When you book a vwpolo or similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was very good, but the booked car unfortunately wasn't available (as far as I know, it had an accident). We could choose a very new higher level car (but with less space) for the same pr... See more
Company replied
Nice car, helpful staff on vehicle pickup and return. Still waiting for my $200 euro deposit payment to be refunded and it is now 3 weeks since car was returned to your rental facility in Mallorca n... See more
Company replied
My experience was ok. I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that... See more
Company replied
Company details
Written by the company
En NIZACARS trabajamos cada día con el firme propósito de ofrecer un servicio de alquiler de vehículos que destaque por su calidad, profesionalidad y total transparencia. Nuestro compromiso con la excelencia se refleja en una gestión eficiente y en una atención cercana, ágil y resolutiva, que nos permite anticiparnos a las necesidades de quienes confían en nosotros. Queremos que cada trayecto sea mucho más que un simple desplazamiento: que se convierta en una experiencia cómoda, segura y satisfactoria. Por eso, contamos con una moderna flota que se adapta a todo tipo de situaciones, desde viajes de negocios hasta escapadas de fin de semana o vacaciones en familia. Además, ofrecemos distintas modalidades de cobertura, pensadas para ajustarse a cada tipo de conductor y proporcionar tranquilidad durante todo el periodo de alquiler. Nuestros servicios permiten una movilidad flexible, tanto en territorio nacional como internacional, adaptándose a los planes de cada cliente. En NIZACARS vamos más allá de la entrega de llaves: queremos acompañarle en cada etapa del viaje, asegurándonos de que reciba un servicio impecable y personalizado. Gracias por confiar en nosotros. Seguiremos trabajando para estar a la altura y demostrar que su satisfacción es, y seguirá siendo, nuestra mayor prioridad. 🚗✨.
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- Customer@nizacars.com
- nizacars.com
3.6
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEWARE OF NIZACARS
I recently booked a car through the Ryanair app to visit my mother in Spain. Flight landed on schedule and sat on the courtesy bus without problems.
Upon arrival at Nizacars I was sat in front of a person whom I cannot describe really. He did not look at my booking on my Ryanair app firstly, but asked for my passport, drivers licence, credit card, which I thought was a bit odd. When he then started to run through insurance numbers. And I told him I had insurance he accused me of being rude, told me I would not get a car here and to leave. When I asked him what I had done, he accused me of calling him an idiot.
His colleagues although feeling uncomfortable stood by him. I left as being alone felt uncomfortable. After walking around the neighbourhood and realising I was not close to the airport, I returned and insisted they call the police, as they refused to return me to the airport. I sat down and refused to leave. The member of staff did not wear a name badge, refused to give me his name. After waiting for an hour , the police did not show up, I managed to take a picture of the offensive person before being chased away and walked on the motorway fearing for my safety in encroaching darkness with no predestrian highway back to the airport and arranged another car through a service at the airport with no problem. I have never felt so vulnerable being alone in a foreign country. Beware of using rentals outside the airport. You are at they're whim. He had had a bad day at the office. Took it out on me. A guy with no prospects with a pencil penis, I was uncomfortable and felt for my own security.
12 May 2026
Unprompted review
Reply from Niza Cars
Good morning,
Thank you for sharing your experience. We are truly sorry to read about the situation you describe and the discomfort caused during your visit to our office.
We would like the opportunity to review what happened in detail and investigate your case internally. To do so, please send your booking or contract number to customer@nizacars.com.
We look forward to hearing from you so we can assist you further.
Kind regards,
Customer Service
NizaCars
Fast Pick up
Fast Pick up. Professional and efficient. Good location, easy access. Car clean and good condition. Price Performance good.
10 May 2026
Reply from Niza Cars
Good morning,
Thank you for your comment.
We are delighted to know that you were satisfied with the fast service, the professional assistance, the convenient location, and the condition of the car.
We appreciate your trust and hope to see you again very soon.
Kind regards,
Customer Service
NizaCars
ridiculous rules about deposit
ridiculous rules about deposit - deposit of almost 4k EUR or buy extra insurance (price was higher than total price of rent), you cannot use debet card, you cannot use, electronic card, if you dont have enough limit on your card, you just need to buy insurance. car was ok, but that was only good thing - I would never use niza again
7 May 2026
Reply from Niza Cars
Dear Customer,
Thank you for sharing your feedback. We are sorry that our deposit and insurance conditions did not meet your expectations and that the process felt excessive or unclear.
