Nordace Reviews 8,984

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their fantastic quality, well-thought-out design, and practical features like numerous compartments and pockets for organization. Many appreciate the comfort, lightness, and smart appearance of the items, finding them perfect for travel and daily use. The ordering process is frequently described as easy, and the overall user experience is positive. However, some people were dissatisfied with aspects of the delivery service, noting occasional delays or unexpected shipping origins. A few customers also expressed concerns about the quality of certain items, mentioning issues like faulty straps or materials that felt cheap. There were also isolated comments about product sizing appearing different in person compared to online images, and some minor design flaws like zipper placement or interior darkness.

What people talk about most

Product

People report positive experiences with product, often praising the bags for their quality materials,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality materials,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of use and practical... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised quick delivery, some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great product Didn't know when it would arrive, but when it did it was carefully but not excessively packaged. It is quite boxy in appearance but it holds everything easily and is comfortable to car... See more

Rated 5 out of 5 stars

This is the best bag I’ve ever had. Holds and organizes everything without being too large or heavy. The secret front pocket keeps my phone safe and protected on one side and my keys within easy rea... See more

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliverie... See more

Rated 5 out of 5 stars

Absolutely love this! Very light, comfortable padded straps, lots of space in the main section. It has additional sections for easily accessing small items. Great for international travel as it attach... See more



Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very disappointed with the colour

Very disappointed with the colour. It is fawn not cream as illustrated.

13 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Christine,

We are sorry to see that you were not satisfied with your purchase.
Please note that you can return your item for an exchange or refund within 30 days since the day you have received it, if your item is free of wear and with all tags originally attached.
You can send us a message via email, by accessing the link below, and our colleagues with help you out with the return steps.
https://nordace.com/en/contact-us/

All the best,
Nordace Team

Rated 5 out of 5 stars

Great backpack

Ordering process easy. Backback arrived quickly and it’s great. Not put it to use yet but will soon. Good quality and lots of room.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE this bag

I LOVE this bag. It is big enough for all my things - logical and helpful pockets. Perfect for under the seat in front of you on the airplane . Has a zippered to closure unlike many tote bags. I use it for my daily purse.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s the perfect work bag!

It’s the perfect size, perfect weight, perfect everything! As someone who struggles with heavier backpacks it’s super lightweight and has tons of pockets. I use it as a work bag for my laptop, iPad, and other items. I was a bit skeptical about how well the zippers would hold up since they are just a wrapped strip of leather but so far, no issues!

13 April 2026
Unprompted review
Rated 4 out of 5 stars

Good product despite old e-commerce

The product itself is great quality and super useful with many spaces to store my belongings.
The e-commerce follow-up after purchase is a bit old school though. It took a while before receiving the product and I had no news about the shipment status.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly regarded backpack

Online research of reviews of backpacks brought me to the Nordace site. My new Nordace backpack was exactly what I needed for my last tour. It has many divisions that make it easy to organize my carry-on items and it protected everything very well. I didn’t need to use the rain cover that I had bought, though I’m sure it will come in handy in the future.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

This is definitely a spring /summer…

This is definitely a spring /summer bag. Such a pretty colour. I’m not usually a yellow person but this grabbed me when I saw it. I have 3 other colours of this bag and love the amount it holds and it still looks great fully packed with a comfortable shoulder strap. Definitely will be coming on holiday with me. Well made and durable and fantastic design so great quality. Have loads of bags and back packs and weekender bags from you now . Always thrilled to get the delivery and no returns! Very happy customer!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

My tote bag arrived with one of the handles attached facing the wrong way on one end.…

My tote bag arrived with one of the handles twisted so it was sewn on backwards! NOT MY FAULT! I have never used this bag and have requested a refund or exchange on my purchase. Nothing has happened to date despite sending the manufacturing code through to this company. I am currently going through treatment for breast cancer. I threw away my old tote bag after ordering a replacement from Nordace and I have been unable to use the new one because of the manufacturing fault. Mot happy!

1 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Judy,

We apologize for the situation you have encountered.
Please send us a message with your order number and with the complete name of the customer, by accessing the link below, and our colleagues with help you out as soon as possible.
https://nordace.com/en/contact-us/

All the best,
Nordace Team

Rated 4 out of 5 stars

Fix the zipper, and no customs fees will do great!

The bag's material is very good, but the zipper is too easy to open for an anti-theft bag category. Please fix the zipper to make it more secure. The price is okay and matches the product quality. Free shipping is no use if I have to pay customs fees that are half the price of the item. Please consider opening a branch in my country to avoid such issues. I'm not hesitant to repurchase, but I won't buy it again if I have to pay excessive customs fees

12 April 2026
Unprompted review
Rated 5 out of 5 stars

My favourite wallet/bag

Easy order, quick delivery, bag is literally as described and viewed on video. Carries all I want without the need of the bulky purse. Absolutely love it. Holds all as per video, phone and glasses as well. However iphone pro max is a little larger if in a case so a tighter fit in slot but it does fit.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous bag

I love this bag. It has plenty of space (more than I need) and lot's of pockets for organizing. I was a bit worried by other reviews that the fabric was stiff, but I don't find that at all. I highly recommend this bag.

The only thing I might suggest is a slightly wider strap, or add a shoulder pad. Bu that does not take away from the 5 star rating.

9 April 2026
Unprompted review
Rated 3 out of 5 stars

I stable backpack

Item delivered rapidly. However design flaws make this backpack less useful than hoped. The straps are covered in slippery fabric so they slip off the should rvd when bag is loaded

8 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Jayne,

We are sorry to see that you were not satisfied with your purchase.
Please note that you can return your item for an exchange or refund within 30 days since the day you have received it, if your item is free of wear and with all tags originally attached.
You can send us a message via email, by accessing the link below, and our colleagues with help you out with the return steps.
https://nordace.com/en/contact-us/

All the best,
Nordace Team

Rated 4 out of 5 stars

Nordace bag/crossover

The item I ordered did not take long to arrive. I love that there are plenty of space to organize what-nots. I would have liked to see anti-lock zippers similar to Travelon bags and I have a collection of those.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A little expensive, but worth it.

Although delivery took a little while, the bag is exactly as it was described.
It is lightweight, roomy, and looks very smart. There are numerous compartments and hidden pockets which I find very helpful in organising its contents.

8 April 2026
Unprompted review
Rated 3 out of 5 stars

I do not like vegan leather.

I do not like vegan leather.
For $140 I would have preferred real leather straps

7 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Mindy,

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

We understand that preferences can vary from person to person, especially when it comes to style and functionality. While we’re glad to hear there were no actual issues with the bag, we also recognize that it may not have fully matched your personal taste or expectations.

Your input is valuable and helps us continue improving and refining our products to better suit a wider range of preferences. If there’s anything specific you’d like to see differently in the future, we’d love to hear more.

Thank you again for giving our bag a try.

All the best,
Nordace Team

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