Nook Saunas Reviews 

728
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting features like Bluetooth speakers, chromatherapy lighting, and efficient heating. Many people found the saunas to be excellent purchases, noting their effectiveness, stunning design, and overall value. The company's staff received widespread commendation for their helpfulness, professionalism, and friendly demeanor throughout the entire process. Reviewers frequently mentioned the exceptional service, from initial communication to seamless delivery and efficient installation. The installation teams were often described as quick, informative, and accommodating, ensuring a smooth setup and even tidying up afterwards.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as amazing, excellent quality, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the seamless process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing high satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

728 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.9

All reviews

(728)

454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elite Sauna

Wow. I bought the elite sauna a couple of weeks ago and I have to say it's brilliant. I've been using it everyday and can't get enough. Loving the chromatherapy lighting and I have started sleeping well again and noticing a change in my skin already. The guys who set it up were great and explained how everything worked. The set up was very quick. Only took 2 weeks to arrive. I fully recommend nook saunas.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with ours!!

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating immediately. Great for recovery and acclimation purposes. The installers were awesome also setting up in less that 30minutes giving us clear operating instructions pre leaving . We are very impressed do dar in the week we have had ours!!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Living the dream

My budget was limited so I went for a refurbished rental instead of purchasing a new sauna. The staff were very helpful and kept me up to date with when I could expect my delivery. On the day of the delivery I knew within an hour of delivery exactly when it would arrive. The two delivery guys were very friendly and helpful and put the sauna together in a very short space of time. I have had a follow up call to check to see if everything is working as it should. I had previously bought a sauna blanket from another supplier a few years ago so initially I headed for that company when I was researching saunas only to find their website so complicated to navigate that I gave up. Some companies were also going to deliver as a flat pack for me to have to put it together myself. I am 67 years old and don't have any family (man) to help with that so again discounted that company. Then I found Nook! Even though I was out of the delivery and installation area they were not about to abandon me. I just paid a little extra to have it delivered and installed which in the end would have cost me a lot more if I had had to hire a handyman to install not to mention having to dispose of all of the packaging. Needless to say I am very very happy with my sauna and with Nook Saunas. I am using my sauna every day and reaping the benefits. I should have done it sooner. I have used traditional saunas as opposed to infrared and enjoyed them (mostly when on holidays) but as I get older I find the heat less tolerable than the infrared.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Nook solved the sauna confusion.

We started seeing more and more saunas on social media and got interested. We chose the CORE 2 person as it is a size that fits in a space that is totally lockable and out of the weather. We were super happy with the entire experience. I asked a few questions via email then pulled the trigger. This one is for our country house, so I was able to collect it from the NOOK warehouse and erect it myself. Once I un-boxed the parts, it literally took minutes to put together. I will buy another for our city house that is under construction and will more than likely go for the ULTRA model

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Our 3 person nook sauna arrived…

Our 3 person nook sauna arrived (Sunshine Coast hinterland) last week and it’s awesome. The guys who delivered it were really good and it was set up in no time. They gave us a run through and it was literally ready to use half an hour after the truck pulled up! The 3-person sauna comfortably fits 2 people. From when we bought it to now a week after, a customer rep has been in touch the whole way through. Seriously good old-fashioned service which is hard to find these days. Well done Nook!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Communication between us and the…

Communication between us and the company was amazing, couldn’t fault them. Quick response and very helpful.
Nathan and Henry were polite and friendly and put our new sauna together quickly and efficiently. Really impressed:)

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my Nook sauna

I love my Nook sauna, it’s excellent quality. Having free delivery and free installation took so much stress off of us. They did such a great job and made it easier to enjoy our beautiful sauna. I’ve already seen such a difference in my skin and mental health since using my nook sauna.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!!!

This experience has been easy and exciting from the moment i hit add to cart! Great pricing and even better service. Had to shift my installation a couple of times with no hassle from the team! Install was on time and professional and the unit itself is life changing! We love our nook!!!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery and installation was great

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the Bluetooth speakers and the lights inside. Would definitely recommend.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

LOVE my Nook Sauna 😊

I had a fantastic professional experience with nook from start to finish, great communication regarding delivery. Once delivered it was an effortless set up, making sure the sauna was working the way it should be & of course it was 😊 I loveeeeee my elite 3 person Nook Sauna.
Well done to all involved 🥳🙌🏼🎉

21 April 2026
Unprompted review
Rated 5 out of 5 stars

We bought the sauna as a way to help my…

We bought the sauna as a way to help my wife (who has reinards) make it through winter.
The team from Nook showed up when they said they would, assembled and tested and were gone, no fuss, no bother.

The sauna is a major hit with my wife, I’ve started using it too, I like the peace and tranquility, it makes me take a little time to gather my thoughts and I love the smell of the timber.

I actually enquired to a couple of companies, the second company came in cheaper, but I would have had to collect and install it myself.

I definitely recommend Nook, their team and the product.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Hi Carolin

Hi Carolin,
I've had the sauna for 8 days and only used it 9 times. I think that speaks for itself.
I'm super happy.
The guys who installed it were first class. Efficient, pleasant, quick and tidy.
The only thing I'm sorry about is that I didn't offer them a drink or something to eat. I was too excited and just wanted to get into it. Please apologise to them for me.

I forgot to add that you and the sales team were excellent. From the start your follow up and communication has been spot on. At no stage was I left wondering. You covered all bases.
Well done to the whole team
Cheers again.
6 out of 5 stars.
Cheers,
Francis.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service provided by the…

The customer service provided by the nook team was exceptional! I can’t fault them. The people who came to deliver and set it up were very nice and got it set up very quickly. They were helpful and informative. If you’re going to get a sauna at home get a nook! You won’t regret it!!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

From purchasing to delivery the experience has been amazing. Thank you to Jack and Terry for the delivery and installation today, its better than we expected and you both couldn't have been more helpful.
We absolutely love it! Great buy!!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installation was a breeze by the team and they checked in on us afterwards too.
Would recommend.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Nook Saunas are one of the best…

Nook Saunas are one of the best companies that I have
ever dealt with. From the very first contact they were
5 stars with communication and pricing.
They delivered on time and set it up with no fuss.
Have been in the sauna every day and loving it.
If you are in the market for a hire sauna make sure you
go through Nook Saunas. You won't regret it.

16 April 2026
Unprompted review

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