This is the third or fourth Nooro vibrating pad that I have purchased over the past several years. All of them have given me some relieve from pain my feet. The socks were just another pair of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I like their responsive customer support. Bought the foot massage pad a little over a year ago and tend to use it every day. Unfortunately after about 5 months the pad began to turn off prematur... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
Company replied
Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is way too expensive here…
The product is way too expensive here in the US and so difficult to maneuver once one’s initial reduced supply is exhausted!
Once proven that a personal financial exists, make the additional periods of dosages not so exhausting to secure!
7 April 2026
Reply from Nooro US
Hi Mark,
Thank you for reaching out. I really value your candor regarding our pricing and the difficulty you've faced with the reordering process. I can definitely relate to how frustrating it is when a product you need feels out of reach due to costs or a complicated system—it shouldn't be exhausting to maintain your health.
Please be assured that we hear you and want to help. In looking into your account, I can see that the representative who previously handled your concern processed a full refund in April 2026 to help ease that financial burden. However, I want to make things even easier for you moving forward, so we will be contacting you via phone or email to discuss a more manageable way to secure your dosages.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Was trying to return item
Was trying to return item. Sent multiple emails with no responses. Made a number of phone calls until I finally received compensation for the return. Very unprofessional & frankly dishonest
1 February 2026
Reply from Nooro US
Hi Allan,
Thank you for reaching out. I really value your honesty regarding the difficulties you faced, and I can definitely relate to how draining it is to feel ignored after sending multiple emails. That experience sounds incredibly frustrating, and it is certainly not the professional standard we aim for.
Please be assured that we are committed to making this right. After looking into your account, I can see that the representative who handled your concern has since processed a full refund as of March 2026. However, I want to ensure everything was resolved, so we will be contacting you over the phone or via email to help further and hear more about your experience.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Professional
Professional, eager to be thorough and helpful, Alexander was intelligently prepared to solve my concerns and problems.
28 April 2026
Unprompted review
Reply from Nooro US
Hi Rose,
Thank you so much for the wonderful feedback! I really value your praise for Alexander’s support. I can definitely relate to how refreshing it is to speak with someone who is not only prepared but genuinely eager to help solve your problems—it makes the whole process so much easier.
Please be assured that we take great pride in being thorough and professional for our customers. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
The program did not work for me, but Excellent customer service!!
The program did not work for me, but the customer service is wonderful!! I missed the deadline to cancel my yearly subscription by a week and they were very helpful in getting me a refund for the service I was not using.
21 April 2026
Unprompted review
Reply from Nooro US
Hi Christina,
Thank you for being so kind! I really appreciate you sharing your experience with our team. I can definitely relate to that sinking feeling when you realize a deadline has just passed, especially for a subscription you aren't using.
Please be assured that we aren't here to make things difficult; we want our customers to feel supported even when a specific program isn't the right fit. I’m so glad we could get that refund sorted out for you!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Stellar Customer Service
Current unit suddenly stopped working. They sent me a replacement. Stellar Customer Service!!
21 April 2026
Unprompted review
Reply from Nooro US
Hi there,
Thank you for reaching out and sharing your experience. I really value your honesty, and I can definitely relate to how disappointing it is when a device you've relied on for 10 months suddenly stops working—only to be told to simply buy a new one. That isn't the supportive experience we want for you.
Please be assured that we are here to help and are committed to resolving this. To help us settle this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Quick action for replacement massage 2.0
He performed a quick verification of the problem and decided to replace my massager 2.0.
21 April 2026
Unprompted review
Reply from Nooro US
Hi Steve,
Thank you for sharing your experience! I really appreciate you letting us know that your request was handled quickly and efficiently. I can definitely relate to the frustration of a device acting up, so I know how important it is to get a resolution without any unnecessary back-and-forth.
Please be assured that our goal is always to get you back to your wellness routine as fast as possible. We’re glad we could get that replacement sorted for you!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I was helped by a client services…
I was helped by a client services representative named Jan who was responsive and thorough. Well, it took a little bit longer than I would have liked to cancel my subscription due to some open questions, I was very happy with the service that I received.
