Nordgreen Reviews 

5,370
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stylish appearance, excellent build quality, and minimalist design, with many appreciating the accurate timekeeping and comfortable wear. The service is frequently highlighted as exceptional, with people noting the professionalism, quick responses, and efficient handling of issues, making the overall experience smooth and satisfactory. Reviewers also appreciate the prompt and secure delivery, along with the neat packaging, which contributes to a positive impression. However, some customers also noted issues with the ordering process, particularly concerning unexpected import and delivery fees, especially for those ordering from the US and UK, which were not clearly communicated upfront. A few other people also felt that the product images sometimes did not accurately represent the actual color or size of the item, leading to disappointment. There were also occasional reports of watches arriving faulty or becoming faulty after a short period, and some found the watch straps to be of lower quality or difficult to manage.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their beautiful, sleek,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the beautiful design, solid build, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick arrival... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online viewing and ordering... See more

Service

Clients share positive opinions on service, with many reviewers describing it as perfect, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very stylish, good looking watch/bracelet. It's the size I wanted but as there's little contrast between hand and face colours, sometimes difficult to read in certain light conditions (My own fault,... See more

Rated 4 out of 5 stars

It might not be fair to take away a star for something that is mentioned in the small print T&C’s but the £60 import duty I had to pay via the courier was unexpected. It looks as if many of Nordgre... See more

Rated 4 out of 5 stars

The heavy weight of the fabric is fantastic quality. I asked customer services for information on sizing and did not get helpful information on this, which delayed making a decision for about a ye... See more

Rated 4 out of 5 stars

The crown on my 3-year old Nordgreen watch broke while trying to adjust the date. Probably my fault for over tightening it, although I wish there was a design feature to prevent this. I contacted Nord... See more


Company details

  1. Watch Store

Written by the company

Nordgreen is a Copenhagen based watch brand that believes in true Scandinavian design and fine craftsmanship. As watch-lovers, Nordgreen believes all watches should have the highest quality and best design. As Danes, Nordgreen believes in companies that are honest, sustainable, and that put others first. As consumers, Nordgreen couldn’t find any affordable watch company that embodied all of these things. Nordgreen's vision is to pioneer inspirational Scandinavian design that inspires awareness and action around the challenges facing the planet, and humanity. We believe that longevity is key: designing and manufacturing timepieces that look to the future. We take timelessness very seriously. And not just because we’re a watch company. From our Guardian watch, designed to last 100 years, to our achievement of B Corp certification – finding the balance between profit and purpose is our commitment. This is merely the beginning – we are committed to achieving a zero footprint and every aspect of our business is working to realize that goal. We like to say that we are future positive. As a transformational challenger brand our focus is to enable our customers to look good, do good and feel good. Our values are deeply rooted in our love for the planet. Our goal is that Nordgreen watches act as a reminder that we can all influence the world we leave behind for the next generations - even through the smallest of actions. We believe that there is hope for tomorrow. Our vision and mission, and our desire to be a transformational brand are summarized in the mantra: Do good, look good, feel good.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,370)

406 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the 40mm nordgreen guardian…

I bought the 40mm nordgreen guardian automatic watch recently and it is a beautiful watch. I have been looking at it for a while, but found the initial price of £449.99 too pricey, however, this watch is currently 50 percent off and at £225 I felt it's very good value for money. The build quality is excellent and it has a very minimalist and elegant design. This is the second nordgreen watch I have bought, as I also own the nordgreen philosopher which I have had for around seven years. Fantastic company, I'm extremely happy with my experience

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

It is always possible that something goes wrong with a delivery. But the way it is solved shows the level of service. We had an issue with a watch. Mail communication with Mary was excellent and friendly. Returning the watch, and getting a new one within a few days, was all perfectly arranged. In short : Perfect service. Five stars well earned.

24 April 2026
Rated 1 out of 5 stars

Not functioning

Beautiful design, but this watch arrived non-functional.
After a customs and FedEx nightmare, including customs duty, disbursement fees, additional entry fees, and a storage fee, after the shipment was delayed in customs. The tracking updates were unclear, and I was not properly informed in time that these fees were accruing. the watch was finally delivered and it does not run at all. The crown is not pulled out, there was no protective film or plastic stopper, and the watch arrived non-functional straight out of the box.
This is my second purchase from Nordgreen. My first experience 2 yrs ago was great and that ‘s why I ordered a second one. This time, the experience has been unacceptable. I’m still waiting to hear back from the company regarding a resolution.

16 April 2026
Nordgreen logo

Reply from Nordgreen

Thank you for taking the time to share your experience—we’re truly sorry to hear about the trouble you went through with both the delivery and the watch upon arrival. That’s certainly not the experience we aim to provide, especially as a returning customer.

