Ugur Dogan at the Roskilde Nobles butik has been really helpful and service minded - I think far more than the other customer service employees at that outlet. Much appreciated.
Company replied
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See what reviewers are saying
At routeren kom til aftalte tid og at netet på den aftaltet dag så det hele er bare super 👍
Company replied
My employeer upgaraded my internet speed. And that for some reason that stopped my internet. I called once and they redicrected me and said now it is fixed manually wait 5 min. Then 1h later i call... See more
I’ve been with Norlys for my internet, phone, and electricity, and I honestly couldn’t be more satisfied. The internet is fast and stable, the phone connection is clear, and my electricity bills a... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Telecommunications Service Provider
About Norlys
Written by the company
I Norlys forsyner vi over 1 million adresser med elektricitet og internet,
både i byerne og på den yderste markvej.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Contact info
Over Bækken 6, 9000, Aalborg, Denmark
- 70115000
- Energi::energi@norlys.dk Tv&Internet::kundeservice@norlysmail.dk
- norlys.dk
Fremtiden er Norlys
3.6
Average
86K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and products
5 April 2026
Reply from Norlys
Hi Guy
Thanks for the kind words! We’re happy everything’s working well for you.
De bedste hilsner
Alma, Norlys ❤️
Reply from Norlys
Hej Dipak
Thanks for the kind words!
De bedste hilsner
Oliver, Norlys ❤️
Avoid Norlys
Avoid Norlys. Once you have a subscription, it’s extremely difficult to get out of it. I’ve been trying for months to cancel and downgrade, and despite repeated confirmations, nothing was implemented. I kept being billed incorrectly, passed between different agents who had no context, and even received payment reminders while Norlys acknowledged they owe me money. Still no refund. Completely dysfunctional.
3 April 2026
Unprompted review
Reply from Norlys
Hello Julien
Thank you for taking the time to share your experience
I’m truly sorry to read about the difficulties you’ve had with cancellations, billing, and the lack of continuity between agents. That is clearly not the experience we want to provide our customers, and I understand your frustration, especially when you feel you’ve been given conflicting information and are still waiting for a resolution.
If you would like us to look into your case, you are very welcome to contact us at the relevant email below with your phone number or customer ID and a short description of the situation ❤️
📧 Internet & TV (coax/fiber): some.digital@kontakt.norlys.dk
📧 5G internet & mobile: trustpilot.mobil@norlys.dk
Best regards
Silas, Norlys ❤️
Reply from Norlys
Hi Gulmaral
Thanks for the kind words! Great to hear you’re happy with us.
De bedste hilsner
Ida, Norlys ❤️
Got quickly to technical support
Got quickly to technical support. They showed a-lot of patience and guidance step by step, even with a non technical person like me.😀
2 April 2026
Unprompted review
Reply from Norlys
Hej
Thanks for the lovely review! Happy we got you to the right team without a long wait, and that they took the time to walk you through everything in a way that worked for you.
De bedste hilsner
Noah, Norlys ❤️
10/10 DO NOT RECCOMEND
10/10 DO NOT RECCOMEND
To keep it short, we switched from a previous service to them, they ensure us a smooth transition and got everything but that.
We are a month in and the internet still isnt working, they have sent out a technician to look into it and fix it, but he would have to make a report... long story and even longer waiting time for us to get internet.
they as well got our package wrong and charged us more than initially agreed upon.
DO NOT RECCOMENT
30 March 2026
Unprompted review
Reply from Norlys
Hi Maria,
Thank you for your feedback.
I’m really sorry to read about your experience, especially when something as essential as your internet connection still isn’t working after a month. When you’re promised a smooth transition, it’s completely understandable that this situation feels both frustrating and disappointing.
It also sounds like the process with the technician and the follow-up has taken longer than expected, which only adds to the inconvenience. On top of that, receiving a different package and being charged more than originally agreed is understandably not a great experience.
