Norfolk Sheds Reviews 

335
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently describe the staff as exceptionally polite and helpful, providing brilliant customer support and expert guidance throughout the entire purchasing journey. Many buyers frequently mention that orders arrive very quickly, and the overall quality of these wooden structures consistently exceeds expectations with robust construction. Though some customers noted minor issues with missing components, such as small hardware parts, brackets, or missing instruction sheets upon initial arrival. A few reviewers also mentioned occasional communication gaps, tracking issues, or unexpected delays when trying to confirm their exact delivery schedule with the team.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and distinct... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and good communication... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising sturdy construction, solid... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers highlight great... See more

Staff

Consumers find staff to be positive, polite, and exceptionally helpful throughout the entire process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to build the shed but all the components seem very solid and well constructed. Customer service has been very good as I enquired about further accessories and it was sorted straightaway. Th... See more

Rated 4 out of 5 stars

Still in the process of painting with wood preservative, but what I've seen, looks good. I’m planning to start building the summer house next week.

Rated 4 out of 5 stars

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which... See more

Rated 4 out of 5 stars

Communication was quite good but the shed came with a missing latch window part


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

335 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(335)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

shed

shed was missing a small part that was easily replaceable and the company offered to replace it, shed also came with some minor defects such as small holes or some bowed wood, but for the value of the shed I think its really good and does the job I wanted and with two people was fairly easy to put up, overall is still a good shed.

3 August 2024
Rated 5 out of 5 stars

Great service

Delivered on time, delivery man very helpful, had a small issue with the summerhouse, i contacted the office and the issue was sorted within a couple of hours.

7 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Warner,

Thank you for your lovely feedback. We are really glad that you were satisfied with the product and our service. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

It was easy to order online

It was easy to order online, we got a delivery date quickly and it was delivered on time, easy to put up with instructions manual and we are very happy with our new summer house.

1 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Michelle,

Many thanks for taking the time to leave us your very kind feedback. We are really pleased that you were happy with our service. It was a pleasure having you as a customer.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent

I had good communication with the company for delivery date, they came and installed the summerhouse it looks great I couldn't fault the team who worked hard on a hot day. The summerhouse is great quality,very pleased

20 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Jennifer,

Many thanks for your very kind and honest review. We're very pleased that you were happy with the summerhouse and our installation team. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 1 out of 5 stars

Wouldn’t deliver.

Wouldn’t deliver.

6 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Katie,

As per our delivery information and terms and conditions we only deliver to the UK mainland. Please check through these when placing future orders.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent Servuce!

Ordered online 2.5 litre paint. Got acknowledgment of order and before despatch received email to verify I ordered correct item. Received item within 48 hours thereafter. Perfect!

23 June 2024
Rated 3 out of 5 stars

Hexagonal gazebo summerhouse

Purchased a small flat pack summerhouse, delivery was very efficient all went together ok however needed a lot of TLC with holes in the wood where the knots had dropped out, filler required at each vertical joint, handle didn’t fit door. Good value for money if you have time to spend on perfecting it.

16 June 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, politely carried out, pre delivery texts being clearly and politely conveyed.
mgp244251
Drop3 Driver Neile Driver 08107

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great team!
Ordered 2 cabins and had a delivery date within 2 weeks. The team were on time, great communication and very tidy. The cabins are wonderful. Thank you all.

26 June 2024
Unprompted review

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