Nobltravel Reviews 

Always a pleasure to use our Nobl suitcases. They are sturdy and durable when checked in and have survived numerous international flights. Their stylish appearance have had many people ask what kind of luggage we have. Cup holder comes in handy and we can charge our tech too. Customer Service is always great.

If I could leave no stars for this company I would! The first time I travelled with my Nobl Carry on, the lock jammed and the case could not be opened & I was in Amsterdam. I had the lock looked at and it was not repairable. I contacted the company on their chat page & they assured me they would arrange repair in Australia as soon as I returned home. I did not hear from them. I have now contacted them 5 times & have been made all sorts of promises but they have done nothing. These cases are not worth the grand price tag & this company will not honor their lifetime warranty. Beware, don’t buy from them, buy local where you can return the case if faulty

I find the bag to be flimsy! Also, the carry on bag is over sized for most airlines and must be checked at the gate. The I got a “free” AirTag and was then charged for it 10 days later. They have a 100 day guarantee on their bags and when I asked to return it less then a month after I got it, I was told it was past the return date. Very disappointed.

Beautiful suitcase. Worst customer service ever. They know what they’re doing when they throw in a “free location tracker.” 14 days after your packages arrived is also the end of the free trial and then they charge you additional $140. So pretty much none of it’s free like it’s saying. Have tried to call and email, no response.

The easiest way to deal with this company is to file a chargeback and get your money back very easily.
Simple, Clean and fast!
Also when you file a chargeback they get on their knees with you and then really want to help you before that its a nightmare.

Avenel, a very nice, professional, and super helpful customer service representative of NoblTravel resolved my issues with a poorly constructed wheel assemblies on their carry on and checked bags. Avenel was understanding and sympathetic regarding my issues and helped restore my trust in NoblTravel luggage and other travel products. I appreciate Avenel’s honesty and willingness to quickly make things right.

They were very helpful, even though delayed, when they had real people responding. I started working to get my luggage fixed on July 19. In the midst of resolving my issue they switched to AI bot in an app. My issue is a sticking wheel on my check-in bag. I was sent the wrong wheel. It's been 3 weeks and I have not heard back on when I will be getting the correct wheel or if I will be getting the correct wheel. My suggestion is to either get a better bot that has a wider range ability to respond or get more real people to back up the bot when it cannot resolve the issue. Giving a time frame, not "soon", would be extremely helpful.

Our NOBL products vastly outperform other hardcase (polymer, aluminum, etc.) products we have tried. We travel extensively and our NOBL products have not let us down. We’re in our 50s and we know these cases will outlast us.

Excellent service! More reason to love Nobl!!

I bought two of the larger pieces for our recent trip to New Zealand- I wanted sturdy luggage as I know the stress they go through on airlines. Our Nobl suitcases performed beautifully, and came through with hardly a scratch. I love the solidness and stability and recommend them to everyone!

My entire shipment didn’t arrive and Jeremy has been amazing at getting things corrected for me and reshipped. Thank you for the great service Jeremy. He completely turned my experience with this company around .

It’s been a ride! Specially with all the AD spam, but I greatly appreciate the customer service I’ve received throughout this whole process!
Shout out to Jeremy for reaching out to me about my order and helping me, it means a lot <3
I am so grateful to have some luggage of my own finally that I’ll use for a lifetime.

I recently ordered a weekender bag from Nobl. Loved the bag….and then was billed $148 for a subscription for their airtag (which was”free”). I immediately canceled the subscription online…that was the easy part. Trying to get a refund was another story. Apparently there is a tiny box that needs to be checked when you order to decline the free tag. I had a series of disheartening conversations on the live chat option and had accepted that I was at a dead end. Out of the blue I received a text from Jeremy inquiring if I loved my bag …..so I launched into my tale of woe one last time…expecting him to drop the conversation. FIVE STARS FOR JEREMY….he stayed the course and got me a total refund…he restored my faith in humanity! So if you need customer service…ask for Jeremy! PS. I do like the weekender bag.

Very thoughtfully engineered. The lack of a zipper makes Nobl luggage far more secure. The carry-on has a really smart pop-out drink holder and a phone holder for watching videos built into the extendable handle.

My large luggage went through some serious checked luggage abuse that busted two separate wheels on separate occasions. But Nobl replaced the wheels under warranty and the mounted wheel shafts are durable and remained undamaged, making repair easy.

Nobl proactively offered fixing the wheels upon a customer satisfaction inquiry and I didn't even have to hassle with convulated warranty claim filing. There effort to ensure customer satisfaction was impressive.

Spoke to Ruby to confirm order details and she was very helpful

I was very excited to get my Nobl luggage. Delivery was very quick! I love its colors and benefits. But with what I carry, I couldn't get it all in. My computer was too big! The customer service rep was very patient and he explained my options. Just remember that they are trying to help you. Be kind to them and they will be kind to you. I had a great experience. In the end for me I return it.

Have used my new Nobl luggage on three trips this summer. All pieces have performed perfectly.

I had initial challenges and manager Brody took charge to make it right- even giving me his nbr. When i ended up with an extra bag he told me to keep it for any inconvenience I went through. He has more than made up for any shortcomings of the Nobl system. 👍

Love the dark green suitcase I got my daughter who travels a lot. She’s loaned it to a friend briefly and she lives in another city so I can’t take a photo, but she loves it! The various plug-ins for cell phone and laptop are especially wonderful! Definitely recommend. Need to buy myself one now since I also travel a lot!

Absolute disappointment and utterly appalling customer service! I bought this suitcase from you as a gift, and the moment we opened it today, we were shocked to discover that the inside is completely torn and damaged.
We reached out for help, and not only were they completely unwilling to resolve the issue, but even when I simply asked for a shipping label just to exchange it (since it hasn't been used at all and was just opened!), they still refused to do a thing.
They make big promises about warranties and service, but the moment a real issue comes up, they completely wash their hands of you. Shameful behavior—stay away!