Ninja Transfers Reviews 

I've always been happy with the things I've gotten from Ninja. Shipping was always pretty solid. But this last order was slow to receive. When it did come in, some of the DTF material was missing from the design, they had to remake the order. They are using Amazon Shipping, each day I check the tracking and it keeps changing to Tomorrow....tomorrow never comes! I've now lost a client because of this shipping issue, so Ninja now has lost a client too.

Received approximately 25 iron on transfers. Tried several with my iron on high heat . Partial transfer of some, others simply did not transfer at all. Ruined a shirt before testing on other older materials. Website useless for getting help or a refund.

Update: Got an email stating “As a courtesy, I'd be happy to set up a reprint for you at no cost…”. As stated in other reviews, the background seems to be a recurring problem and they just won’t admit but instead graciously offering a very courteous reprint.

I had the most ridiculous experience and their “great customer service” wasn’t great at all.

Okay…So I’m in a total bind time wise and needed to order some permastickers super fast because we have an event coming up and needed to finish 100 Keyboards we needed the stickers for.

I pay for rush production and overnight shipping and order 3 different stickers, two with black background and one with white background. I UNCHECK “remove background and it shows me the stickers WITH background. just as i need it. I check the size, because the actual image is quite smaller than the background and the size is right as well. The charge me for the size of the background, the order confirmation has the background on it and guess what? The stickers show up TRANSPARENT!!! We cannot use those because we need to cover something up with it.

I jump on the phone…nobody picks up but only robo blabla, I try the order problem form and doesn’t work either. I jump on the chat, submit pictures etc and get as response “you chose no background. your fault”. Okay so question: IF it chose “no background” then why are you billing me the size of the image WITH background and why is the order confirmation showing me all stickers WITH background??

Write an email and to all of this no replies. 100% satisfaction guaranteed??? Hilarious.

We are now out the revenue of 100 mechanical keyboards.

I filed a chargeback.

your customer service did a replacement for my missed order, thank you so much!

Affordable and so easy to use! My shirts look exactly like the ones that are sold for double the price! I made six t-shirts with custom designs for $45. That includes the cost of the blank shirts, Ninja transfers and shipping. I used an iron and it worked great on multiple materials shirts. Some cotton, some polyester blends. My kids school was trying to sell ONE shirt for $30. Just do it yourself and save the money.

I have a design already that I want to be put on a shirt. I chatted with automated service which went fairly well up to a point. I then chatted with a live person who directed me to design page, which I was assured would be easy to use. It wasn't. Everyone assumes that everyone can do this for some reason. It may be certainly easy for them but for someone that doesn't do it everyday, it isn't. I then phoned the company and was answered by a person who I could barely hear in the beginning and who also tried to talk me through this so called simple design page. Turned out to be very frustrating. Stick with local companies who you know and can work with.

Talk about vibrant! Fast! Reliable! Great Price! Definitely ordering MORE!! Thank you Ninja's!!

I cannot recommend Ninja Transfers enough! I've been ordering from them for over a year now, and the quality has been amazing every single time. The colors are always vibrant, the transfers last incredibly well. I still haven't witnessed any pealing or cracking on anything. I have year old shirts, I wash weekly! I constantly get compliments on how great these transfers look as well as their colors.
Their customer service really earned my loyalty! One time I accidentally placed a rush order for stickers instead of DTF transfers. I reached out hoping they might be able to help me create a DTF sheet, cause my computer was not working with me and I really needed this order fast. John at Ninja looked up my order, told me that they would reprint as a courtesy and manually change it to DTF transfers for me at no extra charge! Also it will be here in the time I needed it. That level of customer service is rare these days. They truly went above and beyond to help me after my own mistake. They turned a stressful situation for me into an incredible experience! If your debating on company's for transfers I promise you ninja transfers has amazing transfers, colors and is beyond just their products. They actually care about their customers, their products and always help when needed. I really appreciate it Ninja always you help me light up faces with beautiful transfers!

**Final Update**
New shirts arrived just as promised. They look fantastic! Will definitely trust Ninja Printhouse with future design projects -- thank you Omar!

**Update**
Omar reached out within a day of my original post. Super polite and super helpful and offered to reprint both crooked shirts (which is WAY beyond expectations -- I figured my shirt would be past any sort of resolution window by now).

