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3.2
63 reviews
Replied to 41% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a heating blanket/mattress 24/12, then never heard a single word of when it will arrive. No tracking info at all. It's been well over two weeks, still no word. Noone answers the phone, noone calls back even if promised on the answering machine and two emails to customer support are unanswered.
Avoid this company.
Would give zero stars if possible. This is a fake scam company that takes your money and doesn't send your product. Then when you contact them they create a fake support ticket that doesn't do anything. I ordered a kickbike the 11th of December for my son to open on Christmas and it still hasn't arrived over two weeks later. Shame on you !
The email address does not work!! I haven’t received my package and it’s been 2 weeks
Reply from Nordsphere
Hi Kitti!
Our email is working as it should, and we’ve already replied to you. I can see that your order is already on its way to you.
We’ll be with you every step of the way to make sure you receive your Talking Dog Buttons and that you feel much happier than a 1-star experience with us <33
In the meantime, we wish you a wonderful Wednesday!
Reply from Nordsphere
Hi Michal, Thank you for your message. Could you please let me know which order number this concerns? I’ll check it right away and make sure you receive accurate information.
I got a receipt. But no email that the item was shipped. When I emailed them about the unshipped products I got a "cannot deliver" notification from Google. This website is 💯 a scam.
Reply from Nordsphere
Hi Matthew, Thank you for your message. Could you please let me know which order number this concerns? I’ll check it right away and make sure you receive accurate information.
Update:
Thanks for your email. I can see that you ordered two items. One of them has already been shipped, and we’ve sent you an email that you can reply to if you need more information. Looking forward hearing from you!
Hav e a nice day
The warmest welcome back to us.
Linda/ Nordsphere
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