NineLife United Kingdom Reviews 

1,923
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers had a great experience with this company. Customers frequently praise the smooth and easy ordering process, highlighting efficient service and good communication throughout their purchase. Many also appreciate the high quality of the products, often noting the availability of unique or hard-to-find items that meet their specific needs. However, some reviewers were not happy with slow delivery times, unexpected international shipping origins, and issues with order processing, such as difficulties with refunds or products not being dispatched as promised.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some praising specific items... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and efficient delivery,... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the easy and straightforward ordering... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy ordering process, good... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more

Rated 4 out of 5 stars

The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. S... See more

Rated 4 out of 5 stars

Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.

Rated 4 out of 5 stars

The whole order went smoothly. My only issue was the neofect wasn't in stock in the UK but I emailed your team and their response was clear precise and helpful.also the product seems quality 👌


4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,923)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a bag of arugula powder for…

I ordered a bag of arugula powder for £50 and its 100% not arugula.
It's got no peppery taste at all, that's how I know.
£50 for some grass powder 👍🏻
I also expected it to come from the UK because of their name, it's not from the UK at all.
Don't waste your time or money.

8 April 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Gee,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

Rated 4 out of 5 stars

The only negative about this company is…

The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. Similar to China, another place I think long and hard about ordering from.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Went to purchase a pelvic support belt…

Went to purchase a pelvic support belt for 107 pounds and they want 7 pounds postage on top.
Jog on that's a rip off it should be free for pain relief products at over 100 pounds. Definitely not British company it's probably China so no thanks and I'm glad I checked trustpilot first.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Not a trustworthy vompany

They sent me 5mg capsules of cycloastragenol...I ordered 6 bottles at a cost of £1,200 for 25 mg capsules.they refused compensation as 14 days from delivery had passed..I have lost a lot of money... DON'T buy from this company..

5 April 2026
Unprompted review
Rated 5 out of 5 stars

What I ordered is what I got

I contacted the company via email and they assured me I would receive the correct order. Since I had previously lost money returning wrong items from other vendors, I was very satisfied when my order arrived correctly.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst company to ever purchase items…

Worst company to ever purchase items for. I purchased some tea which were extremely expensive but I was in the UK for a short time and decided to buy a few. I was told my order would an arrive between 17th and 20th of March. It didn’t arrive and no communication was received in that regard. My tea arrived on the 27th luckily I was leaving the UK on 28th. Upon opening the package I saw only half of my order. I quickly contacted the company to let them know and find out why I had received a part of my purchase. I was told the other order was out of stock, again it didn’t say that on their website and I didn’t receive that information. I have been going back and forth with this company to refund the money of the part that wasn’t delivered. One Alex has just been telling me about vouchers and discounts code until the get the issue resolved. I have told him countless of times I don’t need a voucher, I need my money back. Also I have left the UK. Items haven’t been delivered I need a refund. I feel this is a very dodgy and can’t be trusted. Stay away from them. I’ve had to report the issue to my bank.

28 March 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Customer,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

Rated 1 out of 5 stars

VERY POOR customer service - AVOID AT ALL COSTS

When purchasing the order started having loads or junk calls and emails and my card was blocked. Messaged into cancel the order and get absolutely nowhere they just keep cutting me off and won’t send a confirmation email. But just keep ending the messaging abruptly VERY POOR customer service! I can’t see me getting a refund - complete scam!

AVOID THIS COMPANY AT ALL COSTS, THEY’RE AWFUL YOU WON’T GET ANYWHERE!!!

AVOID AVOID AVOID

27 March 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Rebecca,

We regret the inconvenience caused. Your feedback is important, and we're doing everything to resolve the issue promptly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 5 out of 5 stars

No messing!

No messing!! Ordered, waited and then delivery come ... Brilliant and good quality product too! Will, for sure, recommend and have done already

24 March 2026
Unprompted review

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