Your feedback is important, and this is exactly the kind of situation we take seriously and bring forward internally to improve our processes going forward.
Thank you for taking the time to share your experience.
Kind regards,
Nadia, Norlys. ❤️
I am extremely disappointed with Norlys…
I am extremely disappointed with Norlys eMobility. I have repeatedly asked for a clear explanation of invoices I received, yet instead of answering my question, they keep redirecting me to a debt collector and give generic responses that do not address the issue.
I have not used their service for 8 months, and I unsubscribed from their system long ago, so I do not understand what I am being billed for. I have asked several times for a detailed invoice and proof of what the charges are for, but they have still not provided any proper documentation.
Customer service has been unhelpful, dismissive, and completely unwilling to resolve the matter. If a company cannot explain a charge or prove that a service was used, then the invoice should not be enforced. My experience has been frustrating, and unprofessional.
I would not recommend this company to anyone who expects clear communication and basic accountability.
27 March 2026
Unprompted review
Reply from Norlys
Hi Viktor
Thank you for taking the time to share your experience 😔
I can fully understand your frustration, especially when you are asking for a clear explanation of invoices and feel that your questions are not being properly answered. That is not the experience we want for our customers, and I am sorry to hear that you feel left without clarity or proper support.
We also understand how important it is to receive transparent documentation and a clear breakdown of any charges. Your feedback is taken seriously and will be used to improve both our communication and handling of such cases going forward ❤️
If you would like us to look into your specific case, you are very welcome to contact us at 📧 Trustpilot.energi@norlys.dk with your customer details and a short description of the issue so we can assist you further.
Kind regards
Silas, Norlys ❤️
The Worst Customer Service I Have Ever Experienced
I had a very frustrating experience with this service. I requested to cancel my subscription, but I never received any confirmation or proper follow-up.
Their customer service is awful — they are not responsive at all. Despite multiple attempts to get an update, I have been completely ignored.
I was also told that I would receive a refund for one of the subscriptions, but this has still not happened.
Overall, this has been a very disappointing experience. I would not recommend this service to anyone, and I will definitely not use it again.
27 March 2026
Unprompted review
Reply from Norlys
Hi Nikta
Thank you for taking the time to share your experience 😔
I can fully understand how frustrating it must be when a cancellation request is not confirmed and when you feel left without proper follow-up. That is certainly not the experience we want for our customers, and I am very sorry to hear about the inconvenience this has caused you.
It is also not acceptable that you were informed about a refund that you have not yet received. We take this seriously and will use your feedback to improve both our processes and communication going forward ❤️
If you would like us to look into your case, you are very welcome to contact us:
Internet/TV: 📧 some.digital@kontakt.norlys.dk
Mobile: 📧 trustpilot.mobil@norlys.dk
Please include your customer details and a short description of the situation so we can assist you further.
Kind regards
Silas, Norlys ❤️
All in all service
27 March 2026
Reply from Norlys
Hi Tadas
Thanks for the 5 stars! We're glad it all worked as it should.
De bedste hilsner
Oliver, Norlys ❤️
I have set up the automatic payment but…
I have set up the automatic payment but eventually it wasn't properly setup by the agent.
Now they charged me ridiculous amount of money. On top of it the service is crap and I am paying lot's of money for having a slow internet. They have an AI agent that is ridiculously stupid and ask you the same question and do not transfer to a human agent.
27 March 2026
Unprompted review
Reply from Norlys
Hi Mark
First of all, thank you for taking the time to share your experience 😔
I can fully understand how frustrating it must be when automatic payment is not set up correctly and this leads to unexpected charges – especially when you also feel the service is not meeting your expectations. That is certainly not the experience we want for our customers, and I am truly sorry for the inconvenience this has caused you.
If you would like us to look into your case, you are very welcome to contact us at 📧 some.digital@kontakt.norlys.dk with your address, mobile number or customer number, along with a short description of the issue.
