So far i am super happy with it, I haven't tried out all the settings yet but what I have tried has impressed me! Only big downside is that I'll have to get a bigger freezer for all my pints 🤭 My go... See more
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See what reviewers are saying
Very fast, comprehensive and clear responses to all questions I had. I didn't make use of my warranty directly through ninja but I only heard great things on the process. If you have any device fro... See more
I currently use more than 4 devices with this service and I’m already planning to expand my list. The experience has been smooth, reliable, and exactly what I needed. Everything works as expected, a... See more
Update on my feedback: Although it took time and effort to follow up, once I finally received the product, it turned out to be practical and satisfying. --------------------------------------------... See more
Company replied
Company details
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 000 9063
- ninjakitchen.de
4.6
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Best air fryer out there
We bought the grill version and we couldn’t be happier about it works great and fast the food from the grill function comes out like it would really be grilled
6 May 2025
Perfect grill to enjoy on our terrace
Perfect grill to enjoy on our terrace, I fully recommend it!
4 May 2025
Everything was great
Everything was great. Fast delivery, well packed, and works great so far.
1 May 2025
900 ml Smoothie cup
I'm very satisfied with the product I bought, I bought 900 ml smoothie cup. The only thing that I would say it's bothering me is that I never use the rubber that comes with it. So it would be nice if that was optional. Both for environmental protection but also you can save on production.
26 April 2025
Delivery and service 10 out of 10
Delivery and service 10 out of 10! Extremely satisfied!
26 April 2025
Super,schnell
5 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The backage curier didn’t come to my…
The backage curier didn’t come to my apartment just run the bell and next day I found the backage on the ground in the 0 floor !! Like I don’t even know what company was is it !
2 April 2025
Reply from Ninja Kitchen DE
Hallo Ghadeer,
Vielen Dank für Ihre Bewertung
Wir entschuldigen uns für die Unannehmlichkeiten, die wir Ihnen bereitet haben.Wir sind immer bemüht, unsere Lieferung der Bestellung und auch unsere Kundenzufriedenheit zu verbessern.
Wenn wir irgendetwas tun können, um Ihre Erfahrung zu verbessern, zögern Sie bitte nicht, sich über den folgenden Link mit unserem Kundenservice-Team in Verbindung zu setzen.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Wir hoffen, Ihnen bald wieder ein besseres Erlebnis bieten zu dürfen.
Mit freundlichen Grüßen,
Ninja Kitchen DE
Reply from Ninja Kitchen DE
Hallo Sedigheh,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen.
Wir entschuldigen uns für die Unannehmlichkeiten, die wir verursacht haben, aber Ihre Bewertung ist für uns unklar und wir können keine Kommunikation von Ihrer E-Mail-Adresse zu unserem Kundenservice-Team finden. Wenn Sie Hilfe von uns benötigen, kontaktieren Sie uns bitte über den folgenden Link.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Mit freundlichen Grüßen,
Ninja Kitchen DE
Registered a complaint on the 7 April…
Registered a complaint on the 7 April with ninja, complaint picked up and acknowledged the same day,new replacement ninja bbq sent out and received by 10.17 am on 8 April outstanding service if I could give you 6 stars l would and be deserved many thanks.
8 April 2025
Unprompted review
Nice …..🥰🥰🥰
29 March 2025
Fast delivery
Fast delivery. Quality of the product seems to be less than the previous innerpot.
29 March 2025
Delivered to a packet shop - Not to my address
The package was delivered to a packet shop 10 minutes walking from my place. I had ro carry it . I would expect that delivery service will deliver it to my home. Especially when it is heavy.
24 March 2025
Reply from Ninja Kitchen DE
Hallo Tamir,
Vielen Dank für die Zeit, uns eine Bewertung zu schreiben.
Wir entschuldigen uns für die Unannehmlichkeiten, die wir Ihnen bereitet haben.Wir sind immer bemüht, unsere Lieferung der Bestellung und auch unsere Kundenzufriedenheit zu verbessern.
Wenn wir irgendetwas tun können, um Ihre Erfahrung zu verbessern, zögern Sie bitte nicht, sich über den folgenden Link mit unserem Kundenservice-Team in Verbindung zu setzen.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Wir hoffen, Ihnen bald wieder ein besseres Erlebnis bieten zu dürfen.
Mit freundlichen Grüßen,
Ninja Kitchen DE
I didn't receive the major part of my order
I've ordered 4 items, but received only one of them. They should have been delivered 2 months ago, but I still don't know where the rest of them are
20 December 2024
Reply from Ninja Kitchen DE
Hallo Vitalli,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns darauf zu informieren.
Es tut uns leid zu sehen, dass es eine Verzögerung bei der Lieferung Ihrer Ninja-Bestellung gibt und wir bitten Sie, sich mit unserem Kundendienst in Verbindung zu setzen, um weitere Informationen zu erhalten.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Wir hoffen, bald von Ihnen zu hören.
Mit freundlichen Grüßen,
Ninja Kitchen DE
Great for smoothies
Great for smoothies, less for fine chopping.
If you're looking to use it to make pestos, salsas, etc. I noticed my 3-in-1 isn't very capable. (similar results with the mixing attachement)
For easier tasks it's ok.
23 February 2025
Unprompted review
I love the machine
I love the machine, it is very easy to use and everything we have tried has been great.
1 January 2025
Nija is always canceling my orders.
Nija is always canceling my orders.
I tried purchasing a mixer twice—once using my credit card and once with PayPal—but both orders were canceled. The only solution customer support provided was to buy the product from one of their affiliated stores, which is a completely unreasonable solution. Now I have to wait for my money to be refunded, and who knows how long that will take?
I do not recommend buying any of their products if they cannot provide proper support.
17 February 2025
Unprompted review
Reply from Ninja Kitchen DE
Hallo Mario,
danke, dass Sie Ihre Erfahrungen mit uns teilen.
Es tut uns leid, dass Ihre Bestellungen mehrfach storniert wurden.
Unser System verwendet eine sichere Datenbank zur Überprüfung der Zahlungsmethoden und bereits kleinste Unterschiede zwischen den eingegebenen Informationen und den Informationen in Ihrer Zahlungsmethode können zur Ablehnung führen.
Für weitere Unterstützung steht Ihnen unser Kundensupportteam jederzeit zur Verfügung:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Mit freundlichen Grüßen,
Ninja Kitchen DE
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