I bought 3 pairs of the comfy insoles and 2 of the hip supports. The comfy insoles gave me awful backache. So I contacted Norelie to return them and couldn't offer me my money back, but asked me to ch... See more
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As per the size chart, size L was suitable for me and I placed the order with size L and it arrived within short period. But the product was a little big for me and I contacted Norelie team for an exc... See more
Company replied
My Norelie red revive wand stopped working and charging within 120 days Customer service support number is no longer available Don’t buy this scam of a product!!!!!!!!
I received my order on 4. October and am so disappointed with the product that makes my feet hurt badly. Not living up to my expectations, I checked the returns policy (after having read before purcha... See more
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Kokemuksia Norelie verkkokaupasta. Etsimme, testaamme ja tuomme saatavillesi luotettavasti parhaat arkeasi helpottavat tuotteet.
Contact info
My Norelie red revive wand stopped…
My Norelie red revive wand stopped working and charging within 120 days
Customer service support number is no longer available
Don’t buy this scam of a product!!!!!!!!
6 January 2026
Unprompted review
What a complete RIP OFF
Awful product, with a fake returns policy, asking you to return to the US at your cost. Absolute SCAM.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
After many emails dealing with their "product support" offered a 60% refund despite the no quibble refund they offer when you purchase whatever garbage they are selling.
Dreadful way to behave.. Do Not buy anything from these Scammers.
14 August 2025
Unprompted review
I received my order on 4
I received my order on 4. October and am so disappointed with the product that makes my feet hurt badly. Not living up to my expectations, I checked the returns policy (after having read before purchase that I had the right to a return whatever the problem) and I realised that as it was a 'special offer' I may NOT return them. What a scam. I'm left with a product that is of no use at all. Shame on you Norelie taking advantage of people in pain.
5 October 2025
Unprompted review
This company is an absolute scam
This company is an absolute scam. They claimed they are a Canadian company they are NOT!! The parcel I received (which was garbage I might add) had a return address of Mississauga Ontario. Then when I say I want a refund (so I go through my PayPal account) they want me to pay to send it back to Asia. They are completely fraudulent do not buy anything from this company you might as well take the money and burn it you won’t see it again.
9 June 2025
Unprompted review
RedRevive Trerapy Wand
Releived pain in my left leg, first use. Bought for neuropathy, has increased my nitric oxide levels. Also use on tennis elbow. Neuropathy seems to be getting better with continuing use. Started three weeks ago. Great product. Recommend highly. I have feeling back in my feet. Have great hope.
30 June 2025
Unprompted review
GARBAGE COMPANY SELLING GARBAGE…
GARBAGE COMPANY SELLING GARBAGE PRODUCTS. In my opinion any reviews above 2 were likely written by fake customers invented by Norellia Toronto.
If I could give a zero I would. Their ad indicated these were high quality leather that was comparable to Birkenstock and that they were on sale for $64.95 which seemed a reasonable discount but not so low that it was too good to be true.
I finally received them after 3 weeks loosely packed, not in a box but in a bubble wrap bag.
The smell they gave off instantly telling me these were vinyl and plastic, absolutely garbage product AND even though they indicated my size they were two sizes too big and extremely uncomfortable. When I contacted them to return them to get a full refund they said that because of the high discount it was a final sale. This process took 2 weeks to receive an unfavourable response. These shoes would likely have been sold at a Payless for $8.99. TERRIBLE COMPANY TO DEAL WITH.
7 June 2025
Unprompted review
6 weeks and no delivery?
I purchased a pair of compression socks 6 weeks ago and still havent received them.
7 June 2025
Unprompted review
They send the wrong size I asked for 11…
They send the wrong size I asked for 11 and got 9-10.
Tried to exchange for correct size but they just don’t have size 11. They should not have accepted our order since they can’t supply the correct size. They refuse to refund and instead bombard us with publicity for their other products. Definitely not recommend them.
5 June 2025
Unprompted review
I am beyond frustrated with this…
I am beyond frustrated with this company. Ordered the red light therapy and used it for awhile. Waste of time. So 100% refund policy is a joke. They immediate try to get you to take a lower amount and keep the product. I refused and spent $20 returning it. Have talked to them a few times and called multiple times. Last call I was told by Sherry i would get a refund in 3 to 5 days. Now its 14 days later no refund and no one answers or returns message. Stay away.