We always aim to apply the deposit within the limits allowed by the booking and to explain the available options in a transparent way.
We appreciate your opinion and remain at your disposal for any further clarification.
Kind regards,
Customer Service
NizaCars
I rented a car from Niza Cars for 6…
I rented a car from Niza Cars for 6 days. They have a policy stating that if you are more than 3 hours late to pick up your car, you are forced to upgrade to a more expensive vehicle.
We were delayed, but we called them half an hour before the 3-hour limit and explained that we were already at the airport, waiting for transportation to their office. The staff told us over the phone that it was okay and instructed us to take the shuttle bus to their location. We arrived to their location 3,5 hours after pick up time
Despite this, when we arrived they still tried to charge us an extra €200 for a forced upgrade — even though the original rental only cost around €65. They completely ignored what we had been told during the phone call and refused to take responsibility.
Terrible customer service and a very dishonest way of treating customers. I would strongly recommend avoiding this company.
13 May 2026
Reply from Niza Cars
Dear Customer,
We sincerely regret that your experience with NizaCars did not meet your expectations. We appreciate you sharing your feedback and will carefully review your case to assess the procedure followed and improve how we manage these situations in the future.
We remain at your disposal for any further clarification you may need.
Kind regards,
Customer Service
NizaCars
I am super unhappy with service
I am super unhappy with service, when gave back car they charged me almost 300 eur for 3 cm scratch which was under the bumper which was even impossible to see and blaimed me that I didnt take picture with this scratch before. Had pictures with car and some visable damages but this was impossible to see, and was not ready to discuss just charged
28 April 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your feedback and for explaining the situation in detail. We are sorry that you feel the charge for the scratch was excessive and that the process was not handled in a transparent or fair way.
We will review your case, including the photos you provided and the reported damage, to better understand what happened and to ensure that such situations are managed more clearly and reasonably in the future.
We remain at your disposal should you wish to send any additional photos or details for our review.
Kind regards,
Customer Service
NizaCars
Lola provided exceptional service
Lola provided exceptional service. Her professional approach to every detail made the experience quite memorable. I highly recommend renting a car from this company.
13 May 2026
Reply from Niza Cars
Good morning,
Thank you for your kind comment.
We are delighted to know that you had a memorable experience and appreciate your recommendation.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you very much for your feedback.
We are glad to know that everything was handled quickly and efficiently and that you had a positive experience with our service.
Kind regards,
Customer Service
NizaCars
The handover was professional with no…
The handover was professional with no pushing for extras, just the questions, and the car is of an excellent quality
9 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for your feedback.
We are delighted to hear that the handover process was professional and straightforward, and that you appreciated the quality of the vehicle.
We truly value your comments and hope to welcome you again soon.
Kind regards,
Customer Service
NizaCar
Missed our connection in Amsterdam for…
We missed our connection in Amsterdam for BCN .
We tried many time to call Niza cars to inform them about our later arrival, but we where not able to get in contact with them ( all the time no one was picking up the phone )
When we arrived at Niza cars our booking was cancelled and they offered the same car for 20 x more than my original booking .
There was no understanding from the staff that this late arrival and not to inform them was beyond our control .
3 May 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are sorry for the inconvenience you experienced regarding your arrival and the handling of your reservation. We understand that last-minute changes can lead to complex situations.
We regret that your experience did not meet your expectations and we take note of what happened in order to continue improving our services and communication with our customers.
Kind regards,
Customer Service
NizaCar
Watch out for scams at Barcelona…
Watch out for scams at Barcelona airport. Car returned in great shape, but later Nizacars charged for damages without proof or receipts.
15 April 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your feedback.
We are glad to hear that the vehicle was returned in great condition. Regarding your comment about additional charges, all claims are processed based on the vehicle inspection carried out at the time of return and in accordance with the rental agreement conditions.
If you require further clarification, we kindly invite you to contact our customer service team so we can review your case in detail.
Kind regards,
Customer Service
NizaCar
I got a new car (SUV) in fantastic…
I got a new car (SUV) in fantastic condition. Nizacar have professional staff and efficient service. I recommend them!
