Nohow Reviews 958

Reply from Nohow

Mar 27, 2026

Thank you for your feedback.

We are sorry to see such a negative review, especially considering that it comes a year and a half after your purchase.

At Nohow, we take great pride in the quality of our fabrics and materials. However, after 16 months of use, the condition of any garment depends heavily on how it has been worn and cared for (washing, drying, and general usage).

Had there been any concerns regarding the quality or the value of the items upon arrival, our customer service team would have been more than happy to assist you with a return or exchange within the standard policy period.

We value all our customers' opinions, but we believe that a review after such a long period may not accurately reflect the original quality of the product at the time of delivery.

Best regards,

The Nohow Team

Reply from Nohow

Feb 17, 2026

Hi Jakob,

we are genuinely sorry and astonished to read your review.

We would like to point out that our Customer Care Team has never received any email from your email address jakobnaurere@hotmail.com or regarding your order number 148778: you never contacted us indicating that there was a problem with the products received. We remind you that our Customer Care, as clearly indicated in our website, is available at the email address support@nohowstyle.com and phone number +39 075 8631031 during the business hours.

Moreover, what you are declaring is not correct for several reasons:

1) We always send the exact same size that the customer purchases in our website. Each purchased product comes with an external tag which has a barcode with an SKU product number, which codifies only for the product and size purchased in the order.
For further verification we kindly invite you to contact our customer care at the contacts shown above.

In any case we would like to assure you that we do NOT send under any circumstances a different size compared to what you ordered. We are a truly reliable business operating since more than 10 years and such false allegations do not correspond to the truth and are defamatory.

If the internal label does not have the size indicated, that means that there has been an error in the production chain as internal labels are printed and cut together and it might happen occasionally that the cut is not precise and therefore the size is not visible internally, but this does not automatically mean that the size that we sent is not the one you order.

As previously indicated the size of each product received is indicated in the external tag and barcode: sizes are usually codified with -013 (size S), 014 (size M), -015 (size L), -016 (size XL) or -191 (size 30W), -193 (size 32w), -195 (size 34w), -197 (size 36w), -198 (size 38W), -201 (size 40W).

Since each product has its own fit and measurements in centimeters, it is possible that some products do not fit the same compared to others you bought even if they are purchased in the same size. In each product page in the website we indicate the measurements in centimeters of the size worn by the model and we also have a detailed size guide with instructions on how to choose your size. It is possible in your case that the size you purchased is not appropriate. In that case as solution we offer return for size exchange or refund.

2) We do not deny returns and refunds if clothes are just tried on. Indeed, our return policy indicates that products that have been used over time, washed or altered cannot be returned. If you have just tried on the products, have not used them and the external tag with barcode is still attached to the product, the products can be returned. Moreover, the policy states that if the external tag (the one with the barcode) has been removed by the customer, the product cannot be returned. Indeed, the only reason to remove the external tag is by common sense is if you decide to keep the products and use them. It doesn’t make sense to cut the external tag from the product if you want to return it and don’t want to use it.

3) We noticed that you placed a return request on our website, where you indicated that you would like to return 5 products out of 15 purchased.
As soon as you placed the return request in our website, you received instructions on how to ship the products back.
Unfortunately we are assuming that the reason for leaving this negative review is the fact that we do not offer free return labels, which however is clearly indicated on our Return policy on our website. We advise reading our return policy before placing orders to avoid inconveniences and unexpected costs.

We are sorry that this review tool has been used in this case with defamatory intentions on our behalf and that you did not contact us requesting explanations or instructions instead. Our Customer care team is always available for clarifications.

Nohow Team

Reply from Nohow

Feb 9, 2026

Hi Alex,



The refund has been now issued to your PayPal account. Regarding the claim that the refund is partial, as clearly indicated in our return and refund policies available on our website returns are at customer's charge, we do not provide free return labels and we do not provide refunds for return shipping costs.

We also do not refund original shipping costs always according to our refund policy as we paid the carrier to deliver to you the product, therefore that is a paid service. 


 Regarding the timing of the refund, as thoroughly explained by email, since you opened a dispute with PayPal for no reason for this order without waiting for our refund within the 10 business days following the delivery of your return package to our warehouse according to our policy, it was not possible for us to issue the refund as the dispute was open. Indeed the refund system does not allow us to issue refunds until the dispute is closed to avoid refunds to be issued twice.

Please kindly note that we would have refunded you immediately if you had contacted us immediately after the dispute was resolved. Unfortunately this was a technical issue of the system, we always were in good faith and we would like to ensure that we are not a "scam" company as you defined us in trustpilot. 

Please also kindly note that if you would not have opened the PayPal dispute in the first place the refund for the returned product would have been issued in 10 business days after receiving the return according to our policy timeframe and all of this would never have occurred.

We are genuinely sorry for the inconvenience, however we would like to point out that we are a trusted company which operates since more that 10 years and we never had the intention to deceive you or deny the refund you were entitled to.

Kind regards
Nohow Team

Reply from Nohow

Jan 14, 2026

Dear Eliran,

Thank you so much for taking the time to share your experience and for your kind words. We’re truly happy to hear that our customer support team was able to assist you promptly and that you appreciated how the situation was handled.

Quality and customer satisfaction are extremely important to us, so it means a lot to know that you’re impressed not only with our service but also with the fabrics, design, and overall quality of our products.

Your feedback motivates us to keep improving and to always stand behind what we create. Thank you for your trust and recommendation — we hope to welcome you back again soon!

Kind regards,
Nohow Team

Reply from Nohow

Updated Jan 14, 2026

Dear Tim,

Thank you for your thoughtful review and for giving us a chance. We’re glad to hear that the Boone double breasted coat fits perfectly and that you’re happy with the quality and delivery.

