I placed an order 3 days ago. I still haven’t received an order confirmation. I have emailed them numerous times, sent them messages on Facebook messenger, contacted them through their “contact us”... See more
Company replied
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See what reviewers are saying
I brought 2 necklaces for my daughters. I placed the orders & received regular updates from Noor Qalb as to the progress of the orders & when they shipped out. Received the necklaces & they are be... See more
Company replied
Really happy with this necklace. The Arabic calligraphy looks beautiful, the gold has a nice shine, and it feels well made. My mothers been wearing it every day and shes already had a few compliments.... See more
Company replied
I ordered a necklace and bracelet on 9 July. Only the necklace arrived, weeks late, with no bracelet and no explanation. The necklace itself is labelled "stainless steel" — not the 18k gold platin... See more
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.5
Average
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake company with fake reviews…
This is a fake company with fake reviews- I’ve gone through all of them. They’re using AI images and also write a sob story on their website. They’re using Palestine to rule unsuspecting customers to buy their fake & cheap jewellery from Temu. They have no physical business address or registered on any company website
28 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear your concerns and understand how strongly you feel about this.
Please know that transparency and trust are very important to us, and we’d like the opportunity to clarify this situation directly with you.
Your feedback matters, and we want to work with you to resolve any doubts and ensure you feel confident in our service.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support
My journey with NOOR QALB
I’ve received my jewellery and I’m so happy with it . The quality is absolutely amazing , and every piece is beautiful and well made.
Everything arrived safely and everything was intact, I’m truly sorry to hear that the business is closing because they created such beautiful jewellery.
Thank you for the wonderful service and gorgeous pieces. Thank you for the opportunity I got to be apart of your journey.
Farida Nazha
26 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly touched by your words and grateful that you’ve been part of our journey.
Knowing the jewellery arrived safely, looked beautiful, and brought you happiness means so much to us.
While it saddens us that the business is closing, we’re honored to have created pieces that you’ll treasure.
Thank you for your kind support and for sharing this special experience with us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
I’ve just received my order after…
I’ve just received my order after almost 18 days of wait and I’m honestly very disappointed with the quality of the name pendant. I paid £19.99, I expected something much better. The pendant looks very cheap and poorly finished.
I was also surprised to see that the item was shipped from China, as this was not clearly mentioned before purchase. It honestly looks like a low-quality Temu/Shein product and does not feel worth the money paid.
On top of that, there seems to be no proper return or refund option, which is very frustrating.
26 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear about your experience and understand how frustrating the wait and the quality concerns must have been.
We take feedback like yours seriously, especially regarding expectations around product finish, shipping transparency, and return options.
Please allow us the chance to review this directly with you and work toward a resolution that restores your confidence.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Very happy with purchase, high quality goods
Special friendly customer service,
high quality goods (necklace)
I´m very happy with my purchase
23 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know you’re very happy with your purchase and that the necklace met your expectations for high quality.
Hearing that our customer service felt special and friendly makes your feedback even more meaningful to us.
Thank you for trusting us and for sharing your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Worth the price
Not the highest quality but definitely worth the price I paid.
21 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re glad to hear you found the necklace worth the price, even if the quality didn’t feel like the very highest.
Your feedback helps us understand expectations better and continue improving both our products and service.
Thank you for sharing your honest thoughts and for giving us the chance to be part of your jewellery journey.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
FAKE REVIEWS & SCAM COMPANY JEWERLY IS…
FAKE REVIEWS & SCAM COMPANY JEWERLY IS CHEAP AND FROM SHEIN. FILE DISPUTE WITH YOUR BANK
21 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear your concerns and understand how strongly you feel about this.
Please know that we take feedback like yours very seriously, and we’d like the opportunity to address this directly with you.
Transparency and trust are important to us, and we want to work with you to resolve your doubts and find a way forward.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
From ordering to delivery -great experience
From ordering to delivery , everything went smoothly. The products were just amazing, i was positively surprised. Website descriptions were exact! Thanks a lot !
12 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that from ordering to delivery everything went smoothly and that the jewellery exceeded your expectations.
It’s wonderful to hear you were positively surprised by the quality and that the website descriptions matched perfectly.
Thank you for trusting us and for sharing your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Excellent Support
I had an issue with the delivery because I missed the courier’s call, so the package wasn’t delivered the first time. I contacted customer service and they were so helpful and quickly arranged to resend the item. I received it today and I absolutely love the earrings! 10/10 customer service experience from start to finish.
16 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that our customer service team was able to quickly assist you with the delivery issue and ensure your earrings reached you safely.
Knowing you love them and that the experience felt like a 10/10 from start to finish makes your feedback truly rewarding for us. Thank you for trusting us and for sharing your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
My experience with Noor Qalb has been brilliant!…
My experience with Noor Qalb has been Really positive from start to finish. They are closing but took time out to thank me for my order and kept me up to date until the receipt of my order. I ordered 2 necklaces, one of which is a personalised one and I am so impressed with the quality and design. I am going to try and get another order in before they close down.
11 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly grateful to know your experience with Noor Qalb has been so positive from start to finish. It means a lot that the personalised necklaces impressed you with their quality and design, and that you felt supported and updated throughout the process.
