
Reply from Norlys
Hello Mikulas
Thanks for your review.
Im very happy to hear that you like our services ❤️
The best wishes
Ditlev
Reply from Norlys
Hello Juan
Thank you for your review.
I'm afraid that there must have been some kind of misunderstanding. We do indeed have return policies.
Best regards
Maja, Norlys
Problems with login,stupid structure of…
Problems with login,stupid structure of main site( asks login tvice), no mobile app. Every time cpr nr 🤦♂️
23 November 2025
Reply from Norlys
Hi,
Thank you for your review.
It’s completely understandable that repeated logins and the absence of a mobile app can create a frustrating experience.
We appreciate you sharing this, as it highlights areas where we can work on making things smoother for everyone.
Best regards.
Nadia, Norlys. ❤️
0% professional
0% professional , No Respect, No Information.
Every time i visit The Stor In Fields i got worse than the previous visit.
Close The Branch And Send This Kids Home Is Better For You As a Company.
My Advice Go Any Company On Earth but not Norlys.
THANK You !
20 November 2025
Unprompted review
Reply from Norlys
Hi Adel,
Thank you for your review.
We are sorry to hear that you had a bad experience in our store. This is certainly not the experience we want for our customers.
We take your feedback seriously and will use it to improve our customer service. We sincerely apologize and hope that at some point we can provide you with a better experience.
The best regards
Xenia, Norlys
Very bad service and canceled my order
Norlys called me about two months ago that they will offer JBL headphones if I transfer my mobile. I said yes but I never received headphones and never received any confirmation that my number will change to norlys from 1st December or not. When I called today to confirm whether or not I will be transferred to norlys first one agent waited me for about 15 minutes and never came back and I called again then another agent picked the call and said we don’t have headphones in stock and we don’t know when it’s going come. Agent couldn’t confirm anything. I was not happy with service so I canceled the whole transfer thing and asked agent to send me a confirmation email. Agent said you will receive in few seconds but I still have not received. Very disrespectful and bad service.
19 November 2025
Unprompted review
Reply from Norlys
Hi Bareach,
Thank you for your review.
We are very sorry to hear about the experience you’ve had – it’s certainly not the level of service we want to deliver.
It is unfortunate that you did not receive clear information about your number transfer or the campaign headphones, and that your calls were not handled properly. We understand your frustration, and we apologize for the inconvenience this has caused.
If you still haven’t received the cancellation confirmation or would like us to look further into your case, you are very welcome to contact us directly at trustpilot.mobil@norlys.dk, so we can follow up and ensure everything is handled correctly.
We hope that, at some point, you will give us the chance to offer you a better experience❤️
The best regards
Xenia, Norlys
They won’t cancel your contract
We moved into our house and Norlys blocked the internet connection refusing to cancel the previous owner’s contract. This also made it impossible to have a connection with any other company.
Customer service employees promised to handle it and then send a confirmation via email or telephone call the next day. Not one kept their promise and left me hanging.
They blame it on the IT department but then don’t give you any way to get in touch with them.
We have been without internet service for three weeks.
19 November 2025
Unprompted review
Reply from Norlys
Hello Marina
Thank you for your review.
This sounds like a very unfortunate situation. I understand how important it is to have a stable internet connection, especially after moving into a new house. I apologize for the challenges you're facing and the lack of follow-up from customer service as promised.
I hope the issue has been resolved and your internet connection is up and running. If not, I would be happy to help. You are more than welcome to send us a mail on some.digital@kontakt.norlys.dk with your full name, your address and a description of what we may help you with.
Then I'll make sure to look into it and get back to you with an answer as quickly as possible❤️
Best regards
Maja, Norlys
Amazing service
12 November 2025
Reply from Norlys
Hello Akil
Im very happy to hear that you like our service
The best wishes ❤️
Ditlev
Bill you before and after becoming a high paying customer
Huge scammers.
Needed to take over the line from my previous employer and
1.- They charge you to transfer
2.- Then, I was checking how much it was usually charging and after some months I realized the competition (eg. Oister) was offering the same for half or less the price.
I immediately changed, and they then tried to charge me months after the latest payment.
I hope what I paid for you is far lower than the amount of customers you need to lose for your poor service, and your new name don't last more than a year because you go bankrupt.
17 November 2025
Unprompted review
Reply from Norlys
Hi Javir,
Thank you for your review.
We’re sorry to hear about your experience with the transfer process, pricing, and the charges you mention. That is certainly not the experience we want our customers to have.
We would really like to look into your case so we can clarify what has happened. If you’re willing, please share your details with us at our mail trustpilot.mobil@norlys.dk, so we can follow up directly and help you further.
The best regards
Xenia, Norlys
Those guys charged me for my phone bill…
Those guys charged me for my phone bill and Spotify plan for the month ! Which is normal like every month for the past 10 years, but this time I find out that they have stopped cooperating with Spotify ! So They just canceled my premium Spotify plan without any notification or any direct contact with me ! I had to find all this out from Spotify support and the funny thing they still charged me for it ! Telia would never do such ! Fix the issue or I leave to another company after I been with Telia since 2011
17 November 2025
Unprompted review
Reply from Norlys
Hi,
Thank you for sharing your experience.
