Nordstrom Rack Reviews 

Disappointed,/ HORRIBLE 2026, I HAD BEEN WAITING Almost a month for my hunter tennis shoe, so I called they said they had to find out what location ( store )shipping from the store in texas never received my order # and didn't have my shoe,🤦 what a joke, this store always do this on something I really want. If I haven't called today I would still be waiting. almost a month . They literally didn't send my order # to any store to be processed

My experience at Nordstrom Rack in Jacksonville Florida on big Island Drive was the worst experience I’ve ever had, with Customer Service at register, I have been there a few times and the Customer Service people named one Valerie, the other one was named Soheila and the other one was named haymi are the rudest ,with managers the nastiest, especially Joshua Cardona, and Shawna Brown and Karen Ross,Customer Service people at the register and the nastiest nasty managers I’ve ever encountered, the fitting room is always filled with clothes all over the floor. The jewelry is always all scattered purses are always tumbled over will not be doing any shopping at Nordstrom Rack and if you know better do not go to Nordstrom Rack especially the one on big Island Drive.

I was at store today to return some shoe. Towanda waited on me. I didn't have my order number with me. She took the time to help me to return my shoe. she was very helpful and patient. and I truly appreciate her help because custom service not like it use to be.

Website crashes when trying to return items purchased online. Online chat does not work. The toll-free number goes to a chat loop. When you finally get through to a live agent, they're in Indonesia and the connection is worse than two tin cans on a string. Zero stars. Looking at a 120-mile drive to return two pairs of shoes. Nordstrom Rack has lost a customer forever.

I shop at the Nordstrom rack store by Northpark and I had an amazing experience with one of the associates named Tina. From what I understand she gets in at 5 AM every day and puts away all of the clothes that were tried on the day before and the new merchandise. She obviously works extremely hard and I showed up around 10 AM to find a pair of jeans that I had seen the week before. I could not find them anywhere and Tina was willing to help me. Not only did she go through every rack, backstock, fitting room put away’s in the front of the store return area. She then went and found one of the handheld computers the associates use to locate product. Using the RFI tag attached to the pair of jeans she was able to locate them for me. Obviously I left there a very happy customer but more surprised at how willing and Tina was to help me and how hard she worked to find those jeans and how long she spent with me. I would just like to acknowledge her and thank her for her amazing Customer Service. Thank you very much Tina! You make me wanna come back and shop all the time.

Made an online purchase and realized when you pay with ApplePay, it defaults to that shipping address, not the one in your Nordstrom Rack account. Stupid. In any event per their "Online Policy" if you contact them prior to shipping, they will "redirect" the package. Within 10 minutes of placing the order, I called and got Customer Service who insured me that the address will be updated and shipped to my account address. WRONG. Not only did the package arrive to the wrong (Gated) address, they shipped the order out in 5 separate packages. Thus far 4 deliveries to the wrong address. 12 chats and 7 phone calls was told I have to call every single time a delivery is made to wait for it..... DISPUTE THE DELIVERY as STOLEN. WTF. Customer service is sad. Policy is ignored. And now my credit card charge is disputed. I will NEVER shop at Nordstromrack.com ever again. $300 in the trash until it's resolved, hours of going nowhere but waiting to be told it shows delivered 4 different times. No kidding but not to me. Fix you issues!

I ordered items this Christmas for delivery and one of the sets had the right size pant but the jacket that came with it was wrong size. I contacted customer service and they wanted to charge me $9.95 for a return when they made the mistake of sending the wrong size. This is bad customer service in my opinion so I will no longer shop with them.

terrible, they placed a refund and return without me even asking for it, it was a "mistake" and the only solution they gave me was to order again when the miney was not even mine

The package never arrived with the carrier that was promised. The customer service was not really helpful! Package is with different carrier than the one in the email and is supposed to come after holidays. Promise date has now changed four times. This is the second time this happened with their jewelry. So, if you’re getting jewelry before holidays from Nordstrom think about it twice before ordering.

13 days I waited for shoes as a Xmas gift to give nearly 2 weeks.I received them and opened that night to my surprise THEY WERE USED WITH GUM ON THE BOTTOM DIRT DOWN THE SIDES AND MUD, NO SHOEBOX STUFFED IN A BAG ,NO RECEIPT ENCLOSED IN THE SHIPMENT, ABSOLUTELY GROSS! Nordstroms was once known for outstanding service but over the years its CRAP. I called the 1 800 to ask what the ? And that was 25 minutes after being hung up on once. Do not buy their stuff with your hard earned money .

Trash customer service
Shipped the wrong product then wants you to reorder causing you to be out double the money until your return is processed.

Ordered my daughter her Christmas shoes she’s been wanting. Got them for a deal upon going to pick them up I was told they are no where to be found and they were given to someone else. Christmas ruined for my daughter who was already told she’d get these. They listed them as a return when it’s really a cancellation and on their part because they couldn’t “find my order”. I’m hoping they do the right thing and call me tomorrow with the whereabouts of my daughter’s shoes. Shoes were at the store the emailed me that they were ready my mistake was calling and asking to confirm. They then saw what shoe and the price I got them for and boom they vanished. Unbelievable

RE: Nordstrom Rack, Pinole, California

Last night, 12/16/2025, I was very disappointed with my experience at this store.