We really appreciate your patience while we worked this out. Your feedback is incredibly valuable and helps us improve both our shipping communication and product handling moving forward.

Thank you again for your support—it means a lot to us.

Rated 5 out of 5 stars

Philosopher

I bought three different types of Nordgreen watches. They are very stylish, reasonably priced and work well. Had an issue with one of them, but it was dealt with satisfactory. Quick delivery.

8 April 2026
Rated 5 out of 5 stars

Beautiful watch

Arrived very quickly and notified all the way. I love these watches so much …simple, elegant, good large size, which I prefer. The packaging is eco friendly too.
Perfect purchase !

10 April 2026
Rated 1 out of 5 stars

Quality issues

These watches might look nice are of inferior quality - or there quality control does not work. When I bought the watch, the time adjustment wheel at the side fell off after half a year (and some of the display fell apart). They replaced the watch with the same problem happening again, but then claimed that their warranty does not cover the product, but only the first purchase. Bad quality and bad service. Looks nice, but is cheap inside. Shame on you guys: where has Scandinavian quality gone? And your service.....

10 April 2026
Unprompted review
Nordgreen logo

Reply from Nordgreen

We’re very sorry to hear about your experience—this is certainly not the level of quality or service we aim to provide. We understand how frustrating it must be to encounter the same issue again.
As previously suggested, the best next step would be to send the watch to our authorized repair partner in the UK. They are equipped to properly assess and resolve the issue for you. If you need any help arranging this or have further questions, our team is here to assist.
Thank you for your feedback—we truly appreciate you bringing this to our attention.

Rated 4 out of 5 stars

Easy process, ok quality for the price

The ordering process was easy and the delivery was as prompt as it usually is to Finland - a couple weeks. The leather watch strap fit well, was stiff at first but molded quickly to my wrist. However, the leather creased immediately and no amount of wax or polish will prevent this. It is still a bargain, but not made with high quality materials by any means. With this amount of creasing, it would probably last a couple years, max before needing a new strap. I won't be wearing the watch daily, so it's a non-issue for me.

1 April 2026
Rated 5 out of 5 stars

This is my second watch purchase from…

This is my second watch purchase from Nordgreen. Beautiful watches, ships immediately from Denmark received In California in short time. Only thing I had trouble with the latches. My first watch had a chain would not stay latched and would fall off sometimes. My 2nd leather band was the opposite, the prong in the metal gets stuck in the leather and it's very hard to get it to open up and off my wrist! But I love both watches and will probably get a third watch which should be perfect. Third times a charm! 😊

8 April 2026
Rated 5 out of 5 stars

Infinity. A watch to make anyone lovelier!

I have had a Nordgreen watch for several years now and have always been one hundred per cent satisfied with its style, durability and performance. However, on recently spotting the Infinity in red gold I fell in love all over again! I particularly prize Infinity's 'lugless', minimalist elegance. That it is sold as a woman's watch is no worry. I don't feel it compromises my maleness in the least. In fact it has all the appeal of a beautiful woman. As for size, I am not unused to smaller watches - I for long wore a boy's watch given me by my parents more than six-five years since, and now lying silent in my collection of glorious but unmendable clockwork timepieces.

I cannot abide those huge, crass, clunky, vulgar, techno-bits of clobber such as Rolexes, beloved of socially-insecure nouveau-riches - like having a caterpillar-tracked tank embedded on one's wrist, or some enormous cockroach! To me they are simply, in the American phrase, butt-ugly. The Infinity, like most of your watches, is the total contrary. In another life I would buy a slim, antique gold, clockwork model from somewhere like the Burlington Arcade, but since I have the funds neither for purchase nor repair of such an indulgence , I am more than happy to sport your Infinity, which is every bit as stylish, chic and satisfying. I can add that I am also normally deeply averse to feedback and this Nordgreen sample is a mark of how completely happy I am with your product. Living surrounded by art, I am used to getting great pleasure from things around me whenever I notice them, and this is certainly true of the Infinity. I will close with the suggestion it could be marketed as a man's watch too (unless this might risk diminishing female sales!). The Infinity, infinitely elegant. If one cannot have a girl on one's arm, have an Infinity. Just as gorgeous. And perhaps even more graceful!
Ben (Edmund) Hoogewerf.

3 April 2026
Rated 5 out of 5 stars

Beautiful Watches

I love these watches. I have two. The first one still works and I wear it everyday and have been for the last two years. They do exactly what they are suppose to do...give me the time! I just purchased a prettier version. It was easy to do. Very efficient and quick.

3 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look