20 April 2026
Unprompted review
Reply from Nooro US
Hi Christina,
Thank you for sharing your experience with us! I really appreciate your patience while working with Jan to get everything sorted. I can definitely relate to how it feels when a process takes a bit longer than expected, especially when you’re looking for a quick resolution.
Please be assured that we are constantly working to make our communication even more efficient while maintaining the thoroughness you appreciated. I’m so glad Jan was able to provide the responsive service you deserve!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Juz,
Thank you for the 5-star rating! I really value your feedback on the quality of our materials. I can definitely relate to how much better a product feels when it's high-quality and, most importantly, easy to get on and use without any fuss.
Please be assured that we prioritize both durability and convenience in everything we create. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Sonia,
Thank you so much for giving us a try! We’re thrilled to have you as a first-time user, and we want to make sure your experience is nothing short of amazing. Since it's your first time, we’re here to help guide you through any questions or concerns you might have.
We actually sent a request for a bit more information via Trustpilot, as we couldn't quite locate your account with the details provided. Please feel free to reply there, or you can reach out to us directly at wecare@nooro-us.com.
We’re here to support you and ensure you have a smooth journey with us!
Warmly,
Nicky
Nooro Support Team
I Now Have Hope…
I have been suffering from neuropathy on my right side for years after I took a fall landing on my right foot. I really suffered with waking up to that “dead arm and hand feeling” & about a year ago I noticed my left foot had also started to be affected.
I had purchased the Nooro Pad months ago and almost forgotten that I had purchased it until I noticed it in my closet. Let me just say prior to my 1st time using it, I could barely lift my right leg without holding it with my hand to pull up. The very 1st day, I used it for 30 mins. The next day when I raised my right leg I didn’t have to use my hand! I could actually raise it to my hip which I wasn’t able to do!
I have since been using my Nooro Pad everyday even standing while I’m in the kitchen fixing dinner. It has been a great help and I would recommend using the Nooro Pad to anyone who may have trouble with neuropathy. It really works with consistent use.
Thank you Nooro for giving me hope
24 March 2026
Unprompted review
Reply from Nooro US
Hi Yvette,
Thank you for sharing such a powerful story. I really value your honesty about your journey with neuropathy; I can definitely relate to how life-changing it feels to regain your independence, especially something as significant as being able to lift your leg again without help.
Please be assured that your success is exactly why we do what we do. It’s amazing to hear that consistent use is giving you your mobility—and your hope—back!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
How to ConnectvDevice
He was able to assist with connecting the device. He explained the charging process and how other customers with neuropathy has notice improvement. The only reason he didn’t receive a 5 star because I felt a little rushed.
13 April 2026
Unprompted review
Reply from Nooro US
Hi BC,
Thank you for sharing your experience with us! I sincerely acknowledge your feedback regarding the support you received. While I’m glad we could help you get your device connected and explain the benefits for neuropathy, I can definitely relate to how uncomfortable it feels to feel rushed during a conversation—especially when you’re learning how to use a new device.
Please be assured that we are taking your comments to heart to ensure our team provides the patient, thorough support you deserve. Your time is valuable to us, and we never want you to feel like just another number.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns or need more time to go over your device. We’re here to help and ensure you have a smooth, relaxed experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Products are not Medically tested by…
Products are not Medically tested by Australian Medical Qualified Specialists. Thanks.
11 April 2025
Reply from Nooro US
Hi Ramanathan,
Thank you for sharing your thoughts—I truly appreciate you taking the time to reach out. I understand your concern regarding medical testing, and it’s completely valid to want reassurance when it comes to products related to your health and wellness.
After checking, I see you ordered your Nooro Foot Massager on January 6, 2025. While this is technically outside of our 90-day money-back guarantee window, we truly value your wellness journey and want to make sure you feel supported.. I’d like to assure you that our products are designed with safety and user comfort in mind, and many customers use them as part of their daily wellness routines.
That said, your peace of mind is very important to us. We’d love the opportunity to support you further on your wellness journey and address any specific concerns you may have. Our team will also be reaching out to you via email to assist you in more detail.