We truly appreciate you taking the time to share your perspective, especially regarding our policies. Transparency is very important to us, and we always aim to clearly communicate all details on our website.

Thank you for your recommendation and support — it means a lot to our team. We hope you enjoy your coat and look forward to welcoming you back in the future!

Kind regards,
Nohow Team

Reply from Nohow

Nov 5, 2025

Dear Ama,

we are genuinely sorry to read your review. Since you did not provide any information such as order number or any other reference to identify your experience and purchase, we further information requested to you through Trustpilot.

Please kindly note that our products are made with high quality fabrics, moreover each product page shows pictures of the products and its details, the exact fabric composition and a comprehensive product description as we strongly believe that transparency is key to an optimal customer experience.

However, as in every production process and given the high quantity of pieces which are produced, a few faulty items might occur, we remind you that our Customer Care Team is at your disposal by email at support@nohowstyle.com for any inquiry and clarification.

Kind regards,
Nohow Team

Reply from Nohow

Oct 27, 2025

Hi Ash,

Thank you for taking the time to share your review about our products and services, this is much appreciated!
We are glad that the items purchased meet your expectations in terms of style and quality and that the level of Customer Service offered has been excellent as Customer satisfaction is our main priority.
We strive every day to provide the best experience possible to our customers as well to improve our products and services.

Wishing you a nice day ahead, we remain at your complete disposal

Kind Regards,
Nohow Team

Reply from Nohow

Oct 22, 2025

Dear Customer,

we are genuinely sorry to read this review for several reasons.

First of all, the shipping fees are clearly displayed in the website at checkout and once they are displayed the customer can decide if continue with the purchase or not, it is not an hidden fee at all and it is not applied without customer's knowledge or consent. Therefore, you deliberately and consciously chose to proceed with the purchase being fully aware of the shipping fees amount.
Moreover, the shipping cost of 28 euro is for Express premium shipping from Italy to USA with DHL which offers fastest shipping and high-quality shipping services.

Regarding the additional 35 dollars, those are not related to shipping fees at all but they are duty fees taxes as indicated in the DHL email you received, as the USA government as in Trump administration introduced duty taxes that have to be paid by US citizens in order to import the products in your country.
We are not responsible for the application of import taxes as they are entirely regulated by Customs Offices in your country.
In our website it is clearly indicated that duty fees are at customer’s charge.

The website also clearly states that returns are at customer’s charge as unfortunately we cannot provide free return labels. However, if you had contacting our Customer Care team regarding the return, we would have been able to offer you a paid pick up service with DHL which could come at a lower cost compared to your chosen carrier. Indeed, we value our Customer experience and we do everything we can to make it as easy and pleasant as possible.

In any case, we have requested information to you through Trustpilot to identify your purchase as no order number or further details have been provided on your side.

Kind regards,
Nohow Team

Reply from Nohow

Oct 17, 2025

Hi Hamed,

Thank you for taking the time to share your review about our products and services, this is much appreciated.
We are glad that the items purchased meet your expectations in terms of style and quality and that the level of Customer Service offered has been excellent as Customer satisfaction is our main priority.
We strive every day to provide the best experience possible to our customers as well to improve our products and services.

Wishing you a nice day ahead, we remain at your complete disposal

Kind Regards,
Nohow Team

Reply from Nohow

Updated Sep 22, 2025

Dear Eliseo,

First of all we would like to thank you for spending time in reviewing our products and services so carefully.

We are genuinely glad that the products purchased for your event and the shipping service offered truly matched your expectations as customers satisfaction is our main priority.

We always thrive to provide our customers with the best quality and customer experience possible.
Hoping to see you again soon on our website, we remain at your disposal for any other inquiry.

Warm regards,
Nohow Team

Reply from Nohow

Aug 13, 2025

Dear Selma,

Thank you for your kind words. We are delighted that your experience with us has been positive.
Our goal is to make our customers happy with our products and services.

We hope to hear from you again soon and remain at your complete disposal for any other needs you may have.

Wishing you a pleasant day,
The NOHOW Team

Reply from Nohow

Jun 6, 2025

Dear Muki,

we are happy to know that your experience with our brand, products and services has met your expectations as customer’s satisfaction is genuinely our main priority.

We would like to thank you for spending time to share your experience with us and we remain at your disposal for any other inquiry.

Wish you a nice day ahead!

Kid regards,
Nohow Team

Reply from Nohow

May 7, 2025

Hi Geza,

Thank you for your review, we are genuinely happy that our products meet your expectations especially in terms of quality and style.

Moreover, we are glad that you are satisfied with our shipping times, we choose our shipping partners very carefully in order to provide the best service and times.

Meeting our customer’s expectations in all customer experience phases is our main priority and we never stop improving ourselves everyday to offer you the best brad experience possible.

We remain at your full disposal for any other inquiry.

Kind regards,
The Nohow Team

Reply from Nohow

Feb 24, 2025

Dear Nikos,

We are extremely astonished in reading your review, first of all because you are claiming something which is clearly indicated on the RETURN POLICY that you specifically accepted while registering your request.

Additionally, we actually don't understand to which service you are referring to, since we don't have any emails from your part.

Considering that you only leave 1-star review as we noticed from your profile, we assume that you are not willing to leave good reviews when you're happy, on the contrary, and this is very convenient.

For the future, we suggest you to read carefully the terms and conditions of any company you will decide to buy from, in order to avoid disappointment and in order to prevent companies from receiving such unfair reviews.

We wish you all the best.

The NOHOW Team