Nordace Reviews 8,984

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their fantastic quality, well-thought-out design, and practical features like numerous compartments and pockets for organization. Many appreciate the comfort, lightness, and smart appearance of the items, finding them perfect for travel and daily use. The ordering process is frequently described as easy, and the overall user experience is positive. However, some people were dissatisfied with aspects of the delivery service, noting occasional delays or unexpected shipping origins. A few customers also expressed concerns about the quality of certain items, mentioning issues like faulty straps or materials that felt cheap. There were also isolated comments about product sizing appearing different in person compared to online images, and some minor design flaws like zipper placement or interior darkness.

What people talk about most

Product

People report positive experiences with product, often praising the bags for their quality materials,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality materials,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of use and practical... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised quick delivery, some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great product Didn't know when it would arrive, but when it did it was carefully but not excessively packaged. It is quite boxy in appearance but it holds everything easily and is comfortable to car... See more

Rated 5 out of 5 stars

This is the best bag I’ve ever had. Holds and organizes everything without being too large or heavy. The secret front pocket keeps my phone safe and protected on one side and my keys within easy rea... See more

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliverie... See more

Rated 5 out of 5 stars

Absolutely love this! Very light, comfortable padded straps, lots of space in the main section. It has additional sections for easily accessing small items. Great for international travel as it attach... See more



Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super happy with my siena grand tote

Super happy with my siena grand tote! Very roomy for travel purposes and also for day to day work. I do like to keep my things in certain spaces so I can easily put my hands on them. This bag doesn't disappoint with many compartments to keep things safe and secure. A well thought out design.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Not a good company or product

As a flight attendant, I have tried a large number of tote bags, and I did not find this one practical for travel at all. The material does not feel luxurious and is too stiff, with no flexibility or give, so there is no ability to fit anything extra when needed. The straps are uncomfortable and cut into your shoulders, especially when the bag is carrying any real weight. It also lacks a front pocket or any quick-access compartment for items like a phone, pen, or gum, which makes it impractical when you need things quickly while traveling. The return policy is also ridiculous: if you remove the tag, you cannot return it, even if the bag has never been used. Overall, this bag was not practical, comfortable, or thoughtfully designed.

This return policy tells you everything you need to know about how much this company actually stands behind its product. If you remove the tag—even if you’ve never used the item—you cannot return it. That’s not confidence in quality, that’s a company protecting itself from returns.

Any brand that truly believes in what it’s selling allows customers to assess the product in real-world use. Here, you’re expected to commit before you even know if it works for you.

Policies like this don’t build trust—they signal the opposite.

19 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Rebecca,

Thank you for your feedback. We’re genuinely sorry to hear that the backpack did not meet your expectations in terms of comfort, as we understand how important that is for everyday use.

Regarding your return request, we want to clarify that our return and refund policy is clearly stated on our store page prior to purchase. As outlined, items can be returned within 30 days only if they are unused and have all original tags attached. Unfortunately, once the tags are removed, we are unable to accept the item back, as it no longer meets the conditions required for a return.

We always aim to be fair and transparent with all our customers, and applying our policy consistently ensures that. We truly regret any frustration this situation has caused and appreciate your understanding.

Your feedback about the strap comfort is valuable, and we will take it into account as we continue to improve our products.

All the best,
Nordace Team

Rated 5 out of 5 stars

Exceptional service and products

This company has exceptional customer service and is quick to respond.
The Sienna Pro Tote in red is the product that I purchased and it is the best travel purse ever! There are pockets and places for so many types of items. This travel bag gives a place for everything. It is the perfect size and the material of the tote is fantastic. I love my new bag!

1 March 2026
Unprompted review
Rated 3 out of 5 stars

Liked the look but not very useful

Liked the look. Not convenient reach card slots. Barely fits 2 cards and a phone.

20 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Hema,

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

Your input is valuable and helps us continue improving and refining our products to better suit a wider range of preferences. If there’s anything specific you’d like to see differently in the future, we’d love to hear more.

Thank you again for giving our bag a try.

All the best,
Nordace Team

Rated 5 out of 5 stars

Great customer service, and great product

I have both the Nordace Siena II Smart Backpack, and the Nordace Siena Pro 15 Backpack, and both are excellent. After having an issue with with one, customer service was very quick and responsive to contact and they provided me with a perfect solution that made me quite happy. The build quality of both are great, the durability is great, the ergonomics are great, and overall I'm very happy with my products and the company!

19 April 2026
Unprompted review
Rated 4 out of 5 stars

Good Quality bag

This a good quality, well made bag. Good packaging. Didn't include the expandable key attachment shown in videos :-(

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect workbag

The bag is great. Some were complaining that the shoulder straps are too short but for me the length is perfect (and its not short at all) plus there is an extra long strap if needed. The Features are all great especially the laptop and sunglasses departments. Color great. Loving it!!!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Product as described, convenient delivery and excellent communication before purchase to help me out with my questions. To be recommended.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

My neice Jenn opened her gifts,and was…

My neice Jenn opened her gifts,and was totally in love with the bag and water bottle.She loved them both.She filled it with her computer and other work stuff immediately. She was so surprised. All her friends really thought it was great..

16 April 2026
Unprompted review

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