I was looking for hosiery and asked a staff member who was restocking if they carried thigh-high tights. The associate responded with visible irritation, looked at me as though I was inconveniencing her, and handed me knee-high tights in a dismissive manner while saying, “Is this it?” I clarified that I was looking for thigh-highs, not knee-highs. Rather than engaging further, I chose to walk away.

When I reached the checkout area, there were only two employees present. One was assisting a customer with an issue that ended up taking approximately thirty minutes to resolve. The other cashier was juggling a long line, around seven customers, while also helping someone who had returned to the store to have a security tag removed from their purchase.

Eventually, the associate handling the unresolved issue asked for help from a manager, Joey. I assumed this was to assist with ringing up customers and reducing the growing line. Instead, the associate explained she was unable to provide a gift receipt despite trying multiple solutions. Joey, the same manager who had been dismissive during my hosiery inquiry, responded rudely to her employee, gave her an unpleasant look, and instructed her to repeat steps she had already attempted. Rather than stepping in to resolve the issue herself, Joey walked away entirely.

As a customer, this was shocking to witness. The associate had been trying to resolve the issue for thirty minutes, and as management made no effort to take over, support their employee, or acknowledge the long line of customers who had been waiting patiently. Instead, the associate was left to try the same unsuccessful steps at multiple registers.

Management showed no awareness of the situation on the floor, no urgency to assist customers who had been waiting for an extended period, and no respect toward their own staff. Especially during a busy weekday evening and the holiday season, this lack of leadership and efficiency was unacceptable.

Nordstrom Rack, effective management should be able to read the room, support employees, and keep the store running smoothly. Experiences like this negatively affect not only customers but also staff morale, and ultimately reflect poorly on the company as a whole.

Every single time I order a product on their nordstromrack.com they forget to send me an email. My order says it will be in store by (date) and then a few days before that date I get an email telling me they have issued a refund. No emails notifying me that my order is available for pickup. No messages. Nothing. Also, they charge $10 to ship your order to a local store and do not refund a shipping fee when they process a refund. Absolutely atrocious service. Zero stars. Do not recommend.

I went to make a return, and a lady with purple-coloured hair was not only rude but also aggressive towards me. One of the items did not have a tag (as sometimes they send items without tags), and she told me with very bad energy that "next time I bring an item without not tag, they will not accept a return." By the way, those trousers arrived on the same day as my return. She sounded like she was accusing me of something! I told her that then, next time, they should send items with the tags attached, and she said she is not responsible for that and it is just telling me the store policies! I said - I received them like that - then she threw back my previous items she had processed and yelled- moving her body and head negatively, saying, "I will not help you! Go to someone else!" I started shaking, not understanding why I was being treated this way. I never return items without tags or used if that is what she means... I will never abuse the system. The item was sent to me without a tag!. She was clearly upset and tired, as she didn’t even say hello to me, as the other cashiers do. I am still in shock about the situation. Went out shaking. Had to wait to drive away. I asked to be given her name so I could call the manager, but I was unable to get it. I hope they review the video and see how she treated me. These people are so unhappy in their jobs. They should seek more fulfilling roles so they don't take it out on us, the customers.

Their customer service is absolutely terrible! I placed an order that I was sending as a Christmas gift to a family member within an hour. I realize that I had the wrong address. I immediately contacted them to get the address changed. They told me that they’re no longer able to change the address or even cancel the order.

I had to then reach out to the actual delivery service and try to change it that way.

Wouldn’t recommend purchasing from them online because you can’t cancel orders, even if you reach out within an hour, which is ridiculous

Never(!) shop at Nordstrom Rack! I ordered a shirt that came with the SECURITY SENSOR STILL ATTACHED! Called customer service and since the shirt was sold out, he suggested only option was to return it. I did, and they received it fairly promptly, BUT they charge $10 for return shipping and another $10 for return processing. NEVER AGAIN will I shop with Nordstrom Rack - and even taints the entire Nordstrom store. Bunch of crooks!

Made a purchase online, applied all the notes and the promo code. The system automatically processed the order without confirming my address or payment method and it removed all my notes and discount code. How convenient for the Nordstrom! The customer service rep did not help at all. I asked for a supervisor and Supervisor Julie promised to help adjusting the price after my items are shipped. I would be surprised if she will do it. What happened to customer service in the United States? 30 years ago it was true customer service people working and now it’s just a hassle everywhere. Maybe because they are Employer people from overseas. There is no quality anymore.

order something it was in stock but receive notice after a week saying it's out of stock. order another item. i click cancel because it was an order created by mistake. but nothing happened. now it's shipped and i have to do a return. customer service did nothing to stop shipment.