The ninlay Casino IS one of my Favorit Casino groups , because of the Bonus crab abd Cash crab! The payment Methods are nice Like Credit card or Instant Banking! What Not so good ISy that i Must Mini... See more
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Good casino with very good compatibility with phone and one of the greatest live supports...Especially Stacy assisted me very good with one hard problem I had
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Hello the Ninlay casino is top to Play your Favorite Games and fast Support Services Easy to search and doo things.
Company replied
Bad casino, says maximum 72 hours for withdrawal, and still not processed.. dont wast your time on this casino when there are plenty of good ones out there
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Written by the company
Enjoy a rounded Casino and Sportsbook experience with Ninlay! The incredible offers and bonuses are just a few of the reasons players flock to Ninlay. Players can also experiment with games they would be too timid to try in front of others at the casino and find odds too competitive for other sportsbooks to offer. There is no better way to start your betting journey than with a betting offer from Ninlay. Ninlay loves giving reasons to play some of the best games you can find anywhere at an online casino. VIPs also get great reasons to keep returning and betting on their favorite games with us. The best way to play at Ninlay is with a betting offer or a bonus. From your first qualifying deposit to every time you return, you will find attractive bonuses, offers, and exclusive game invites to make your gaming time with us more pleasurable. Claim a bonus when you start, Claim Free Spins, Bonus Money, Free Bets, or a chance at controlling the Bonus Crab. VIP status is more than a boast. A VIP ranking means you are serious about betting and want to get the most from your sportsbook or casino. The higher the VIP ranking, the bigger the benefits you can claim. All VIPs can access exclusive VIP tables, high weekly withdrawal allowances, and table limits. But top- level VIPs get even higher limits and a private VIP manager. VIP managers help guide VIPs through the casino and sportsbook and onto new opportunities and offer direct help with any issues they may have. You will always feel like a VIP at Ninlay! Registered Ninlay players can expect to receive courteous and professional service - whether playing games, betting, or asking for help. All players can direct their Ninlay-related questions to Support on Live Chat, 24/7. And, if you're registered, you may want to claim a welcome offer or one of many other bonuses to help you settle into the platform. You have options when you bet at Ninlay Online Casino and Sportsbook!
Contact info
3.1
Average
74 reviews
Hasn’t replied to negative reviews
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Bad casino
Bad casino, says maximum 72 hours for withdrawal, and still not processed.. dont wast your time on this casino when there are plenty of good ones out there
21 March 2026
Unprompted review
Ongoing Delays in Providing Transaction and Game Activity Report
It has been several months and they have still been unable to provide a report of my transactions and gaming activity. They keep delaying the delivery over and over again — this casino clearly does not care about its players. If anything changes, I will update this review accordingly. However, the delays have been going on for months.
I recommend avoiding this brand, as they may handle withdrawals with the same constant delays.
12 February 2026
Unprompted review
I have been waiting 5 days now for my…
I have been waiting 5 days now for my cash out . And am afraid I might not get it .
I won $40,000 and they let me cash out $750 max.
I get 1 message every 24 hours from support.
I would strongly encourage players to go else where, as getting this cash out has become more stressful than anything .
Not enjoying my experience at all.
23 September 2025
Unprompted review
Amazing experience of gaming
Amazing experience of gaming, lot of promos and very nice. Special mention to Riko, he was so nice with me
29 March 2025
Unprompted review
Reply from Ninlay
Dear Mirian Arribas Moreno,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve had such an amazing gaming experience with us. It’s always our goal to provide exciting promotions and a platform where players can truly enjoy themselves, so knowing that we’ve met your expectations means a lot.
A special thanks for recognizing Riko—he’ll be thrilled to hear your kind words! We’re proud to have team members who genuinely care about our players and strive to provide top-tier service every step of the way.
We look forward to seeing you back at the tables soon!
Kind Regards,
Ninlay Casino Team
Great customer service
Geralt is a great agent with quick answers ! Thanks for the solution to my problem !!
26 February 2025
Unprompted review
Reply from Ninlay
Dear Dimitris Gkionis,
Thank you for your kind words! We’re thrilled to hear that Geralt was able to assist you quickly and effectively. Our support team strives to provide not only fast responses but also real solutions, so knowing that your issue was resolved smoothly means a lot to us.