While it saddens us that the business is closing, we’re honored to have created pieces you’ll treasure and that you’re considering another order before we close.
Thank you for being part of our journey. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Good customer support
Had some issues with my order. They answered very fast to all emails.
6 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re glad to hear that even though you experienced some issues with your order, our customer support team was able to respond quickly and assist you through email.
Your feedback means a lot to us, and we’re grateful for the chance to support you. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
On‑Time & High Quality
Express shipping was exactly as promised, my order arrived perfectly on schedule. The product quality is also excellent, I’m genuinely happy with it. I will 100% order again for gifts for my friends and family. You really won’t be disappointed with them.
11 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that express shipping arrived exactly as promised and that the jewellery quality made you genuinely happy.
It’s wonderful to hear you’re already planning to order again for gifts for your friends and family. Your trust and recommendation mean so much to us, and we’re grateful to have exceeded your expectations.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Delivery from China
Delivery from China, so I don't think this is a good quality item. I can get much cheaper price for 18K gold from my hometown.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear that the delivery origin and quality did not meet your expectations.
We understand how important transparency and value are when purchasing jewellery, and we take your feedback seriously.
Please allow us the chance to review this directly with you and work toward a resolution that restores your confidence.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
So Helpful & Kind
I literally entered the wrong phone number when I placed my order and didn’t realize it until later 😭 I was already expecting customer service to blame me since it was completely my mistake, but they were honestly so kind and understanding about it. They helped me update the information right away and kept reassuring me the whole time instead of making me feel bad. I still got the order on time. Thank you Hannah! you’re the best 🥹
10 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that Hannah was able to kindly assist you with updating your phone number and reassure you throughout the process.
Mistakes happen, and knowing that you still received your order on time and loved it makes your feedback extra special.
Thank you for sharing your experience and for recognizing the care and kindness of our team. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Exceeded Expectations
I received the Noor Ayatul Kursi ring and I absolutely love the quality and the design. It feels really well made and looks even better in person. Very happy with my purchase. 10/10
14 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to hear that the Noor Ayatul Kursi ring exceeded your expectations in both quality and design.
Knowing it feels well made and looks even better in person makes your feedback especially meaningful to us. Thank you for sharing your happiness and for rating your purchase 10/10 — we’re truly grateful for your support.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Scam! Do not buy from here
This is a scam. Unfortunately I only realised after I’d wasted £40. The trust pilot reviews on the website are fake, and there’s a lot of info online exposing this as a scam. I received the type of rubbish you’d get from Temu for a few quid. Appalling that they would pretend to be donating to Palestine and that this is a Muslim woman owned business when it’s just cheap Chinese goods.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that you feel misled and disappointed with your purchase.
We understand how upsetting it must be to expect tarnish‑free jewellery and instead feel that the quality and trust did not meet your expectations.
Your concerns about authenticity, transparency, and pricing are important to us, and we take them seriously.
Please allow us the chance to review this directly with you so we can better understand the situation and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Uniquely Special
Everything felt generic before, but the Malak Moissanite Earrings finally feel personal. I’m based in Sydney, Australia, and it’s not something I usually find in my city, and it arrived faster than expected with great customer support.
9 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that the Malak Moissanite Earrings felt uniquely special and personal for you, especially since it’s not something you usually find in Sydney.
Hearing that they arrived faster than expected and that our customer support made the experience even better truly means a lot to us. Thank you for sharing your joy and for trusting Noor Qalb. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Lifetime Warranty & Great Service
I own a jewelries from Noor Qalb, and recently one of my favorite pieces broke. I emailed them to let them know about the issue and got a reply almost immediately. They were so generous with how they handled everything and the issue was resolved within minutes. I also remembered that my jewelry came with a lifetime warranty, which made me appreciate the brand even more. I have the utmost respect for what you do and will continue supporting your amazing work.
4 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that your issue was resolved quickly and that our lifetime warranty gave you added peace of mind.
Knowing that you felt respected and supported, and that our service left such a positive impression, truly means the world to us.
Thank you for continuing to support Noor Qalb and for trusting us with your favourite pieces. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Very poor service
Very poor service. The product has still not been delivered and I am still waiting. The promised delivery timeframe has already been breached. I contacted via email, but the response was unsatisfactory.
Really disappointing experience.
6 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your order has not yet been delivered and that the promised timeframe was missed.
We understand how disappointing it must be to wait longer than expected and to feel unsatisfied with the response you received.
Your feedback is important to us, and we want to make this right by reviewing your case directly and ensuring your order is resolved as quickly as possible.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Thoughtful Packaging
I ordered this as a gift and requested a gift box, and they made sure it was included.
8 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that the gift box was included as requested and that the packaging made your order feel extra thoughtful.
It means a lot to us that you trusted Noor Qalb for such a special gift, and we’re grateful you shared your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Ok Quality
Quality was OK. I was excepting better but I guess it's worth the price.
13 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you for sharing your honest feedback.
We understand that you were expecting better quality, and we truly value your perspective. At the same time, we’re glad to know you still found the piece worth the price.
Your input helps us improve and ensures we continue to deliver jewellery that meets our customers’ expectations. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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