Nisa Retail Limited Reviews 

NISA store High Ash drive leeds17..The girl at the post office counter is so rude! Please teach her about customer service, Please and Thank you is not in her vocabulary

Nisa local in wingerworth north Derbyshire are ripping the elderly people off with there overpriced goods , Yorkshire teabags for 160 are £7.50 ‘ Nescafé gold blend £11.05 .150g . And this shop has post office in but they refuse to take any notes if they are Scottish this shop is owned by Sandeep Singh SOHAL, it seems to me not taking Scottish money in the post office is a bit discriminatory, I hope I see him in the shop I will tell him straight what I think of his kind

Most staff seem to be either rude of just miserable overpriced items deliberately aimed at people who are either desperate to buy or can't get to a supermarket

Just had a really disappointing experience in Nisa. Please note I’m an east asian woman.

Whilst shopping in there I nearly bump into a caucasian woman also shopping. I apologise & move out of her way. Her boyfriend (also yt) starts putting on an asian voice & spouting racist stereotypes to make her laugh. Hearing this upset me a lot, but I was alone & didn’t feel safe confronting him.

What made it worse, was all the Nisa staff giggling along & encouraging his racist behaviour. I would have been fine with them not confronting him either but to validate his behaviour was just such a disheartening thing to witness as a customer.

Happened a few times now . Buy items that meant to be on offer. Body wash was on offer for 90p got charged full price. Then Weetabix meant to be £4.50 for 48. Price still up as offer. Did not realise I been charged. £6.15 as I bought other stuff. They never update prices when offer is no longer . The staff fine that why I give 2 star. Blackpool

Nisa store, hospital field, Arbroath.
9 out of 10 times I've been in,they advertise discounts and the product scans at regular price. No apology given for this. I wonder how many people are being overcharged and not realising!!!! Be careful customers

Ingol Preston charges for cash back and fails to advise you. I challenged them and requested they notify customers before they take their money... they have ignored my request and are still charging without informing... CHECK YOUR CHANGE... I cannot count the amount of times I have found foreign coins in my change and THEY are the ones I got change from... PLEASE DO NOT SPEND YOUR HARD EARNED MONEY in this store

I had a disappointing experience at the Denton branch where I was charged for an accidental breakage and spoken to rudely. Mistakes happen, and a little kindness goes a long way. Nisa need to ensure their franchise stores uphold decent standards — please do better and treat customers with respect.

So my friends went to get food and my friend got kicked out and BANNED FOR APPARENTLY THROWING A SANDWICH
When we were in school

This is our local Nisa, in Dallam. Although the working staff are great, prices are over the top, multipack beers sold at a separate price (pretty sure that’s against rules - what should have been a £10 multipack was being sold £1.50 per beer instead, defeating the purpose of buying in bulk), most of the foods go out of date the next day or even same day without any discount or mention of it, all dated food stocked in the same place and lastly half of the packaging is damaged leading to foods falling out in the carrier bag or floor. It is a shame, I’ve lived here all my life and once upon a time, I couldn’t have reviewed negatively, however it feels that Mike no longer cares about good custom or fair practise. I am also aware that the shop was broken into a while back, I feel this has massively affected Mike and other staff, understandably, however not everyone deserves your ‘wrath’.
I understand you can make a lot more by selling them individually but it is also against the law when it says not to be sold separately. Also there is a fairly big fella in there that to be honest smells quite badly (not just a one off either). If you were hungry before you went in the shop, you no longer are coming out - really plays with your senses.

Be careful with any Nisa in London, I've been in two and both sell deli food after expiry dates, often left on the shelf next day even after I pointed it out... Don't trust them always look for best by date or use by date on every packaging

The nisa local shop at glasgow road clydebank is my local for me to send and collect my evri parcels .and on 17th july2025 i went to collect my parcel as evri showed me picture evidence proof of staff receiving my parcel from evri .i went into shop to collect my parcel it was missing and no staff inside this particular store can explain that to me .and now since its classed as theft iv no choice but to involved police now and iv told staff of this .not happy at all with staff attitude as its not alright to receive customers parcel then tell customer its not here when i have proof of who accepted the parcel within the store from evri

Brilliant Service
First time using nisa high station Falkirk, order delivered within 15mins,driver followed instructions ,will definitely be using their delivery service again. Thanks

Main Street, Garforth. Store exterior is scruffy and dirty, really lets the Main Street down. It’s a real eyesore and needs sorting.

Nisa, Burton Road Carlton Nottingham, absolutely no customers service ,not helpful at all,in fact was surly! Nothing positive to say.
Needs addressing!

Crich in Derbyshire. Staff are downright rude. Items that priced wrong, where offers on the shelves are not matching on the till. No apologies for this. Pretty sure they hope folk don’t realise they are being ripped off.

How to put it right? Train the customer facing staff to understand that without the customer they don’t have a business, to treat customers better and be courteous rather than their current rude, arrogant attitude. Ensure that the Nisa offers are reflected correctly on the till.

Excellent service got home delivery they were brilliant professional and courteous highly recommend this shop

Rude and unpleasant staff member named Vanessa served me this Saturday on burton on Trent local Nisa on Horninglow.So rude and disrespectful when you ask for a help! Being racist to me asking me to go back to end of the q when was my turn after waiting to be served!
Never again going to visit this shop!

Nisa - Southend Victoria Station.

Horrible staff, rude for no reason, kicked me out because I was looking around the shop deciding what to get. Don’t go here, plenty of better shops in the area. When I asked what I did wrong I was told to get out of the shop and wasn’t given a reason. I was only in there for 2 minutes. Only went in to find a small snack as I was hungry and got kicked out for looking around. Please don’t go to this shop.

The Dinas Powys branch of Nisa is just fantastic.
There is a good variety of groceries and the staff are so polite and friendly.