North Oxford Property Services Reviews 

** 0 STARS **

So upset and disappointed by the team at NOPS.

I viewed a studio flat in Kidlington a few weeks ago. I really liked it so emailed the office to apply. I was forwarded some basic questions about employment, pets, etc.

I returned the email stating that I was not currently working due to Mental Health reasons (but once settled in the area intend to get back to work) I fully explained my current income from benefits. I then received a horrible blunt reply from an agent saying

"If you are not employed you cannot take the property"

I responded and explained that I had a guarantor inplace. This did not make a difference as I received another blunt email back -

"If you can pay 12 months up front ... but we would not let a property to someone not employed".

I asked for clarification as to whether this was the landlord's preference or a specific reason this was the case to which the response was;

"This is what the landlord would want and what we do as a company".

I was later told by another colleague that this was an accidental oversight made by the original agent whom had only read the first few lines of my email where I stated I was unemployed and didn't continue to find that I did have a source of income - I'm sorry I do not buy that. There was plenty opportunity for the original agent to look back over my email and see that I did receive income.

And besides - What did she think, that I'm just enquiring about rentals without a penny coming in to pay for it - just for the hell of it?

She was rude, judgmental and unprofessional. Even the emails thereafter from other colleagues have been blunt and rude.

ANOTHER PROPERTY -
I then enquired about another property - in plenty of time. I directly emailed all 3 staff I spoke to before and I didn't get a response from any of them. I finally received a response to state that viewings took place (on the day I emailed) and then someone made an offer today (4 days later) - however not one of them thought to reply to my email and allow me the opportunity to make an application.

TONIGHT-

This evening I then made an offer on a property that I wished to be presented to the landlord. It was a bit unconventional, but none the less I felt there was no harm in asking the landlord.
I spoke with BILLY - whom was incredibly rude, defensive and point blank refused to help me or speak to the landlord on my behalf - which I'm sorry, isn't' that the basic role of a letting agent? To be the go - between for landlord and tenant. But nope, Billy couldn't be bother and instead got defensive and tried to make out I was unfairly accusing his team.

The whole team are just utterly rude, unprofessional and clearly have no skills in how to speak to people whatsoever!!

I'm not going to bother with NOPS again.

Told me they would call me for a viewing and the day came and they didn't. They gave no warning of the cancelled viewing and did not respond to any following email.

You’re probably reading reviews and thinking they can’t be that bad? What are the chances that’ll happen to me? That’s clearly the exception. It’s not. Every review is the same, they’re consistently poorly rated for a reason. Making up fees that no other agents do, withholding deposits, ignoring email after email, not returning calls.
No matter how good the property or how desperate you are, nothing is worth dealing with NOPs/Premier Lettings who are the same agent.
They’ve already made headlines, it won’t be long until they’re sued and no longer in business.

The market it’s filled with their properties because they’re losing tenants and landlords.

I think they have to be the worse letting agency I have ever had to deal with. I have been trying to sort out issues with a house for weeks and weeks now. They do not respond to emails and don't call you back when they should.

Awful, awful awful. The property industry doesn't have the best reputation. It is firms like this that give the good guys a bad name. There is a programme called "Stah lets flats" on channel 4. These guys make him look good.
ALL OF THESE REVIEWS CAN'T BE WRONG!!

Rip off merchants. They charge 6 months in advance for foreign students and then after that is paid they say that is for the final 6 months of the lease! Unbelievable. The property was in terrible shape, badly maintained and very expensive for what it was. They make one STUDENT collect and transfer the rent for everyone and that student must chase everyone - not the agents. not sure what their fee is for...if a student late with rent it is up to the other students to pay in their place or they are charged interest. that can't be right or legal? Really disgraceful the way students are burdened with debt and treated by this agent.

STAY AWAY FROM NOPS AND SPECIALLY HANNAH GEORGE and the apartment that’s in 120A MALBOROUGH ROAD, YOUVE BEEN WARNED STAY AWAY FROM THIS PIGS!!!!!!!!!!!!!!!!!!!!!!!! SHE CAN SEEM NICE AT FIRST BUT ALL SHE WANNA DO IS TRAP YOU IN A BAD RENTING SITUATION AND THEN DIP!

