NilSi Express Reviews 17

I had a very disappointing experience with NilSi Express while sending a parcel from Faridabad to the UK. I was in continuous contact with a representative named Simanchal Nahak, who committed that the parcel would be delivered to the UK within 8 days. From the beginning, his communication was rude and highly unprofessional.

Pickup was scheduled from Faridabad on 14 January 2026 for transfer to Mumbai. My brother waited the entire day, but no one came for pickup. Despite calling Simanchal multiple times, he kept saying “next 15 minutes” repeatedly, which never happened.
The next day, someone visited but refused to accept the parcel from home and even came without a shipping label. They promised to return on 16 January, and only then was the parcel finally collected. We provided the shipping label ourselves as a courtesy.
Shockingly, it took 6 days just to move the parcel from Faridabad to Mumbai, with the location updating on 21 January. When I asked about the UK delivery timeline, Simanchal assured me it would be dis-patched immediately and delivered within 3 days (by 24 January). However, the tracking later showed “Parcel on Hold due to credit limit”, indicating that NilSi Express had not paid the freight company on time and shipments were held. When I questioned this, Simanchal gave false information, claiming the parcel had already reached the UK and was in customs clearance, which was untrue. His behavior remained rude, and after that he stopped answering my calls completely.
The parcel was finally delivered on 2 February, taking around 20 days instead of the promised 8.

Overall, this was a very poor experience due to false commitments, delays, lack of transparency, and unprofessional customer service. I would strongly advise others to be cautious before using NilSi Ex-press.

They say that we will recieve the parcel in 12-15 days but they will take 1 month to deliver the parcel and their customer service is also very worst and they are not being responsible for their words. Worst courier service .

Really disappointed with their service . They steal stuffs from your packages before they ship it from mumbai. They stole a lot of my food items from my courier which was from kerala to canada and blames the receiving team for the missing items . Delayed or no response. There is nothing like refunds and insurance for lost items as mentioned on their website. Please go for other genuine courier service they are pure scams.

Nilsi express,is a fraud curier service,I have send 21 kg new sarees of 31 in numbers to london and 13 sarees to usa ,on 10th february 2025,but they have opened both pkgs and built new pkgs and vanish 4 expensive sarees from the us pkg that means the usa customer got 9 sarees instead of 13 sarees and london customer got 30 sarees instead of 31 sarees.After then when I have made a complaint they are not responding,two brothers simanchal and nnilanchal ..both of them are fraud,simanchal was dealing with me ,when I made the complaint that 4 expensive sarees are missing then simanchal stpped receiving phones and nilanchal told they have nothing to do they also made complaint about this to the ups...till now no response...5 expensive sarees are stolen which costs rs 18500/-..they said that they have insurence but no refund from anywhere...so please don't go with nilsi express ..they regular cheat customers.

Reliable Courier from India to Germany – NilSi Express

I used NilSi Express to send a household item from Chennai to Germany. Contact person Simanchal arranged a smooth home pickup, and the parcel was delivered safely. Great tracking, fast service, and excellent support. Highly recommended for international courier from India to Germany!

The best courier service! It was my very 1st time sending parcel to Vancouver, Canada, hence I was bit skeptic. But, Simanchal who is very kind and supportive, he guided me well over call and kept me updated in every step and process. I’d recommend to everyone who is looking for a best International Courier Service.

I suggest everyone please dont use this express for courier because I had such a bad experience...
I have contacted simanchal for sending courier from India to Dublin and they took my parcel on September 10th. Its going to be one month I havent received my product. During the transit from India he said like I need to Money asap then only he can pass the customs. One week before he said it reached Ireland customs and now he is telling that it reached UK and never provided any tracking details or any information. Telling hundreds of lies and still informing fake news...
When I call him, he won't attend and when I repeatedly msged he is behaving rudely.. I lost my money and things worth more

They are looting people, they will ask you to pay in advance, once they get hold of your shipment, they will ask for more money and threaten to otherwise destroy your shipment.

I would give a negative start if possible. Promised delivery of package within 4-5 days from Mumbai to UK today it's been over 11days and still no idea where the parcel is. Really disappointing service, will never use again. At this point a snail would have been quicker then this lot.

Be honest and dont say what your customer wants to hear and then you cannot deliver.

Excellent service
First time I used international courier service and my experience was so good.I really like the service. I got my courier in time. Appreciate their assistance and quick response.I would definitely recommend parcel chief to my friends and family as well.

Very responsive even outside working hours and very patient people. Delivery was done even quicker than estimated delivery times that they gave on the quotation. Packages arrived intact! Would definitely recommend!

I am extremely pleased with NilSi Express's service; they have set up a good channel to pick up my international courier from my destination and deliver it to various locations in the UAE. When compared to other services, they were less expensive. The process took less time overall, and my packages arrived ahead of schedule at their destinations. I found the employees to be quite helpful and humble. Thanks

I am extremely pleased with NilSi Express's service; they have set up a good channel to pick up my international courier from my destination and deliver it to various locations in the UAE. When compared to other services, they were less expensive. The process took less time overall, and my packages arrived ahead of schedule at their destinations. I found the employees to be quite helpful and humble. Thanks

I was a little dubious about using the service at first. However, it proved to be completely trustworthy. They offer pick-up and drop-off services. You can track your package, and it arrives on time, as stated. Their customer service was also excellent. They are quite accessible and respond quickly. The charges are significantly lower than those offered by many other courier services, yet the service is just as dependable and quick. I had a package transported to Canada from India. Strongly suggested!

Amazing experience …
I really wasn’t sure about the service in the beginning and I just tried to give a chance. But it was an amazing experience with them. From the day they picked up from my home till reaching here they kept us informed and I’m really thankful for their excellent service. I really recommend everyone their service if you wish to send any courier from India to the UK.