While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered 2 personalised christmas baubles. Awful product, so cheap and tacky ( £16 each! ) One of the baubles was dirty on the edge. There is no way I can gift these, would be too embarrassed
The gift advertised was for a 3rd wedding annaversary. The item was descibed as REAL LEATHER. It is not leather but a a synthetic fabric that look like leather.
Be careful what you look at folks a lot of the stuff they sell isnt what they say it is.
Further to this there doesn't appear to be a way of leaving a review on the site, which makes me think the reviews that are shown there are also fake.
I bought a personalised picture frame as a 1st birthday twins gift. I had ordered this before for a different 1st birthday, and loved it so much that I ordered it again.
Beautiful gift, easily personalised and great service.
I ordered two personalised Christmas presents and they arrived quickly and were beautiful, apart from one frame has cracked when being delivered. I emailed the company and they sent a knew product to me with additional protective packaging and made sure that it would arrive in time for Christmas! Amazing customer service and very good quality gifts :)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