15 May 2025
Unprompted review
I purchased the insoles hoping to…relieve foot pain
I purchased the insoles hoping to relieve pain in my foot. After several weeks using them they have not made any difference so I cannot recommend these insoles.
1 April 2025
Unprompted review
FRAUD ALERT….FRAUD ALERT….Norelie…
FRAUD ALERT….FRAUD ALERT….Norelie fraudently added an item to my original order…Within 24 hrs I notified Norelie that I didn’t order it and won’t pay for it….A month later I found out Norelie took my credit card company payment and I’ve been dealing with AIMEE, CHERRY, AND KATHLEEN to get a refund….NO PRODUCT, NO REFUND…..FRAUD ALERT….FRAUD ALERT…..Ray Jahaaski, COLO
14 December 2024
Unprompted review
Reply from Norelie
Hi Debbie,
Thank you for bringing this to our attention. I completely understand your concern and frustration, and I want to personally assure you that we are taking your claim very seriously.
Please know that Norelie does not tolerate any fraudulent activity. If an item was mistakenly added and charged to your order without your consent, that is absolutely not acceptable—and we are committed to investigating and resolving it properly.
I understand you’ve already been in contact with our team, and I’m very sorry that this issue has not yet been resolved. Please allow us a bit of time as we thoroughly review your case. You will receive a direct email update shortly, and we’ll make sure this situation is properly addressed—either with a full refund or an alternative resolution that’s fair to you.
Thank you for your patience, and again, my sincere apologies for the inconvenience you’ve experienced. We’re here to make this right.
Regards,
Norelie
Goods delivery as ordered
Goods delivery as ordered well packed, very helpful company with good polite communication.
24 April 2025
Unprompted review
Reply from Norelie
Hi Ron,
I would like to sincerely apologize for the inconvenience caused by the delay in your delivery. I completely understand how frustrating it must have been to wait 10 days, especially in today’s fast-paced world.
Please rest assured that your feedback has been taken very seriously. We have already escalated this matter to the relevant team so that improvements can be made to prevent this from happening again. Your experience is incredibly important to us.
To personally address your concern, we have reached out to you directly through this email to offer our support and a goodwill gesture for the inconvenience you experienced. We truly want to make things right for you.
Regards,
Norelie
Avoid
Absolutely shocked. Avoid. Cancelled an order more or less straight after ordering. Email bounced back. Then used another email still within the 24 hour cooling off period which was acknowledged and told it would be passed on to the relevant team. Only to get an email this morning to say the item is about to ship. Avoid this company !!!
7 April 2025
Unprompted review
Reply from Norelie
Hi Mick,
I am truly sorry to hear about the frustration you've experienced with your recent order. I understand how disappointing this situation can be, and I want to sincerely apologize for any confusion or inconvenience caused.
Regarding the cancellation request, once our team processes an order, unfortunately, we are unable to modify or cancel it, even within the 24-hour cooling-off period. However, please don't worry, as you still have the 90-day guaranteed period to assess the product once it arrives. If you're not fully satisfied, we can certainly assist with a return.
To help us resolve this for you as quickly as possible, could you please provide your complete order information? Once we have this, we’ll reach out directly to settle the issue and ensure you're taken care of.
We truly appreciate your understanding and patience.
Regards,
Norelie
PRODUCT IS A SCAM
AFTER ALMOST 3 MONTHS THE PRODUCT DID NOTHING, NO RELEIF FROM NEUROPATHY AT ALL. WHEN I ATTEMPTED TO RETURN THE COMPANY WOULD NOT ALLOW AND GAVE ME THE COMPLETE RUN AROUND.
27 March 2025
Unprompted review
Reply from Norelie
Hi Ken,
I’m truly sorry to hear about your experience and that the product did not provide the relief you were hoping for. I completely understand how frustrating this must be, and I sincerely apologize for any confusion regarding the return process.
We do have a straightforward return policy, and I regret that this may have been a misunderstanding. Please know that we are absolutely willing to make things right for you. If you are still looking to return the item, we would be happy to provide you with the return instructions.
To ensure we resolve this properly, could you kindly provide us with your complete order details? That way, we can reach out to you directly and offer the correct solution.