Kind regards
Silas, Norlys ❤️
Reply from Norlys
Hej
Thanks for the lovely review! We’re happy to hear you felt in good hands and that everything was handled quickly.
De bedste hilsner
Oscar, Norlys ❤️
Easy Start-up and Number Porting
Smooth transfer from ex-provider. Happy so far with the services.
24 March 2026
Reply from Norlys
Hi Erdinc
Thanks for sharing this! Great to hear the switch was easy and that everything is running well so far.
De bedste hilsner
Oscar, Norlys ❤️
Great customer service
The staff is realy great and nice. Always came up with great suggestions about what are my possibilities as a customers. Happy to recommend to others
24 March 2026
Reply from Norlys
Hi Viktoriia
Thanks for the lovely review! We’re glad you felt well looked after and that we could help you see your options. And thanks for recommending us.
De bedste hilsner
Nora, Norlys ❤️
-10 stars if possible
-10 stars if possible. worst customer service ever!!
23 March 2026
Unprompted review
Reply from Norlys
Hi Gabriel
Thank you for taking the time to leave a review, even though your experience with us has clearly been very negative.
We’re sorry that our customer service has left you with this impression – it’s far from the standard we aim for.
Best regards
Malou, Norlys ❤️
Norlys or?
If you’re deciding between Norlys and Relatel, I’d recommend choosing Norlys—they’re much more fair than the competition. Highly recommended!
5 March 2026
Unprompted review
Reply from Norlys
Hej
Thanks so much for the recommendation - happy to hear we’re the right choice for you.
De bedste hilsner
Emma, Norlys ❤️
Good sevice
17 March 2026
Reply from Norlys
Hi Hassan
Thanks for the kind words!
De bedste hilsner
Carl, Norlys ❤️
Reply from Norlys
Hi Kuljeet
Thanks for your review!
De bedste hilsner
Carl, Norlys ❤️
Reply from Norlys
Hej Morten
Tak for at kigge forbi Field's og for de 5 stjerner!
De bedste hilsner
Nora, Norlys ❤️
I am very disappointed with my experience with Norlys.
I am very disappointed with my experience with Norlys.
I downgraded my TV package, yet more than 30 days later I was still charged for the full TV package. When I contacted customer service, I was told that even though the charge was incorrect, the refund could only be returned next month. In other words, Norlys keeps the money for another month even when they acknowledge the billing issue.
What was even more surprising was the lack of interest in resolving the situation. When I said that I would rather cancel my subscription completely, the representative showed no effort to find a solution or retain me as a customer. The cancellation was simply processed without any discussion or alternatives.
So the outcome is that Norlys keeps my money until next month, still charges me for a few days of the new month, and I am left without the service.
This experience raises serious concerns about billing practices and customer care. I expected much better transparency and customer support from a large company like Norlys.
11 March 2026
Unprompted review
Reply from Norlys
Hi Cristina,
Thank you for taking the time to share your experience. I’m really sorry to hear about the issues with your TV package billing and the lack of support you received 😔. This is certainly not the experience we want for our customers, and I completely understand why this has been frustrating.
We take your feedback very seriously as it helps us improve and ensure better transparency and customer care going forward ❤️.
If you would like us to review your case further, you can contact us at:
💻 some.digital@kontakt.norlys.dk – please include your customer number, address, or mobile number, along with a short description of the issue, so we can follow up properly 👍.
Best regards
Silas, Norlys ❤️
I am Using Norlys Internet since last 2…
I am Using Norlys Internet since last 2 months and the service is awesome. i have not experienced slowness or delay in speed and that makes me very happy. I definitely recommend Norlys Internet.
10 March 2026
Reply from Norlys
Hi Amitesh
Thanks a lot for the lovely review! Great to hear your connection has been fast and reliable over the past couple of months, and we really appreciate the recommendation.
De bedste hilsner
Mai, Norlys ❤️
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