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NordVPN Reviews 

49,200
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,155 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, praised for their patience, knowledge, and professionalism. Many users find the service effective, reliable, and easy to use, appreciating its seamless operation across devices and locations, providing peace of mind. However, some people mentioned dissatisfaction with customer service, citing unhelpful responses or difficulty reaching support. Some users reported issues with the service blocking internet access, reducing speeds, or experiencing glitches like a non-functional kill switch. A few others felt that subscription renewals could be expensive, requiring cancellation for better pricing, or faced difficulties with refunds.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising it as fast,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting fast response times,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the software excellent, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, professionalism, and efficiency... See more

Subscription

Customers had ambiguous experiences with subscription, with some reporting issues like unauthorized sign-ups,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more

Rated 4 out of 5 stars

Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more

Company replied

Rated 4 out of 5 stars

Been using this VPN for a couple of years now and it definitely makes my streaming more secure. Having multiple servers to choose from makes a huge difference. Would definitely recommend to my friend... See more

Rated 4 out of 5 stars

Don't understand why automatic renewal is double the price that if you renew manually. I would believe that long time customer should be treated much better.

Company replied


Company details

  1. VPN Service

Written by the company

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.

Written by the company

Secure encryption
Keep your online traffic safe behind a wall of next-generation encryption.
SmartPlay
Watch shows and movies safely without extra steps — whether at home or abroad.
Safe when disconnected
Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
Double VPN
Add another layer of encryption with our Double VPN servers for extra peace of mind.
Private DNS
Enjoy more online privacy without worrying about third parties spying on your every move.
Worldwide network
The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
Multi-device
NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.

Contact info

4.2

Great

TrustScore 4 out of 5

49K reviews

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4.2

All reviews

(49,200)

6,903 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NordVPN has not been working on my…

NordVPN has not been working on my laptop sine may this year, and I get disconnected from the internet on every attempt when I try to connect to NordVPN.

6 May 2026
NordVPN logo

Reply from NordVPN

Hello, Svein. We're truly sorry to hear that NordVPN hasn't been working on your laptop since May, losing internet connectivity every time you try to connect is incredibly frustrating, and that is absolutely not the experience we want for you.
As a first step, we'd recommend trying to switch your connection protocol to NordLynx in the app settings, as this can often resolve connectivity issues like the one you're describing.
If that doesn't help, please reach out to our customer support team at support.nordvpn.com, they'll be able to take a deeper look at what's happening on your device. If you've already contacted our customer support, please update the review with the ticket ID so we can follow up. We'd love to get this sorted for you! -G.S.

Rated 5 out of 5 stars

I love Nord VPN

I love Nord VPN, it allows me to connect anomalously to the Internet and helps protect my data. I also love that it has many bonus features like checking the dark web for my info and scam protection among the many other bonuses.

1 July 2026
Rated 1 out of 5 stars

REVIEW

My review of nord vpn remains the same,they can not offer a solution,dispite numerous e mails explaining to them,i think they cant understand plain english,,KEEP CLEAR OF THIC COMPANY

2 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hi, thank you for the update! We have reviewed your previous conversations with our support team and will make sure your feedback is passed along to our product team. In the meantime, we would recommend getting back in touch with our team to explore alternative connection methods that may work better for you. Thank you for your patience!

Rated 5 out of 5 stars

The application connects quickly when…

The application connects quickly when changing between different locations on my laptop. It runs fine in the background without causing issues during my daily tasks, though the server map layout took a little while to navigate at first.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good on Linux

Linux. Enpass works excellently on Linux, both in the console and in a small graphical interface in the system tray.

10 July 2026
Rated 5 out of 5 stars

It is so simple to use

It is so simple to use. I have never had any problems.

10 July 2026
NordVPN logo

Reply from NordVPN

Hi, Kerry! We're so grateful for your generous review. It's always great to hear from happy customers! 🌟

Rated 4 out of 5 stars

I have internet connection issue while…

I have internet connection issue while NordVPN is ON. After 5 emails exchange. I.e 4 days. Due to the time zone difference. However they are able to resolve . That is great. That will be great there is support centre in Australia.

7 July 2026
NordVPN logo

Reply from NordVPN

Hi there! We really appreciate you taking the time to share your experience. Stay safe! -L.L.

Rated 5 out of 5 stars

Amazing customer service

I used their customer service yesterday and they were fantastic! Very knowledgeable. They had my issue fixed as I use Ubuntu and it can be very difficult.
Nord has a similar ranking with expressvpn which is crazy because I could not even load expressvpn to my system and their customer service was pathetic. They wasted hours of my time and did nothing for me. Then they refused a refund because it's soccer week....insane.
The only thing I dislike about nord is that they charge a huge amount after your period is over so you have to cancel and start over to get the good price. But they are heads and tails above expressvpn. I also don't trust these review sites as they often are not accurate as corrupt companies like expressvpn manipulate the ratings.

8 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, Krizia! We are thankful for your kind review. You are always welcome to check on some better deals before your renewal on your Nord Account console. If you need any assistance with that, do not hesitate to contact us once again! -L.L.

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