Will update again when the shirts arrive. For now, very very grateful for the fantastic customer service.

~~~

Technically this is a Ninja Printhouse review -- I couldn't find a company listing here for them but I wanted to share my experience in case it helps anyone else.

I'd read really good things about Ninja for custom shirt prints and decided to switch from another company. First order was great but my two most recent orders the prints have been crooked.

The first crooked print wasn't 'slap-you-in-the-face' noticeable (we're talking a half inch to an inch difference from one side to the other), so I figured I'd give them another shot and referred my sister. Kind of wish I hadn't now because my sister's print came even MORE crooked and noticeably off-center.

Big bummer because even being priced lower than some competitors, these shirts aren't cheap.

Was rather good but the quality over the years or my experience has gotten worse. The quality of there prints are good... Which is why I gave them a 2 star. My problem is when I get them now is hit or miss. But I do have a Afro-Centric Brand so maybe.... Sticking to my issues. I've paid for next day shipping and not received my materials till 2 to 4 days later. I started receiving my prints where the DTF paper had folds and cresses in them. Response was if the print is still on the DTF it doesn't matter it should work. My prints started coming two-toned. (In fairness I did receive a reprint) luckily I didn't need for an immediate order. I received of my 2 latest orders the prints where missing numbers and letters. It seems all these issues seemed to start at the end of last year. Which is another reason for the 2 star giving credits for the year and a half before. But per last situation with the prints missing letters and numbers. I called and I was treated as if I was the problem. Like I was just looking for refunds. As if I didn't pay my money plus extra for timely shipping. And as if I didn't clearly show there mistakes and defective product they sent. I was offered a $15 store credit on $73 dollar order. After refusing a reprint and mail which was there original offer on an order I needed the next day. Had no time to wait. And that was my biggest issue treating me as if I was the problem, why I keep reaching out with problems with there product. Instead of why do we keep messing up this guy's order. Is it on purpose, is it quality control issues, has there been changed our in products, or is it x,y, or z... They champion themselves as if there for the small businesses, but I don't feel it.

Really good product. Issue is with shipping. They apparently have 2 locations, east coast and west coast. No way to select so stuck with 8 days of shipping from west coast.

I made a HUGE error on a big order that I was in a time crunch for.
Ninja customer service (Jane) immediately worked to help me rectify this, offering a credit and help to rebuild my order properly.
She patiently stayed with me until she was sure that I was set.
I will absolutely be working with Ninja in the future!

As a beginner in this market, the team worked with me to guide me to the right product for my application. They are quick to respond, extremely knowledgeable in their product, experts at production and so very, very kind when dealing with those of us new to this market. Quality is exceptional. Having been in the graphic arts/printing business, I can't recommend them highly enough.

Update: I had a great response from Andres, so I am cautiously optimistic. Working with him, I am going to give the logos another try. Will post updates accordingly. Ninja has let me down for the last time! Misprinting an order means I let my customers down and i can’t afford that. While the product is EXCELLENT, the ORDER TRANSFERS BY SIZE for both DTF and permastickers is removing background material even when that option is not selected, resulted in repeated ruined orders, especially for logos. Fortunately, my customers were willing to use altered transfers, but as the issue became more impactful, I had product that could not be used. The first couple of minor issues were addressed, the subsequent support was TERRIBLE. 90% of the time, support blames the problem on the user even when the end result is different from the thumbnail depicting your order. Also, the end result, esp for permastickers, often does not match the size ordered, esp when multiple sizes were ordered. I had flawless service until about early May, now every order has issues that Support just ignores, even with meticulous documentation. Emails are ignored. Customer Care tickets disappear into a void. Bot provides misinformation and the Agents are just plain RUDE. As a small business owner, I don’t have time for this. Despite the great product, I have to find an alternative.

I have worked with UVDTF from other suppliers before and it was always a huge struggle; brittle stickers that cracked or would not lift from the backing or poor adhesion despite all my best efforts. I gave it shot and ordered a gang sheet from Ninja and wow! The colors are amazing and the transfers are so easy to work with! I was ready to give up using them but my faith has been restored!

Jennie provided outstanding customer service

Awesome + Easy Experience
Everything about my experience with NT was excellent. Super easy to setup the transfers online. Shipping was super fast and the product is exactly what I expected. Will absolutely order again.

Amazing quality. I used an iron and simply followed the instructions. I am beyond happy with my shirts. Thank you!

Diane was very thorough in making sure that the mistake that I made when ordering was fixed and correct. Great communications and very timely. This is why I use Ninja Transfer!

Ninja has WONDERFUL customer service! There was an issue and they promptly responded, took care of the issue, and immediately sent out the order! The quality is better than all others! Beyond impressed!