WORST EXPERIENCE OF MY LIFE. I HAVENT BEEN SO MISTREATED MY WHOLE LIFE. NOPS ARE JUST SOME LEGAL CRIMINALS THAT DONT MIND IF YOURE WELL OR NOT , MY PROPERTY HAD LEAKINGS OF WATER, MY BED WAS BROKEN AND WAS ABOUT 20+ years (it was like a hidden camera for real) and the worst part was the horrible noise coming from upstairs, I CAN HEAR EVERY STEP MY NEIGHBOR HAS, VERY TV SHOW , EVERYTIME SHE GOES TO THE BATHROOM OR HAS A SEXUAL RELATIONSHIP I CAN HEAR EVERYTHING WITH DETAIL AND IM BECOMING CRAZY.

THE BEST PART IS WHEN I TRIED TO ASK NOPS FOR HELP THIS WAS THEIR RESPONSE, ITS A COPY PASTE FROM HANNAHA GEORGE EMAIL AFTER TELLING HER EVERY ISSUE I HAVE “ If you wish to move out you will need to follow the early termination process, you can advertise the property on Dailyinfo, Gumtree, at your College or Uni“ PATHETIC! (AND IVE ONLY BEEN HERE FOR 2 WEEKS AND ITS ALREADY THE WORTS EXPERIENCE OF MY LIFE )

Again STAY AWAY FROM NOPS!!!!!!!

NOPS are an appalling letting agency - the flat I am staying in is in an awful state with hairs from the previous person everywhere, filthy walls, faulty appliances, and a bad smell.

STAY AWAY! NOPS is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is despicable and straightforwardly unlawful. Not to mention NOPS is arguably the worst agent in Oxford by the quality of their properties alone.

This agency is absolutely complicit in landlord discrimination against renting to people on benefits and to top it off is refusing to sign ACORN’s No DSS Discrimination Pledge. It’s illegal to discriminate against people on benefits and it tells you everything you need to know by the fact that they won't state that they are Yes to DSS

NO STARS NOT AN OPTION
NOPS are a Dreadful Company. Handed over keys to my daughter's shared house with ongoing works and electrical wires sticking out of wall by her bed. They couldn't care less if she had been electrocuted!
Fire door had recently been replaced and would not open!!! Workmen did not turn up on appointed day to finish works when my daughter had taken day off work to accommodate them. Next they called her at work to say they were on their way. Daughter still living out of boxes because of state of room had left valuable belongings (laptop, coursework, jewellery etc) on bed and was very upset.
20 year old students,(unless taking health and safety degrees) are not aware of the dangers of a house in this condition and where else was she to sleep that night.
Because I was being persistent on my daughter's behalf I was told I didn't know what I was talking by agent who also couldn't open fire door. I presume a fire door is for escape in event of fire and bare electric wires should not stick out of walls
They blamed the landlord but are they not supposed to inspect the property to make sure it is safe?
Although NOPS have been receiving the rent from my daughter on time they do not act of behalf of tenant. In our case one tenant is in 6 months arrears and NOPS have done nothing to chase the overdue rent. They blame the landlord but are unable/unwilling to prove what actions they have taken to recover moneys due. Now we are reaching end of tenancy the people who have paid are in jeopardy of losing their deposits and not the person responsible. We have been chasing this matter for some time but NOPS are blaming the landlord although it is they who are  responsible for collecting the rent. Nearly every email has been ignored or passed on to junior member of staff will no knowledge of history. Fobbed off every time.
Ignore like the plague.
Find another agency this one isn't worth it and certainly doesn't care about the wellbeing of their tenants
All the above can be proven

Student house rental so probably a common story but here is our experience. Residents moved in to a dirty, mould ridden house. Pre occupancy cleaning not done- mould on curtains, mattresses, inside cupboards, on walls and ceilings. Response has been that it's a result of the resident's lifestyle....even before they moved in! The only actions carried out by them are as result of constant hounding by students and their parents. Hugely expensive rental and non existent support from letting agent. Daylight robbery.

Did not divulge issues with a property and were a nightmare to deal with. i would consider them to be not fit to do business with.

Cost me a lot of money to get away from them.

If you can avoid using NOPS then do so.