Noodle (formerly Care ADHD) Reviews 

They were very fast to diagnose

Assessor:
Laura Bannerman was very nice to me and respectfull.

⭐⭐⭐⭐⭐ Excellent ADHD Assessment Experience

I had a really positive experience with Gary and her ADHD assessment service. Before my assessment, I was asked thorough questions, which gave me the opportunity to explain my experiences in detail and provide comprehensive answers. The whole process was very professional, straightforward and well organised.

Everything ran smoothly, with no delays, and I felt the process was handled with care and professionalism from start to finish. Gary made the experience clear and easy to follow, and I really appreciated how efficiently everything was managed.

I would highly recommend Gary and her company to anyone considering an ADHD assessment. Thank you for providing such an excellent and professional service!

Very quick turnaround and really polite and understanding assessor

It seems to be that writing a review on here is the only way to receive a response from this clinic. I have been waiting for titration since May 2026. Was told I would have an appointment at the end of July at the latest. Called in August and after waiting on hold for 3 hours, I spoke to a very unkind and uncaring woman on the other end of the phone who told me that the waiting times had been pushed and I *MIGHT* hear from them in November at the EARLIEST. Since that phone call, they have "updated" their telephone number. A number that they instructed me to save so that I did not miss a call. I have tried contacting you through the live chat, various social media sites, email and phone calls. Nothing. No response. I am disgusted with the lack of care or integrity. You have left me in limbo with no options to access help and support. Oh wait, your poor excuse for a receptionist told me about an app, that I have to pay £230 for and only have access for a few months. This situation has massively impacted my mental health in a negative way, and will soon cause me to drop out of University. Something I was hoping to achieve with more understanding of my brain and how I work. After reading these other reviews I am extremely concerned that we have all been scammed and this is not a real clinic, because what medical professional would conduct themselves this way? Avoid this clinic, they will not help you and they do not care.

Very good an excellent

Nhs pathway, applied for titration in May and have been chasing constantly, a flurry of questionnaires arrived so thought great its happening, phoned to ask when appointment will be to be told upto another 5 months!!!! We have been waiting since May and its now mid October. Really not acceptable as when we went on titration waiting list was approximately 12 weeks.
Do not use this company unless you want to be left on the waiting list for titration for upto 10 months.

Very professional and caring approach. Easy to understand and quick to give me feedback

Very through and informative, and prompt too!

I’ve just read another review with the same issues we are having. It’s just so frustrating when the wait times are so different, with some clients raving about how fast it is (the majority it feels like) and then to feel like your child must be at the bottom of a pile then, as we also started off the Right to Choose process in April.

Referral 28th April 2026
Accepted 22th June 2026
Sent an email to check they had everything they needed to then be told, oops, we missed a form, sorry!
Returned missing form on the same day, 3rd September 2026

…..Nothing at all since. I have emailed to check they now have everything but we still don’t know. We have been in limbo since June 2024 when we first started this journey with the NHS and it’s so depressing not being able to get your child any help.

I have no issue waiting, but it’s waiting blind all the time. Just a little communication, something as minor as ‘we haven’t forgotten you’, or ‘you are on a list longer than Santa’s gift list’ etc would make the process so much more bearable. It’s all about managing expectations. Please don't give unrealistic timescales for RTC if you can’t get anywhere near them to start with. Of course people are going to choose you with an estimated wait time of 4 weeks..

My experience with CARE has been really positive. Quick communication and a lovely clinician for my assessment.

Excellent communication with the assessor and made me feel very comfortable explaining me problems 🙂

Peter my assessor was amazing. Incredibly understanding, kind and his humour was infectious. I felt relaxed enough to answer his questions with relative ease. After the assessment, I felt relieved, happy and sad at the same time. If only I knew this was what I had when I was younger. Life could have been so different!!

Very helpful and understanding

once forms etc was completed did not wit long for assessment
lady was really helpful made me feel at ease explained the process i am grateful as now I have a bit of a better understanding of who I am now i am going to do research on the best way to manage my diagnosis
once again thank you for all your help

For parents considering Care ADHD for a child ADHD/autism assessment.

When we were referred, Care ADHD specified in writing that the waiting time for a child's assessment was 4 weeks.

We are now over 6 months into the process and still do not have an assessment date.

Timeline:

8 April – Referral submitted to Care ADHD.

28 May – Referral accepted by Care ADHD.

24 July – Care ADHD confirmed all required forms and documents had been received and that our child was "Ready to Book".

11 October – Nearly 3 months after being told we were "Ready to Book", we are still waiting for an assessment appointment and have not been given any indication of when one may be available.

We submitted a formal complaint. Following its investigation, Care ADHD partially upheld our concerns regarding:

1. the length of the wait for assessment;

2. waiting time expectations; and

3. communication and updates.

In their final response, Care ADHD acknowledged that our experience had exceeded the expectations we had when entering the service (expectations that were based on their published information) and stated that they are unable to provide a reliable timescale for when an ADHD and autism assessment will be booked.

Our experience has therefore been:

Advertised wait time: 4 weeks

Actual wait so far: 6+ months, with no assessment date and no timescale for one being provided.

I am posting this review so other parents have a realistic understanding of the timescales they may experience.

I would not recommend Care ADHD based on my experience so far.

Good communication, really knowledgeable staff, good waiting times. It's not the easiest - filling out a bunch of forms about ADHD when you have ADHD(!), but the online portal was easy to navigate, and the admin team was really helpful with sorting out any extra info they needed to get the best outcome for me. Highly recommended.

The most user friendly forms, clear communication with clear deadlines and to do/what happens next.
The assessor, was very clear on what was relevant, what needed discussion and gently helped me stay on track. If I strayed onto issues or things not as relevant, this was acknowledged with empathy and support.
The responses were timely and clear with clear details. I felt heard. Post assessment, the report was swift to come with a lot of supporting documentation appended and an e-mail with clear next steps.
I am now awaiting the next stage.
A very positive experience. Thank you.

Absolutely rubbish. I’ve contacted them 4 times im now out of my medication no response from them. They have let me down and should be reported to cqc for the lack of engagement. I’ve now been out of my medication for two weeks.