We believe that a great gaming experience isn't just about the games themselves, but also about having reliable support when needed.
Wishing you continued luck and plenty of exciting moments!
Kind Regards,
Ninlay Casino Team
the site does not pay out funds
After submitting the first withdrawal request and verifying, 3 days passed and there were still no funds. After contacting livechat, they wrote to me that full verification could take up to 10 days and that I would receive an email. After 11 days without a response and contacting support again, they asked for documents that they already had. After sending them again and talking on livechat, I was supposed to receive an email with information. I did not receive it. After contacting them again, they wanted proof of wealth. After sending them documents from work, they said that they wanted information about the "transaction history of the method used to load the jeton". I sent them confirmation from the bank of loading the jeton and screenshots from another bookmaker that had previously paid me the funds. They rejected it. I wrote about it on livechat and they were supposed to verify it, and then I was supposed to receive an email from them. Of course, I did not receive it. After contacting support again, the document was verified, but they wanted the documents that they had already received. This process goes on and on, each time they want the documents they already have so they don't withdraw the funds. At this point it's been 17 days since the withdrawal attempt and the circus continues. Avoid this site at all costs. SCAM!!!
17 February 2025
Unprompted review
Reply from Ninlay
Dear Krystian Kular,
Thank you for your feedback! We understand how frustrating this experience must have been for you, and we truly appreciate your patience throughout the verification process. Verifying accounts is a crucial part of ensuring security and compliance with regulations.
In your case, the withdrawal request was temporarily paused due to verification requirements, but we can confirm that everything should now be in order. Your withdrawal is currently being processed as per our standard procedures. Please rest assured that our team is doing everything possible to finalize it as quickly as possible.
If you would like to check the latest status of your withdrawal, please don’t hesitate to reach out to our support agents via live chat or email—we are always here to assist you.
We truly appreciate your patience and cooperation and hope to provide you with a smoother experience moving forward.
Kind Regards,
Ninlay Casino Team
Good casino with very good…
Good casino with very good compatibility with phone and one of the greatest live supports...Especially Stacy assisted me very good with one hard problem I had
9 February 2025
Unprompted review
Reply from Ninlay
Dear Λάμπρος Τσιαμπαλής,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a great experience with our casino, and it's especially heartening to know that our mobile compatibility has worked smoothly for you. It’s always our goal to make sure you can enjoy gaming no matter where you are.
A big shoutout to Stacy for providing you with excellent support — we’re proud to have such dedicated team members who go the extra mile to help solve any challenges our players face. It's great to hear that she was able to assist you with your difficult problem and make your experience even better!
We truly appreciate you sharing your thoughts and are excited to continue offering you a seamless, enjoyable experience.
Kind Regards,
Ninlay Casino Team
Reply from Ninlay
Dear jerry daglac,
We’re absolutely delighted to hear that you love our casino! Your feedback truly warms our hearts, and we’re so glad you’re enjoying your time with us.
It’s always great to see players having fun and finding everything they’re looking for. We’re committed to providing you with an exceptional experience every time you log in, and we can’t wait for you to continue exploring all the amazing features we offer.
Keep enjoying the thrills, the games, and everything that makes our casino your favorite place to be! We’re happy to make sure your gaming journey remains as exciting and seamless as possible.
Thank you once again for your kind words, and stay tuned for more exciting updates and offers. We’ve got plenty of surprises coming your way!
Kind Regards,
Ninlay Casino Team
Daniel was very kind very nice…
Daniel was very kind very nice experience of casino
12 January 2025
Unprompted review
Reply from Ninlay
Dear Ιωαννης Χρηστιδης,
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that you had a positive experience with our support team, and especially with Daniel. He’s one of our stars, and we’re proud to have him on board. Your kind words mean a lot to us and it’s great to know that his assistance made a difference in your experience.
We’re always working to ensure that our players feel supported and valued, so it’s amazing to hear that we hit the mark for you.
Wishing you many more great experiences ahead!
Kind Regards,
Ninlay Casino Team
They just take money and never give any…
They just take money and never give any withraw i wait more than 72 hours as they said i do not receive my money yet.
They just reply back to wait they are not paying anything. I apply withdraw on 16 monday at around 11:40 but i do not receive any single cent.
