SharkNinja UK Reviews 

52,859
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

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4.5

All reviews

(52,859)

10,462 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shark ninja hydro vac

The problem has not yet been resolved but I have every confidence that it will be soon not very confident in the product as this is the second one in two years the first had the same problem and was exchanged by your selves hope it is resolved this time

22 September 2026
Rated 4 out of 5 stars

Quality products at fair prices

We like Shark Ninja products & find them good value for money. We needed a new toaster and decided to buy one that toasted bagels and panini's too. So far, we are really pleased. It does take up a fair bit of space but with a bit of juggling it fits in ok.

19 September 2026
Rated 5 out of 5 stars

I got through easily

I got through easily. The customer service agent was very helpful & even sent me pictures of the items I was ordering to ensure they were exactly what I wanted. The product information leaflet was excellent including pictures to back up the written info

21 September 2026
Rated 5 out of 5 stars

Where there's dirt you need a shark attack

The Shark WandVac Deluxe Pet Pro Cordless Handheld Vacuum – Light Terracotta is amazing. It's powerful in pulling up hairs, bits of paper, detritus of every kind and is very elegant to look at especially in the terracotta colour I picked that I am very satisfied. I love the light system showing the charging up of the vac. Very clear and easy to see what stage the charging is up to, one third, two thirds, nearly complete. Very good. The handles on the side that release the attachments. So practical and elegant. The whole thing is a work of art and should be in a art gallery for people to admire. Love it.

22 September 2026
Rated 5 out of 5 stars

Brilliant fantastic customer service!

I cannot praise their customer service enough! Absolutely fantastic! Quick replies and went the extra mile! Mehul was brilliant 🤩 a credit to SharkNinja. I will shop with them again with complete confidence in the future. Thank you for restoring my faith as these days customer service is so poor in my experience with some other companies.

20 September 2026
Rated 1 out of 5 stars

I don’t understand how this company for…

I don’t understand how this company for vacuums have such high satisfied customers, I put my trust in the reviews and buying a cordless pet friendly vacuum that’s supposed to be quiet sounds like a helicopter and the suction is terrible. They’ve sent me 2 different replacements for the vacuum already and now they’re sending me a full on replacement because after video calls with the company they’ve said it’s still not right. For a big company you wouldn’t expect all of this hassle and problems. I want to make a purchase and be satisfied with my product not feel robbed and let down massively. So if you’re deciding out of two brands like I was go with the other. I wish I went with my first choice ‘Dyson’ but I was bribed by friends and reviews for this choice. Wouldn’t be a returning customer that’s for sure.

24 August 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi Shannon,

Thank you for sharing your feedback.

We're very disappointed to hear that the vacuum did not meet your expectations, particularly regarding the suction performance and noise level, and we understand how frustrating and upsetting this situation has been for you. We appreciate the time you have spent working with our team through troubleshooting, video assessments, and replacement products, and we're sorry that your experience has left you feeling let down.

Please be assured that we take feedback like this very seriously. Comments regarding product performance, reliability, and the overall customer experience are extremely valuable to us. We will ensure that your feedback is shared with our product development team for review as part of our ongoing efforts to improve our products and services. If you continue to experience any issues, or if there is anything further we can do to assist you, please contact us using the link below and one of our specialists will be happy to help.

https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja UK

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