6 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your SUV in fantastic condition and that you appreciated the professionalism of our staff and the efficiency of our service.
We truly value your recommendation and look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCar
Overcharging and taking advantage of and unfortunate situation.…
Charging for a 300€ damage the amount of 750€ It is very close to extorsión.
I Will nevera renta fron you again. In top you hace an indirect liability for the cause of the damage. You should stop to put such visible stickers on the Cars, this Is attracting the thieves.
12 May 2026
Reply from Niza Cars
Good morning,
We sincerely apologize for the inconvenience you experienced and for the lack of communication and follow-up regarding the shuttle bus. We are sorry that you had to wait so long without receiving any information or support, as this does not reflect the level of service we aim to provide.
We will review your case and share your feedback with our local team to help prevent similar situations in the future.
Kind regards,
Customer Service
NizaCars
Excellent customer service .great…
Excellent customer service .great pricy. Reliable shuttle to the airport, no hidden fees
8 May 2026
Reply from Niza Cars
Good afternoon,
Thank you very much for your feedback. We are pleased to hear that the customer service, pricing and shuttle service met your expectations.
We also appreciate your comments regarding the transparency of our rental conditions.
We hope to welcome you again in the future.
Best regards,
Customer Service
NIZACARS
Extremely high senior fee
Extremely high senior fee. Your representative blamed Autoeurope for the fee. Very disappointing.
7 May 2026
Reply from Niza Cars
Good afternoon,
We are sorry to read the impression reflected in your comment.
Regarding your remarks, certain supplements, such as those related to the driver's age, form part of the rental conditions and are detailed in the booking information and documentation.
Kind Regards
Customer Service
NizaCars
I have used Niza cars yearly for 10…
I have used Niza cars yearly for 10 years. Always been satisfied.
11 May 2026
Reply from Niza Cars
Good afternoon,
It is especially rewarding to have earned your trust over so many years. Knowing that you have consistently been satisfied with our service is a great motivation for the whole team.
Thank you for your loyalty, and we look forward to assisting you again on your future trips.
Best regards,
Customer Service
NIZACARS
Charged for an upgraded car i rejected…
Charged for an upgraded car i rejected as an offer, just to be charged later against my credit card after I had returned home...Fraud, never again using this underhanded company...
9 April 2026
Reply from Niza Cars
Good afternoon,
Thank you for taking the time to share your review.
We would like to inform you that our Customer Service team has already replied to you regarding this matter via the email address associated with your rental agreement.
Should you require any further clarification or additional assistance, please do not hesitate to contact us. We remain at your disposal.
Kind regards,
Customer Service
NizaCars
Worst experience ever
5 May 2026
Reply from Niza Cars
Good afternoon,
We are sorry that we do not fully understand the assessment reflected in your short comment.
According to our records, up to 4 different vehicles were offered during the collection process in order to find an option that suited your preferences, and a Kia Niro, from a higher category than originally booked, was finally provided at no additional cost.
Furthermore, we have no record of any further incident related to the vehicle during the rental period, and we therefore hope you enjoyed it during your stay.
Kind regards,
Customer Service
NizaCars
Great price and great service!
It was a very easy and pleasant process to hire, collect, and return the car.
The staff were polite, informative, and knowledgeable.
I would use this company again and would be happy to recommend them.
19 February 2026
Reply from Niza Cars
Good afternoon,
It is great to hear that the whole process, from pick-up to return, was easy and pleasant. We also appreciate your kind words regarding the professionalism and helpfulness of our team.
Thank you for your recommendation, and we hope to welcome you again in the future.
Best regards,
Customer Service
NIZACARS
As always before, very friendly and correct assistance, good prices
Very satisfied in all matters
11 May 2026
Reply from Niza Cars
Good morning,
Thank you for your kind review.
We are very pleased to hear that you had a positive experience and that our team met your expectations in terms of service and value.
We hope to see you again soon.
Kind regards,
Customer Service
NizaCars
Good car
Good car! Everything simple and correct. Especially I must say that mrs Blanca at reception was very kind and helpfull. She was great!
7 May 2026
Reply from Niza Cars
Good morning,
We are pleased to know that you were satisfied with the vehicle and that everything went smoothly and correctly during your experience. We are especially glad to hear that you received kind and helpful assistance from our team.
We appreciate your comment and look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.