NOOSH Decor Reviews 

It is been more than a month I purchased a pendant and I havent received my order

Love tris ítem. I bought 4 of them and they look pergect in my bedroom

A little disappointed. The images representing the product make the actual light look far grander than it actually is. I purchased this light for a large room and will not be able to use it. The product is good quality and the company performed well, just the product is underwhelming.

The light pendants are great! Love the colours.

I ordered from them and received my lights within three weeks. They were packed well and looked even better than on the photos! At first the tracking didn't work for me but the customer service team helped me and it worked afterwards. Great service and Im very happy with the lights.

They are NOT in the USA. Your order is shipped from the Netherlands. Mine too 8 weeks for 1/2 to arrive and the remaining parts never arrived. It is almost IMPOSSIBLE to get a refund and their customer service is horrible. Order on Amazon or from a US company so your order will arrive and you can return it if need be

The first time I ordered lights was in November 2021. I did not ever receive my lights and had to beg to be refunded. I was refunded in February 2022.

Later, I reordered the lights. They did not come on time and were quite a bit late. However, I did eventually receive them.

However, in late May, I was informed I would be receiving a refund for my troubles. They ask me to revise my prior review. I said if I received a refund I would do as such.

They then "processed" my refund and tried to have me alter my review - however, it was actually the refund that was ALREADY processed for lights I NEVER received. In other words, they tried to trick me into altering my review by re-sending me the refund notification for my original order.

I am very disappointed in this company and feel I have been charged an insane price for lights that were either late or never arrived.

I ordered 3 chandeliers on April 18, 2022. and I just got one of them after 3 weeks!!!
but two of them are still on the way!
this is what I get when I track them!

"Estimated date of arrival at the post office
29 May 2022 - 12 Jun 2022, 4 - 18 days remaining"

when I ordered them, they mentioned it takes 'US, CA: 12-16 business days' Which is not true!

I am not really happy with their services! if I know it takes 2 months to get my items I never order from them!!

and I am not sure how they will arrive when they send it with a regular post like china post/Canada post! not express one!

I got a email saying that my pendants had been delivered but they hadn’t. My husband and builders whet eon site all day and no courier turns up. It says that China post delivered the parcel but China post doesn’t have a presence in New Zealand and NZ Post doesn’t have an record of the tracking number. I emailed support on the 17th May and while they have been quick to respond I’m not getting answers to where the parcel is or any options on sending out replacements or a refund. I have a brand new kitchen that needs new pendants, I’m out of pocket with nothing to show for it.

I know shipping is not their fault and customer service has been good at responding, I just want answers now as I need to know what happening with these pendants on if they are going to arrive or get my money back so I can go find new ones.

Thanks
Rochelle

Service and product were great. But we didn’t receive notification when it was out for delivery. I used the tracking service but it was not updated with status until after it was actually delivered.

I believe your products take way too long to arrive (4-5 weeks or more )

I have received my order on time. The lights were in a very good condition. It was as per the posted photos.

I would like to thank Noosh Decor team for their support.

Best Regards.

I ordered 3 pendant lights and 1 chandelier from Noosh Decor on 3/2/22. The pendants arrived in a decent amount of time, but 2 were damaged. After weeks of complaining, Noosh finally agreed to refund me for the 2 damaged pendants, but I still have not received the refund.
The chandelier is still sitting in China. Its been 6 weeks and they keep telling me it's coming. Every time I run tracking on it, it hasn't moved a mile.
Noosh has beautiful light fixtures, but their shipping issues aren't worth the headaches. I will not order from them again.

I am very satisfied with my new Bubble Glass Lamps. Even though delivery of the items was delayed for some months (2-3 months), I can say that it worth waiting, because the lamps are so beautiful! The items arrived untouched, so very good packaging from my point of view. Customer service also very nice and willing to support with any question. Many thanks, Noosh Decor!

I ordered a chandelier for my newly renovated home back in February. It’s almost May (next week) and I have still not received my order. I’ve reached out weekly to customer service looking for accurate shipping updates and I believe my package is lost in China customs. Dispatch details have not been updated in over a month - and it’s been months since I placed my original order # NOOSH12601. I expect a refund now as it is lost and I need to buy another pendant from a more reputable company.

I've waited almost 2 months to get my ordered. Once arrived ALL ITEMS WERE DAMAGED. I sent Facebook messages, IG messages, email Messages and their website. Sent all items pictures and damage description. They stopped responding to my messages and I haven't received reimbursement for my damaged items. Poor customer service

The size is not accurate. Very small

Excellent customer service. There is one light bulb on the chandelier broke, despite the purchase is six months ago, they still send a replacement in perfect packaging. Really impressed with customer service. Will buy again from them.