16 December 2024
Unprompted review
Reply from Ninlay
Dear Jagdeep Singh,
Thank you for sharing your review. We’re truly sorry to hear about the delay you’ve experienced with your withdrawal. We understand how frustrating it can be to wait longer than expected, and we sincerely apologize for the inconvenience.
In order to assist you effectively and investigate the situation further, we would need to have some details regarding your account. Without this information, we are unable to verify the current status of your withdrawal.
We kindly ask that you reach out to us via email with your account details so that our team can look into the matter and provide the assistance you need.
We appreciate your understanding and patience, and we’re looking forward to sorting this out for you.
Kind Regards,
Ninlay Casino Team
Reply from Ninlay
Dear John,
Thank you so much for your enthusiastic review! We’re absolutely thrilled to hear that you had a positive experience with us. Your excitement truly brightens our day!
We work hard to ensure that every moment you spend at our casino is enjoyable, and it’s wonderful to know we’re hitting the mark. If there’s anything more we can do to make your experience even better, we’d love to hear from you.
Thanks again for sharing your thoughts, and we look forward to seeing you again soon!
Kind Regards,
Ninlay Casino Team
Nice and quick Communication.
Nice and quick Communication.
Especially Emma
6 December 2024
Unprompted review
Reply from Ninlay
Dear Dorian,
Thank you so much for taking the time to leave us such a great review! We’re absolutely delighted to hear that you had a smooth and quick experience with our communication. It's always our goal to provide efficient and friendly service, and we’re thrilled that Emma made such a positive impact during your interaction. She truly values every player, and it’s wonderful to know she could assist you so well.
Our team is always ready to help and ensure your experience is as seamless as possible.
Thanks again for sharing your feedback, and we look forward to seeing you back with us soon!
Kind Regards,
Ninlay Casino Team
Reply from Ninlay
Dear Desislava Valentinova,
Thank you so much for sharing your thoughts with Ninlay Casino!
We’re absolutely thrilled to hear that you’ve had a great experience with our casino and that the variety of games we offer has caught your interest. We work hard to ensure there’s always something exciting for everyone, and it’s wonderful to know that it’s resonating with you.
We’re especially pleased that Oskar was able to assist you during your visit. Our team members are dedicated to providing top-notch support, and it's great to hear that their efforts have made a difference in your experience.
Once again, thank you for your kind words, and we look forward to many more exciting gaming sessions with you!
Kind Regards,
Ninlay Casino Team
Reply from Ninlay
Dear Hagit Cakar,
We really appreciate you taking the time to share your experience!
It’s great to hear that you’ve had a positive experience with both our site and support team. We aim to provide smooth navigation and quick, helpful assistance at every step, and it’s rewarding to know we’ve met your expectations.
We’re always happy to make sure your experience remains enjoyable.
Thanks again for your kind feedback, and we look forward to having you with us for many more great experiences!
Kind Regards,
Ninlay Casino Team
The best casino thanks to Jasmine!
17 November 2024
Unprompted review
Reply from Ninlay
Dear Dimisole Dimis,
We’re absolutely delighted by your kind review! It’s wonderful to know that Jasmine made such a positive impact on your experience with us. We pride ourselves on offering exceptional customer service, and it’s great to see that Jasmine was able to assist you in such a meaningful way.
Your recognition means a lot to us, and we’ll make sure Jasmine hears your praise! We look forward to continuing to provide you with an outstanding casino experience and to welcoming you back for many more exciting moments.
Thank you once again, and see you soon!
Kind Regards,
Ninlay Casino Team
My experience with Ninlay is very bad .
My experience with Ninlay is very bad .
They mentioned on their website that withdrawal will take up to 3 working days for USDT .
I placed my withdrawal request on 30th of Aug and now it's more than 5 working days gone but still my withdrawal request is pending .
I sent them numbers of email's but they always reply we are processing your request .
I asked to them please give the maximum deadline they are also unable to provide it to me .
I can provide screen shots and video evidences too . I worked with many other casino sites but my experience with Ninlay is very terrible and I am really disappointed .
They should fulfill their commitments that they mentioned on their website .
And no doubt their customer support is good and always try to pass time as much as it's possible.
