NINZA Trading Reviews 

341
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great overall experience with this company and its advanced trading products. Customers frequently praise the exceptional support team for providing professional, friendly, and prompt assistance with indicators and platform configuration. Traders consistently note the exceptionally high quality, highly intuitive design, seamless automation capabilities, and extensive customizability of all the available trading tools. However, some customers also noted minor initial setup hurdles, account access challenges, or technical glitches that required external professional intervention. Reviewers deeply appreciated that the dedicated, patient, and highly knowledgeable staff promptly resolved these difficulties, providing thorough guidance and remote sessions to ensure smooth daily operation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers find the support... See more

Customer service

Clients share positive opinions on customer service, highlighting top-notch support agents who go above and... See more

User experience

Consumers find user experience to be positive, highlighting that the support team provides exceptional... See more

Service

People report positive experiences with service, expressing great satisfaction with the dedicated support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just got the Impulse Wave Radar, and Wow. Mostly impressed with the market meter. Lets you know when the market is turning or strengthening before the bars react. Very powerful. A small footnote, and... See more

Rated 5 out of 5 stars

I am kind of OK with software, but Celia reduces my time spent getting set up by about 500%. She is super efficient and has aspects of the ninZa products implemented that I would probably never unde... See more

Rated 5 out of 5 stars

I had a 'great' problem signing in and downloading my purchase; but with Hannah's expert communication (even though we did not have sound) - she allowed me ample time to type and ask any question. 'My... See more

Rated 5 out of 5 stars

Ninza.co has incredible indicators and I wish I had found out about them much earlier. Hard to choose from sometimes, because they have so many good ones. I use Solar Wave, Infinity Algo Engine, Sonar... See more


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

ninZa.co provides the world with 150+ pro-grade NinjaTrader indicators, used and loved by 30,000+ traders worldwide!


Contact info

5.0

Excellent

TrustScore 5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(341)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hannah was awesome

Hannah was awesome. She spent a lot of time tweaking my system. I would not have been able to do it myself and I did not expect the help. I was overwhelmed with gratitude for her hard work. Fantastic person.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Yes! Keep 'em coming!

Another great experience with Little Hannah! OMNI is fantastic! Its usefulness has no bounds and is undeniably effective! I have this and Quantum Vol-Delta on every chart! Great additions!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Hannah was exceptional

Hannah was exceptional. Super fast response and solution. Very polite and eager to help with any issue and purchasing process. Thank you very much Hannah!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Dear Grace,

Dear Grace,

I trust this email finds you well.

I received your recent communication regarding the ninZa.co indicators and wanted to express my sincere appreciation for your proactive outreach and the valuable support you've offered. It is truly commendable that ninZa.co provides such dedicated assistance to help users optimize their trading solutions, be it through fine-tuning setups, exploring synergistic combinations, or presenting upgrade opportunities.

Presently, I am quite pleased with the current performance and configuration of my indicators. They are operating effectively within my established trading framework, and I am satisfied with the results they are delivering. Consequently, I do not find myself in immediate need of adjustments to my settings, suggestions for combining various tools, or inquiries regarding potential upgrades at this moment.

Your commitment to client satisfaction and your team's readiness to assist are greatly valued. It's reassuring to be part of a community that prioritizes user success.

Thank you again for checking in. I extend my best wishes to you and the entire ninZa.co team.

Sincerely,

Noah Dupuis

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Flora's Amazing and professional Service


Hi Flora,
I am extremely impressed of your support and service you extended to me during my indicators purchasing process. You were so patient and followed with me at every step to get me good service. Keep up your good work!
Best!
Vedvyas Rao

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Ninza.co has excellent customer Service

Ninza.co has excellent customer service. They are very helpful and go above and beyond. In my 30+ years of dealing with all kinds of companies, Ninza.co has the best customer service I have ever experienced.

I have been dealing with them for maybe 3 years or so now and I am continually impressed. I usually deal with Grace or Cute Flora. Both are fantastic. In my recent purchase Cute Flora went above and beyond for what she did for me, and it was greatly appreciated.

Samuel

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Flora from Ninza.co has really made a difference

I’ve bought and used indicators from many different companies over the past 5 years - Ninza.co is the best so far (by far) - I’ve bought and used around a dozen so far and I really like how they’re built (I use them inside of their semi-automated Captain Optimus Strong auto-trade management tool).

