NO FACE SKINCARE Reviews 32

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Bought a Clarifier exfoliator a while back and haven’t changed it since. It does what it says, but there was an issue with the sample for free that I received. The small sample was pretty empty ( for... See more

Rated 5 out of 5 stars

I’ve been buying from No Face for quite a few years and I stick to a few products that I’ve been recommended to. The products are definitely top of the range, especially the Niacinamax, perhaps the be... See more

Rated 1 out of 5 stars

Delivery late and some order items missing! Yet I paid package insurance for items. Package service is appalling just brown box with butcher paper, I get we are all struggling with pr... See more

Company replied

Rated 1 out of 5 stars

This company included a chemical that I believe is toxic in their Clarifier without listing this on their website. The ingredient in question is Methyl perfluoroisobutyl ether. Now they... See more

Company details

  1. Cosmetics Industry

Written by the company

NO FACE Advanced Skincare is an innovative cosmetic technology brand with extensive research and patented molecular science, providing advanced inclusive skincare solutions to all people for all genders, skin colours and backgrounds. NO FACE active brands include ACTIVITA Active Skin Vitamins, H4O Facial Wash Solutions, Dermatology Science Formula, Clarifier Skin Clarifying Solutions, FacePal Facial Cleansing Pads and more. NO FACE skin products target advanced skin concerns such as pigmentation, hyperpigmentation, breakouts, enlarged pores, signs of aging, wrinkles and fine lines. NO FACE advanced bio beauty research focuses on environmental damages from the UV, humidity and other factors for natural and scientific skincare.


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3.7

Average

TrustScore 3.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Bought a Clarifier exfoliator a while…

Bought a Clarifier exfoliator a while back and haven’t changed it since. It does what it says, but there was an issue with the sample for free that I received. The small sample was pretty empty ( for a free sample mini size no complaint). I was told that it was due to the enzymes which makes sense, that it gradually dries up in the sample small bottle, but no issue happened to the regular size I bought. Their customer service is always very helpful and provided guidance. Dispatch was fast.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been buying from No Face for quite…

I’ve been buying from No Face for quite a few years and I stick to a few products that I’ve been recommended to. The products are definitely top of the range, especially the Niacinamax, perhaps the best Niacinamide product out in the market. And also love the new Youthfx, very result based.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience, won't follow consumer law

This company included a chemical that I believe is toxic in their Clarifier without listing this on their website. The ingredient in question is Methyl perfluoroisobutyl ether.

Now they refuse to cover return postage for me to send the item back for a refund. As return postage is more than the value of the product, under consumer law they are obliged to cover the cost of return postage.

They are refusing to do this. Avoid at all costs.

Instead of sorting this out for me, they have sneakily updated their website to say that the ingredient list on their products might change.

I would not put the ingredient in question on my skin and would not have purchased this product if they had included this ingredient on the list on their website.

They had my previous review removed, so again, they would rather spend time doing that then actually care about their customers. Terrible. I have lodged a complaint with NSW trading standards. I should not have to do this.

If they remove this review, I will make a whole website detailing my experience to warn others, which they will not be able to scrub from the internet.

My experience with how they have handled my complaint is worse than the original complaint. Even if the ingredient was not toxic, they still have to refund plus cover return postage under consumer law because they failed to declare this ingredient on their website and people can have allergies.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Clarifier - don't waste your money

Read lots of hype about their exfoliator known as the "Clarifier". According to instructions you only need a small drop and then rub on your face to remove dead skin without any abrasion.

Put a drop on my fingers and spread over my face and then gently massaged as per instructions.

I might as well have been rubbing my face with tap water for all the good it did. I added another couple of drops and still nothing. No Face claimed results are instant and skin feels smooth.

Did my skin feel like a baby's bum? Nope it felt and looked just the same, with a gritty forehead.

Waste of money.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a product which was…

I ordered a product which was supposedly delivered by royal mail 02.05.23.. sent emails regarding non delivery to no face to be told it takes time as its an overseas delivery. Have now been informed they are taking no liability for non delivery and no refund. 3 months after the original email...customer service was abysmal and will not ever order again from there. I am now out of pocket and no product is an actual disgrace...would of gave no stars if i had the choice

2 May 2023
Unprompted review
NO FACE SKINCARE logo

Reply from NO FACE SKINCARE

Hi Debbie, it seems that your package was delivered with proof of delivery. Our dedicated support team have communicated with you regarding the shipping and followed up with your order status. Even though the tracking has shown 'Devlired' with Royal Mail proof of delivery, we still have been standing on your side and filed a claim through Royal Mail. However, as communicated privately with you, Royal Mail has confirmed their delivery and provided the image of proof of delivery, therefore, they refused our claim for you. which were all forwarded to you. We have once again reviewed our communications with you and we have indeed made sure that the shipping was delivered with proof. You may file another claim directly with Royal Mail as well. Sorry that we cannot do more than this as they have provided a proof of delivery.