If you need any additional assistance in the meantime, please don’t hesitate to contact us at wecare@nooro-us.com or call our Brand Reputation line at 1-217-290-9938.
We’re here for you every step of the way.
Warm regards,
Nicky
Nooro Customer Support Team
They were very good to work with and…
They were very good to work with and the product works. Thank you
8 April 2025
Reply from Nooro US
Hi Francis,
Thank you for the 5-star review! I really appreciate your kind words about our team. I can definitely relate to how great it feels when you find a company that is easy to work with and a product that actually delivers on its promises.
Please be assured that we’ll continue to be here whenever you need a hand. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I had accidentally signed up to Nooro…
I had accidentally signed up to Nooro and requested a refund. Jan was kind enough to help me get refunded.
Thank you
7 April 2026
Unprompted review
Reply from Nooro US
Hi there,
Thank you for sharing your experience! I really appreciate you letting us know that your refund was handled smoothly. I can definitely relate to that moment of "oh no" when you realize you've accidentally signed up for something—it happens to the best of us, and we wanted to make sure it wasn't a source of stress for you.
Please be assured that our team, especially Jan, is always here to ensure things are handled with kindness and transparency. We’re glad we could get that sorted out quickly!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I love the grey leg massagers that were…
I love the grey leg massagers that were sent by Nooro Company. The massagers have helped me with my leg pain and upper arm pain caused by my lipedema.
I highly recommend this product.
13 March 2026
Unprompted review
Reply from Nooro US
Hi there,
Thank you so much for sharing your story! I really value hearing how much the grey leg massagers are helping you manage the pain associated with lipedema. I can definitely relate to how life-changing it feels to finally find a tool that provides real comfort for both your legs and arms when you need it most.
Please be assured that we are dedicated to providing products that make a meaningful difference in your daily wellness. It’s wonderful to know you’d recommend them to others!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I’ve purchased Two(2) of the NOORO…
I’ve purchased Two(2) of the NOORO Devices & BOTH HAVE NOT WORKED!
I’ve CHARGED the Emulators on BOTH Units as Directed in the instructions PRIOR to use. When I have ATTACHED the Emulator(s) to the PAD(s) & Placed my FEET onto the PAD(s) Selected the Emulator(s) to Start & Selected the MODE(s) the Emulator(s) would OPERATE FOR LESS THAN TWO(2) Minutes if that long!
There’s “NO WAY WOULD I BE ABLE TO GET 10-15 MINUTES as Recommended in the USER GUIDE”!
My Purchases were awhile ago and Definitely Out of Warranty. I had a replacement for One(1) Unit & I had the same results. When I originally contacted Nooro I will say the Customer Service is Exceptional. Originally all I was inquiring about was if I could replace the Batteries in these Units, they sent me a whole new Unit instead.
But that Unit operated (or lack ot) the same as my Original Two(2) Units I purchased. I wasn't interested in Refunds since I knew they were Out of Warranty due to me not Trying them out when I received them. But I did expect them to Work even if not a long time(maybe a Year) and was willing to even purchase replacement Controllers and/or batteries for the Controller Units,but I don't believe that these Units would ever work.
More reasons to hesitate purchasing products that Claim to Good to Be True Claims.
4 April 2026
Unprompted review
Reply from Nooro US
Hi Ekacg,
Thank you for reaching out and sharing such detailed feedback. I sincerely acknowledge how incredibly frustrating it is to have three separate units—including a replacement—fail to provide the 15-minute relief promised in the guide. I can definitely relate to the disappointment of finally setting aside time for self-care, only to have the technology cut out after just two minutes. Please be assured that I am committed to getting to the bottom of this for you.
I want to assure you that we will do our absolute best to resolve this, but to do so, I need to locate your original order in our system. We have also sent a request for more information via Trustpilot, as we were unable to find an account matching the details provided here.
Please feel free to reply to that request or reach out to us directly at wecare@nooro-us.com. We’re here to help and want to ensure you finally have the smooth experience you expected from us!
I’m looking forward to your response so I can get this sorted out!