Looking forward to your response.
Regards,
Norelie
I really like the norelie
I really like the norelie. I bought two, and my brother likes it too! The red light therapy really works!
27 March 2025
Unprompted review
Reply from Norelie
Hi Jeannie,
Thank you so much for your kind words! We’re delighted to hear that you and your brother are enjoying the Norelie and that the red light therapy is working well for you. Your feedback means a lot to us!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.
Regards,
Norelie
I ordered the RedRevive Red Light …
I ordered the RedRevive Red Light Therapy Wand $139.95. I received it worked great for 2 days and stopped working. I contacted the support team, they were very friendly and offered me a 40% refund lol. I plan on contacting my Bank for a full refund.
12 March 2025
Unprompted review
Reply from Norelie
Hi,
I would like to sincerely apologize for the inconvenience you've experienced with your RedRevive Red Light Therapy Wand. I understand how frustrating it can be when a product fails to perform as expected, especially after such a short period.
Please rest assured that your satisfaction is our top priority. If your purchase falls within our 90-day guarantee period, we would be more than happy to provide a free replacement. However, if a replacement does not meet your needs, we fully respect your decision. We also understand that a 40% refund may not be satisfactory. Therefore, we are prepared to offer you a full refund once the item is returned.
We aim to make this process as smooth and hassle-free as possible. Our support team will reach out to you shortly with clear return instructions to ensure you receive your refund promptly.
Thank you for your understanding and patience.
Incompetent.
I ordered insoles for 44/45 size…uk size 10 and received size35-36. Which are too small. Unusable. And no instructions to make a return.
2 March 2025
Unprompted review
Reply from Norelie
Hi,
We sincerely apologize for the inconvenience caused by receiving the incorrect insole size. We completely understand your frustration, and we are here to resolve this for you as quickly as possible.
We would be happy to offer you a free size replacement to ensure you receive the correct insoles. To proceed, please provide us with your order number, name, and the email address used for the purchase so we can investigate and send you the correct size right away.
If you prefer to return the insoles instead, you may do so by following our return process. Simply contact us via the email listed on our website, and we will provide you with the necessary return instructions.
Please let us know how you would like to proceed, and we will take care of this for you as soon as possible.
first the stuff does not work
first the stuff does not work. ok other things happen like that also but try to stop you subscription is a joke. they ignore you. horrid customer servicd
22 October 2024
Unprompted review
Reply from Norelie
Hi Kathy,
I’m really sorry to hear about your recent experience with us. This is definitely not the kind of service we want to provide, and I totally understand how frustrating this must have been for you.
Rest assured, once we have your details, we’ll make it a priority to resolve your concern regarding the subscription. We’ll also reach out to make sure everything is being handled carefully and that you’re fully taken care of.
We’re committed to improving our service moving forward, and we truly appreciate your feedback. Thanks for bringing this to our attention – we’ll get things sorted for you as soon as possible.
Best regards,
Norelie
Do not trust
Do not trust these people they provide no customer service and will keep all of your money.
16 January 2025
Unprompted review
Reply from Norelie
Hi Robert,
We’re really sorry to hear about your experience, and we apologize for not meeting your expectations. This is not the level of service we aim to provide.
We’ve requested more information from you in order to better understand your concern. Once we have the details, we’ll make sure to take care of it and contact you as soon as possible.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
Norelie
Deceiving Guarantee and NOT a UK company.
Company indicates a UK base [Norelie UK], but if you need to return an item it needs to be sent to Bedford, USA, and charged a 20 Euros warehouse fee. As an alternative you are offered a 60per cent discount. So much for the "money back guarantee, no hassles, no question asked" promotion.
2 January 2025
Unprompted review
Reply from Norelie
Hi,
We truly apologize for the inconvenience and frustration you've experienced with the return process and the unexpected warehouse fee. We completely understand how this situation contradicts the promises made in our promotion, and we are genuinely sorry for any confusion caused.
Your feedback is valuable to us, and we are taking immediate steps to review our procedures to ensure a smoother experience for all our customers moving forward. We would like to investigate your case further and make things right. Once we have the details, we will contact you directly to provide the best possible resolution.
Thank you for your patience and understanding. We are committed to improving our services and appreciate your feedback.
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