Tried to cancel an order within 20 minutes of ordering and couldn’t. No one responds. Fraudulent company. Do not buy from them. Having to file a dispute with my credit card now.
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The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be. On the down side delivery was very slow & I was beginning... See more
I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie. Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous... See more
Placed on order in late September, 30th September told there had been a delay but now order was In transit . 8th October told courier had lost order and replacement would be dispatched immediate... See more
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Excellent quality products at a good…
Excellent quality products at a good price. Delivery took longer than I thought but Nivarra were very good at updating me. I base my experience on how well a company responds to my questions and this company we’re excellent
I ordered a Gilet from Nirvana
I ordered a Gilet from Nirvana. Ordering was easy and straight forward and I received an email straight away confirming my order. The item arrived 15 days later. Maybe a bit too long delivery time but the item was easy to track and I could see the progress. I ordered a LARGE but received a size 2XL. However, there was a card explaining that following feedback from customers, a 2XL is the same size as a Large...so it all worked out fine. The Gilet is great...loads of pockets and well made. Im using it to travel across Europe so cant wait to get out and going. Great service from Nivara.
Not interested in correcting mistakes.
Slow delivery.Sent an incorrect item. Took ages to respond to each of my emails. Then claimed that they had sent the correct item. I will never use this company again and feel that facebook should vet their advertisers more carefully.
Awful quality & No refunds & No UK address
Awful quality. Is not from London, even though the location says London on their website. They want you to return to items to China at you expense.
It really is awful quality. DO NOT USE them
Sunglasses/customer service
I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie.
Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous manner. An honest response, no excuses, no waffle which in my experience is a rare thing today. Sophie has been very informative with regards to my order which I can say I received all in good order. So impressed I am placing another order (thanks to Sophie's customer care) the sunglasses are a perfect, comfortable fit. A very happy customer.
Advertise as being UK based
Advertise as being UK based, but order comes from China! Took 4 weeks to arrive very poor quality!
AVOID Their sizes are completely haywire
Their sizes are completely haywire. The gilet I ordered was much too small, they had sent one supposedly 2 sizes larger.
They responded quite quickly with a standard reply and that is unhelpful as they expect me to pay for the return of a faulty item.
Since then it has just been the same set replies
Happy with customer support
I bought two pairs of sunglasses and unfortunately one pair had a defect in the lens so I contacted Nivara. They were very accommodating and agreed to send me a replacement pair which arrived in good time.
VERY DISAPPOINTED
Ordered 4 shirts all the same size.
When I put the M (44 chest) I couldn’t even get my forearm in the shirt!
It is like a kids size and would fit a 10 year old boy (just!).
Took 3 weeks to be delivered and then to have this issue is very frustrating and disappointing.
Emailed them, as yet no response.
MAKE YOUR OWN MIND UP! 🙄
Definitely not a UK-based company
Definitely not a UK-based company. Long delivery lead time with lots of updates on delivery progress but that never seems to get any nearer.
At best a foreign company shipping probably sub-standard products but more likely just a scam
No delivery in the time scales they…
No delivery in the time scales they suggested no reply to emails .Defo avoid they are a Chinese company giving the impression they are uk based.
This is a scam! Told package would arrive 5th to 11th June nothing arrived. Gave me tracking details on 28th may just stringing me along!! But got their money quickly enough!!!!
This is a scam!
Buyer beware
Buyer beware
Pretty much a scam
Appears to be drop shipping
Poor service
Bad product and pretends to be within one country but actually in another.
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