Warm regards,
Nicky
Nooro Support Team
I have no clue who Nooro is.i just saw a charge on my credit card and will fight it with everything I have.
I have no clue who Nooro is.
7 April 2025
Reply from Nooro US
Hi Randall,
Thank you for your response. I want to ensure this is cleared up for you immediately so you don't have to worry about any further charges.
I have personally looked into your account and have taken the following actions to resolve this:
I have processed a full refund for the charges from January and March 2026. Since these fall within our 90-day money-back guarantee, I wanted to make sure that money was returned to you right away.
Please be assured that I have officially cancelled your subscription. This ensures that no future shipments will be sent and no further charges will occur on your card.
Please allow 3–7 business days for the refunded amounts to reflect on your credit card statement, depending on your bank's processing times.
To ensure we resolve this as quickly as possible and clear up any confusion, I will be contacting you via both phone and email shortly to discuss the specifics of this transaction and how I can personally help you further.
I completely understand how important it is to have your finances in order, and I can definitely relate to the relief of having an unexpected charge resolved quickly.
If you see anything else that concerns you or if you have any further questions, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am here to help!
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Fred,
I personally read your message and want to sincerely apologize for the frustration you’ve experienced with your device. I completely understand how upsetting it feels to receive a product that won't even turn on, and I can definitely relate to the skepticism that follows when a tool you’ve invested in doesn't work right out of the box. Please be assured that we are a real team here at Nooro, and I am stepping in to make this right for you.
After checking your records, I see that your order was placed on November 24, 2024. While this falls outside of our standard 90-day money-back guarantee, I want to clarify that we still want to find a solution for you. We don't want you stuck with a device that isn't performing, regardless of the timeframe.
To ensure we resolve this as quickly as possible, I will be contacting you via both phone and email shortly to discuss the specific issues with your device and how we can help further.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am looking forward to getting this sorted out for you!
Warm regards,
Nicky
Nooro Support Team
The item came to me is not working
The item came to me is not working. I can't make it work.
7 April 2025
Reply from Nooro US
Hi Alberto,
I was concerned to hear that your device isn't working as expected. I can fully appreciate how frustrating it is to set aside time to use a product for your wellness, only to have it not cooperate when you try to get it started. Please be assured that I’m going to do my best to help you get this sorted out.
In looking over your account, I noticed that your order was placed on April 2, 2025. While this does place the order outside of our standard 90-day money-back guarantee window, I want you to know that we aren't going to leave you hanging. We still genuinely want to help you get your device up and running.
To make things easier and provide more direct support, I’ll be reaching out to you via both phone and email shortly.
If you need any additional assistance or have any other concerns in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or simply reply to this message. We are standing by to help!
Best regards,
Nicky
Nooro Support Team
I was very disappointed in the quality…
I was very disappointed in the quality of the material but more importantly, the size did not compute to an American fit. I ordered a 38" by 28" inches. Your size is bigger than a 40". I need to send this back a have my money returned. To say the least I am very dissatisfied with your product. Please send me instructions to return this product,
Raymond Pelletier 4175 S Decatur Blvd Apt 101 Las Vegas, Nv 89103
8 April 2025
Reply from Nooro US
Hi Raymond,
I am truly sorry to hear that the quality and fit of the product didn't meet your expectations. I can certainly understand your frustration, especially when you’ve taken the time to order specific measurements like a 38" by 28" only to have it arrive feeling much larger than a 40". That is definitely not the experience we want for you.
I’ve looked into your account, and I want to provide some reassurance—we actually processed a full refund for your order back on May 6, 2025. You should see that reflected in your original payment method's statement.
Because we handled that refund nearly a year ago, I’m wondering if the specific item you’re disappointed with today might actually be from a different company or a separate order? I’d hate for you to be stuck with a product you dislike from another brand while we look for a solution here.
I did try to give you a quick call earlier to chat through this and make sure we had everything squared away, but I wasn't able to get through. I’m sending email to ensure you have all the details in writing and to see how I can best help you further.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are standing by to help!
Best regards,
Nicky
Nooro Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.