Rated 1 out of 5 stars

Disgusting Packaging, Delivery late and some order items…

Delivery late and some order items missing!
Yet I paid package insurance for items.

Package service is appalling just brown box with butcher paper,
I get we are all struggling with prices especially since covid, and the impact of the environment but seriously there are ways around these situations.

And they promote and promise good skincare, review on this later.

Apparently NO FACE is an advanced skin care brand with expensive products.
No customer service skills or packaging or any appreciation that we the customers bought from your brand instead of the competition seriously.

Items including in order that I received was a brown box+ butcher paper!

No Thank you card
No discount code.
Items look thrown in the box.

20 June 2023
Unprompted review
NO FACE SKINCARE logo

Reply from NO FACE SKINCARE

Hi Tracy! We have no record of any purchase under your name. We'd like to look into the issues that you mentioned. Could you please respond with your order number as well? We use 100% recyclable branded package material and we do send out digital 'Thank you card' and discount codes. Once you can provide the order details, we will be able to see the details, thank you!

Rated 5 out of 5 stars

Awesome goodness

The packaging is amazing as are the products. I love how everything smells really natural. There is no chemical smell whatsoever and the products fwel really good on the skin. The HD Hiro Exfoliating Micro Clarifier lift off the dead cells workout stripping the skin. The BE Active Conditioning Mask and the Vitamins A, B and C are all part of my daily staple and have been since I got them. I absolutely love this. And the Hydro Active Cleanser melts everyday make up so easily. These products are a dream!!

24 August 2022
Rated 5 out of 5 stars

Minimal but EFFECTIVE

From the get go the packaging is minimal, simple and beautiful. I found that the directions of use weren't on the packaging so after a quick search online i found quick easy steps on how to apply and use the products best.

The clarifier was amazing. It smells great and looks amazing on your bathroom shelf haha! The small beads exfoliate your skin and I was left feeling refreshed and energized after using it.

My Favorite had to be the reversinol. This beautiful little beast got rid of my fine lines and wrinkles on my eye area and forehead. It helped with texture irregularities and left me feeling more confident and i was pleasantly surprised looking in the mirror after just a few uses. This one is a must buy. Smells great aswell and works like a charm!

Niacinamax was a helpful product for hydrating the skin overall i didnt see a massive difference after using but it still went on like a charm and smelt amazing too.

21 July 2022
Rated 5 out of 5 stars

Amazing stuff!

I love love love No Face! I can't recommend the Clarifier exfoliator enough, it's definitely a new staple in my skincare arsenal. Seeing the dead skin come off right before my eyes is so satisfying and my face feels amazing afterwards. Being Australian-made, organic and vegan is a huge bonus. A+ stuff!

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

I got the Be Active Conditioning Masque & High Definition Hydro Exfoliating Micro Clarifier and I'm so impressed! My skin felt SO SMOOTH after using the clarifier and the Masque & my usual moisturisers glide on & absorb so well into my skin. Definitely a winner! Goodbye dead skin, hello glow up.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

An absolute dream for sensitive skin!

I've got quite sensitive skin so it can be hard to find skincare products that don't leave my face red or irritated. Until I found No Face! Not only is my skin looking more hydrated, it feels so soft and smooth as well. I use the Be Active conditioning masque and Activita, but my fave product is the Clarifier - the amount of dead skin that comes off every time I use it is crazy, it does such a good job but is still so gentle. Highly recommend!

20 June 2022
Unprompted review
Rated 5 out of 5 stars

My Skin LOVE IT

I am very careful when it comes down to choosing the right product for my sensitive skin. I got NO FACE set that helps me to exfoliate, clarify, enrich and heal my skin. I use the product before going to bed and love how it feels. My skin looks a lot more healthier since I started to use NO FACE. Highly recommend!

19 June 2022
Rated 5 out of 5 stars

Try to believe it

Amazing! I love NO FACE products. Before starting to use them, I’ve always thought to have a good skin care routine, but my skin was nothing compare to what it looks now. I’m very pleased, thanks again!

19 June 2022
Rated 5 out of 5 stars

Amazing, hydrating skincare!!

The No Face products are phenomenal. As soon as I used the Clarifier Exfoliator, I was in love. It rubs dead skin cells off my face to leave my skin feeling clear, vibrant and fresh. Applying the Activita conditioning masque afterwards creates that beautiful dewy glow! Try No Face for yourself, you won't regret it.

16 June 2022
Unprompted review

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