I’m disgusted with how I’ve been treated by look fantastic. I had an issue with an order and I’ve been blocked from ordering from them. No context of the reason, nothing explained to me whatsoever. I’... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is awful. I used the live chat feature to see if I could cancel my order, as I mistakenly ordered for 2-5 days shipping and not next day delivery, when I needed the items next day.... See more
Company replied
Their customer service is unbelievably rubbish. My item hasn’t been delivered and I’m communicating constantly with various people over messaging. Each one telling me something different from the last... See more
Company replied
Customer service is shocking, NO REAL PEOPLE, there is no service they take your money then only give you a chat, which is automated, unable to comprehend simple question and turns it around by sayi... See more
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Company details
Information provided by various external sources
Lookfantastic Norge har alt i luksus skjønnhetsprodukter , og er en offisiell forhandler av kjente produkter som: Aveda, Redken, L'Oreal, Decléor, Ole Henriksen og mange flere. Ved å være en verdensomspennende merkevare har Lookfantastic den kompetansen du trenger for å finne nye favoritter.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- no.lookfantastic.com
1.7
Bad
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ordered an expensive gift which was…
Ordered an expensive gift which was guarantee delivery for Christmas. It was delayed several times and I got an update that it was damaged - courier came to my door yesterday with the damaged parcel and said he’d return it so I could get a refund or replacement. The courier has not updated this on tracking apparently and so look fantastic as saying until this is done they can do nothing. I paid for an item in good faith - a gift for someone. I do not have a means to ask the courier to do this. It’s look fantastic’s responsibility to chase this not mine as they have the contract with the courier. I now have no other option but to raise with my bank and seek legal consumer advice. Appalling customer service and unable to speak to a customer service adviser. I would avoid using this company for its poor communication and you will be out of pocket
19 December 2023
Unprompted review
Reply from Lookfantastic
Hi Louise,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Scam
Scam! I got an email telling me that the package had arrived at "the local pick up point" but with no name or address to where this would be (it could be several places in the area). I asked them 4 times where the pick up place is, and their answer was in the end "Norway", wich of course is a Country, not a pick up point. They also refuse to answer if i can get my money back or what happens if it gets sendt back. Stay away.
15 December 2023
Unprompted review
Reply from Lookfantastic
Hello,
I am sorry to hear of this issue regarding your order.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Lack of transparency - Dishonest to customers
The so-called "about page" of this company conveniently omits the crucial detail of shipping products from the UK, leading to an unwelcome surprise of extra fees, tolls, and MVA. This deliberate lack of transparency reeks of dishonesty, portraying the company as anything but forthright. While they may boast about quality products, their deficiency in clear communication and upfront information leaves much to be desired. A truly disappointing experience with a company that falls short on more than just one front.
27 November 2023
Unprompted review
Reply from Lookfantastic
Hello Andres,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Loving this business
Ordered several times from them and always got my products super fast. I am very satisfied with their reliability, thank you!!
25 October 2023
Reply from Lookfantastic
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Stephen
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Jess
Waited over a month for my products
Waited over a month for my products. Paid for tracking, but sent as untracked. Buyers be aware!
12 July 2023
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Claire
Never received my order!!! Stay away!!
I ordered products on the 12.06.2023. Got an email that I should expect the products between 20.06.2023 to 04.07.2023. As of 11.07.2023, I still haven’t gotten the products. Don’t buy from them!!!
12 June 2023
Unprompted review
Reply from Lookfantastic
Hello Racheal,
Thank you for leaving your review.
I am sorry to hear you have not received your order. I have investigated this and sent you a message to your email address.
Please log in to your email account at your convenience to receive my message.
Regards,
Claire
I thought it is a Norwegian site
I thought it is a Norwegian site, but then when I picked up the package, I had to pay 335 Nok which is not clear at time shopping, they supposed to inform the customer
22 June 2023
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I will never buy from here again
I will never buy from here again. my order never arrived. the worst experience with an online store so far! I am told that I have to return it for a refund, but how can I return something I didn't receive?
6 June 2023
Unprompted review
Reply from Lookfantastic
Hello Denisa,
Thank you for taking the time to leave your review.
I am happy to have spoken with you on the phone this morning and to have resolved this issue.
If you do have any further questions, please contact me via your account.
Kind regards,
Claire
Why so much for delivery
27 May 2023
Reply from Lookfantastic
Hello Joana,
I am sorry to hear of this issue regarding your delivery.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
FOBBED OFF AGAIN
a few months ago i wanted to change my monthly beauty box subscription from 3 months to 12 months and was told to unsubscribe and start again ,this i did only to be told at checkout that you could not send it to me in Australia anymore.i wrote and asked why as i had been buying it for years and was just told it was restricted.since then i have seen Australian youtubers and influencers showing off their look fantastic monthly boxes and i am wondering how they are still receiving them when they are supposedly restricted.wrote and asked again why this is happening and received the same cut and paste answer as before ,which is no answer at all.maddening and disappointing but i did not really expect anything else.
23 May 2023
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Jess
bra service ja
21 May 2023
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
They send items without tracking and…
They send items without tracking and blame the courier company when the parcel is "lost". Who sends without tracking? Brexit issue 🤕
2 May 2023
Unprompted review
Reply from Lookfantastic
Hello Kyrre,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
It was a good experience except that I…
It was a good experience except that I wanted it in English. Thanks
3 May 2023
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I ordered a 6-month beauty box…
I ordered a 6-month beauty box subscription and after not having heard back from them in over a month after I ordered it, and my box was marked as sent at ‘my pages’ I contacted their customer service to see what was going on. I then got informed that the January box was currently out of stock, but that they wouldn’t charge my card until the box had been sent. Then I would also get a confirmation email of the dispatch. I’ve heard nothing, nada, zero and now my card has been charged twice, and I still haven’t received any box. Since it’s now mid March one would assume that maybe the February box would be sent at least, but nope. I’m ditching this company for good after my refund.
17 March 2023
Unprompted review
Reply from Lookfantastic
Hello Frida,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Jess
Ordrenummer: 469407800 requested this…
Ordrenummer: 469407800 I requested this order from you on February 22, and so far my order has not arrived, and despite the tracking that you sent it to, it is not available on all sites. There is no information about the commodity. I want a full clarification unless I return my money, if you are respectful, waiting
26 February 2023
Unprompted review
Reply from Lookfantastic
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
waiting for order more than one week
waiting for order more than one week, order has been paid, received a message that my items wont be sent. How should i get money back!?!?!
22 February 2023
Reply from Lookfantastic
Hello Lina,
I am sorry to hear of this issue regarding the delivery of your order.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
I think they have a lot of nice product…
I think they have a lot of nice product and I'm M very glad with all those things and I'm happy there's so the result
15 February 2023
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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