Moreover, the assistance provided by Flora in getting them setup has been above and beyond any support I’ve ever received from a company that creates trading indicators and systems. Flora has even remoted-in to my Trading PC / VPS more than once to assist in getting them setup quickly.

The settings she recently helped me with (which is the main reason I wanted to write this) have really resulted in some great trades.

I’m not aware of any other indicator / trade system creators out there going to this level of service - Flora is great at it, and fun to work with too.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

One word...Hannah!

One word...Hannah! Man, I took the longest time to decide and she was very generous, patient, and encouraging. I did some research on Ninza.co and found they are a reputable company with strong recommendations. But what really sold me was the friendliness of their salespeople like Hannah who helped me place an order tonight. Kudos to her leadership and to her for making my experience not only painless but pleasurable. I look forward to working with and prospering with them in the future. I can't wait to start profiting from using their tools. Thank you Hannah so much for getting me started!!!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Grace was AWESOME! taking care of me.

I'm totally impressed with the following about ninZa.co service from all of the girls, but Grace is my favorite. Product knowledge and support. Great pricing. Always there to offer advice and get everything setup. Looking forward to using the new software. I'll comeback and write a review.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Does not work as advertised

The Cumulative delta Indicator that I purchased a few weeks ago is a joke. While using it trading, there is no clear indication what the delta is showing. It's has colors which don't make any sense about any delta trend or changes of direction. Don't waste your money like I did on this garbage indicator I should get a full refund of $158 for false advertising, wasting my time and money. DO NOT BUY!

Unless they make this product right with me, this will be my first and last purchase from ninZa.co

5 September 2025
Unprompted review
Rated 5 out of 5 stars

A Positive Experience

The ninza company develops quality indicators at a fair price. The indicators really do increase my odds of making money day trading. Also I like how honest
Kim was and she also came onto my computer at no extra cost and set up the auto trader. The company is headed in the right direction because they have good indicators, and polite helpful employees like Kim

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Ninza.Co is one of the very best companies

My experience with Ninza has been absolutely amazing
Not only are their products some of the very best, what really sets them apart is their support staff
Grace (who helped set things up for me) was absolutely world class
She was patient, kind, very well informed and lightning fast
I cant speak highly enough about her
I am very grateful

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from Kimmie at ninza.co

From the moment I reached out, Kimmie showed a level of kindness, professionalism, and dedication that truly impressed me. She went above and beyond creating a custom package tailored to my needs, guiding me through both the purchase and installation processes, and handling every detail with expert care. Her support made everything feel incredibly smooth and effortless.

Even as a highly demanding customer who has requested multiple exchanges, I was met with nothing but patience, honesty, and fairness. Thanks to ninza.co’s excellent exchange policy and more importantly, Kimmie’s unwavering support and commitment I always felt valued.

What sets Kimmie apart is her genuine care. Every interaction felt like speaking with a trusted friend who sincerely wanted to help. I'm deeply grateful for her exceptional service and ongoing support.

Thank you, Kimmie—you really are the best!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Products and Customer Service

My husband bought a couple of indicators from Ninza. He got help from Grace, who helped him set it all up as he is NOT “Computer Savvy” only to lose it all that night after he closed everything. Poor Grace had to redo everything again and spend another 2 hours reconfiguring and was more than happy to do it. He always says if you want great service “Ask for Grace, he gives her a 10 star review”. He keeps praising Grace so much it’s making me jealous!! In saying that, Ninza’s customer service is exceptional. I would highly recommend them to everyone.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Received 5-Star Customer Service from NinZa.co

This was my second purchase from NinZa.co for their products are always top-notch. On my purchase today I also learned how their customer support is even more top-notch. The assistance that I received from Little Hannah W., was nothing less than exemplary and truly professional in every aspect. Little Hannah took it upon herself to stay late to remotely help with configuration issues. Her above and beyond 5-star service commitment has made me a lifetime customer and allowed me to highly recommend NinZa.co to others.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Flora has been kind enough to guide me…

Flora has been kind enough to guide me through all the steps and went above and beyond for me, even after the transaction was made for the indicators. She was patient and did everything in her power to help me get the support I needed. I recommend her as a trustworthy agent of NinzaCo. She's an excellent customer service rep!!! 6 starts out of 5 :-) Thanks Flora.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Help required with an indicator after reinstalling NT8

I spoke with Hannah and once again she was wonderful.

She resolved my issue promptly and efficiently and is always a pleasure to speak with (I have requested her assistance previously).

Hannah is a credit to Ninza.co and always goes over and above to assist whenever I need help.

18 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look