4 September 2024
Unprompted review
Reply from Ninlay
Dear Zee Hacks,
Thank you for taking the time to share your experience with us on TrustPilot!
We genuinely apologize for the inconvenience you've encountered with your withdrawal request.
We can confirm that your withdrawal has been processed on our end. The extended delay you're experiencing may be due to additional processing time by your bank, which can sometimes take 3-5 extra days.
Our team is actively monitoring your request and we hope that you will receive your funds soon. We are committed to resolving this as quickly as possible and appreciate your patience during this time.
If you have any more questions or require further assistance, please don’t hesitate to contact us via email or live chat. We’re ready to help and look forward to resolving this issue to your satisfaction.
Thank you for your understanding, and we hope to see a swift resolution for you.
Kind Regards,
Ninlay Casino Team
Hello the Ninlay casino is top to Play…
Hello the Ninlay casino is top to Play your Favorite Games and fast Support Services Easy to search and doo things.
27 July 2024
Unprompted review
Reply from Ninlay
Dear Fabio Lamberti,
Thank you so much for your enthusiastic review! We’re thrilled to hear that you’re having a great experience at our platform.
It’s fantastic to know that our wide range of games has hit the mark for you. We work hard to ensure that our game selection is diverse and engaging, so it’s wonderful to hear that it’s meeting your expectations.
We’re also pleased that our support services are hitting the right notes. Our team is dedicated to providing prompt and helpful assistance to make your experience as smooth as possible. Your feedback on our user-friendly interface is greatly appreciated, as we strive to make navigating our site both intuitive and enjoyable.
Thank you again for your kind words. We look forward to welcoming you back for more great gaming moments with Ninlay Casino!
Kind Regards,
Ninlay Casino Team
Reply from Ninlay
Dear Tsewang Tenzin,
We’re thrilled to hear that you’ve had a positive experience with our fast payouts and smooth service! It’s fantastic to know that Charlie’s assistance made your experience even better.
Your satisfaction with our customer service and payout efficiency is exactly what we aim for, and your feedback is greatly appreciated. We’ll make sure to share your praise with Charlie, who will be delighted to hear that his efforts were recognized.
If you ever need further assistance or have any additional feedback, please don’t hesitate to reach out. We’re happy to ensure your continued enjoyment and support.
Thank you for choosing us and for taking the time to share your thoughts!
Kind Regards,
Ninlay Casino Team
The ninlay Casino IS one of my Favorit…
The ninlay Casino IS one of my Favorit Casino groups , because of the Bonus crab abd Cash crab! The payment Methods are nice Like Credit card or Instant Banking! What Not so good ISy that i Must Minimum 20€ deposite and Not Like Other Casinos only 10€ to get Bonus crab
All what i write, i Must say the Casino IS Not good! I dont get any No deposite Bonus more or deposite Bonus, because i Had to much No deposite Bonuses! But i deposite in this Casino more than 1 time and i dont can say that i GET more than 1 or 2 Times a No deposite Bonus! Thats so Laughable and pathetic
13 August 2024
Unprompted review
Reply from Ninlay
Dear Rene Pohl,
Thank you for sharing your feedback! We're thrilled to hear that our platform is one of your favorites and that you’re enjoying the bonuses and various payment methods we offer.
We appreciate your positive comments about our instant banking options. Our team works hard to ensure that the payment experience is smooth and convenient for our players.
We understand your concern regarding the minimum deposit amount. Your feedback is valuable, and we’ll be sure to share it with our team to consider as we continue to refine our offerings.
If you have any other suggestions or need further assistance, please don’t hesitate to reach out. We’re here to ensure your experience remains enjoyable and rewarding.
Thank you once again for your feedback and continued support!
Kind Regards,
Ninlay Casino Team
My experience has been positive so far
My experience has been positive so far. In general customer support seems very good. Barry was extremely helpful
15 July 2024
Unprompted review
Reply from Ninlay
Dear Valentine Healy,
Thank you for your positive feedback! We're delighted to hear about your good experience with our customer support team, especially Barry's exceptional assistance. Providing excellent service is always our top priority, and we're thrilled that Barry could assist you effectively.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to ensure your time with us remains enjoyable and hassle-free.
Wishing you continued success and enjoyment in your gaming experience!
Kind Regards,
Ninlay Casino Team
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