I completely understand how upsetting it must have been to discover through Spotify support that your Premium plan had been cancelled, especially after many years as a loyal customer.
There should have been an email sent between October 8–13 explaining the change, and I’m truly sorry if you never received it.
Any amount you were charged too much will automatically be refunded on your bill on January 1st 2026.
Your feedback helps us make our communication clearer and more reliable.
Best regards.
Nadia, Norlys.❤️
Still receiving payment reminders months after cancellation — unacceptable and stressful
I first wrote a review on September 18, 2025 after Nordlys failed to activate my internet on the promised date and provided extremely poor customer support. I cancelled my subscription within the 14-day cooling-off period, and I was clearly informed over the phone that I would NOT be charged since the service was never delivered.
Yet here we are — it is now November 17, 2025, and I am STILL receiving payment reminders and invoices for something I do not owe.
This is incredibly frustrating and completely unreasonable. Being chased for payments nearly two months after cancellation — despite clear confirmation that I owed nothing — feels like unnecessary pressure and has caused me a lot of stress. I don’t understand why this issue is still ongoing, and it’s disappointing that a company like Nordlys cannot sort out something so basic.
My initial experience was already bad enough, but this continued behaviour has made everything far worse. I truly hope Nordlys resolves this immediately instead of continuing to send unjustified reminders.
17 November 2025
Unprompted review
Reply from Norlys
Hi,
Thank you for sharing your experience.
I completely understand how stressful and unreasonable it feels to receive payment reminders months after a cancellation that should have involved no charges at all.
This is certainly not the experience we want our customers to have.
Your feedback helps us identify where our processes need to improve so situations like this don’t happen again.
Best regards.
Nadia, Norlys.❤️
good service
16 November 2025
Reply from Norlys
Hello
Thanks for your great review. Im very happy that you spend time on reviewing us. Its the reviews like yours, that make our day better❤️
Im happy to hear that you like our services
The best wishes
Ditlev,Norlys
Reply from Norlys
Hello
Thanks for your great review. Im very happy that you spend time on reviewing us. Its the reviews like yours, that make our day better❤️
Im happy to hear that you like our company❤️
The best wishes
Ditlev,Norlys
It was outstanding
It was really nice. I got a unbelievable discount for my Google Pixel 10 XL and bought it. The service of Norlys was outstanding. I also switched my electricity to Norlys for my home. Thank you Norlys for everything ❤️
16 November 2025
Reply from Norlys
Hello Pranta
Thanks for your great review. Im very happy that you spend time on reviewing us. Its the reviews like yours, that make our day better❤️
Im very happy to hear that you have switched to Norlys, and that you like our services
The best wishes
Ditlev,Norlys
Kunde service need opgrade
Udmærket men lang vente tid til kunde service og mange problemer med mobil abonnement. I starten Men ellers okay.
16 November 2025
Reply from Norlys
Hej Salih,
Tak for din tilbagemelding.
Jeg kan godt forstå, at lange ventetider og problemer med mobilabonnementet kan være frustrerende. Dejligt at høre, at oplevelsen ellers er ok, og vi tager din feedback til os for at forbedre vores kundeservice fremover.
De bedste hilsner.
Nadia, Norlys. ❤️
Satte vore behov i centrum
14 November 2025
Reply from Norlys
Hej Jørgen
Tusind tak for din gode anmeldelse. Vi sætter stor pris på at du tog dig tiden til at skrive denne anmeldelse. Det er anmeldelser som dine, der giver os et smil på læben og fortsat giver os lysten til at arbejde målrettet.
Godt at høre, at du havde en god oplevelse❤️
De bedste hilsner
Ditlev,Norlys
Your coleuga have experince,
Manage ment and yours colleagues have experince to salle and guide the customers.
14 November 2025
Reply from Norlys
Hello Hamidreza
Thank you for your kind review. We truly appreciate that you took the time to write this review. Reviews like yours put a smile on our faces and motivate us to continue working with focus and dedication.
Im happy to hear that you had a great experience.
The best wishes
Ditlev,Norlys
The price point and the service of…
The price point and the service of Internet is satisfactory.
14 November 2025
Reply from Norlys
Hello
Thanks for your great review. Im very happy that you spend time on reviewing us. Its the reviews like yours, that make our day better❤️
Im very happy to hear that you are satisfied with us.
The best wishes
Ditlev,Norlys
Great customer experience and nice saver!
We switched to norlys recently, not only because of the discounts on phone, internet, el. , but also the welcoming customer experience they provided.
Danny from Fields did a great job!
12 November 2025
Reply from Norlys
Hello Roy.
Thanks for your great review. Im very happy that you spend time on reviewing us. Its the reviews like yours, that make our day better❤️
Im very happy to hear that you have switched to Norlys, and that you are satisfied with us.
The best wishes
Ditlev,Norlys
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