Be very wary of this business. I never received my order and was promised another would be shipped. I did not receive it either. Both times I was told it was delivered. A refund of 60% was offered- ca... See more
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See what reviewers are saying
Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
Company replied
2.4
Poor
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Keeping you posted at all times and…
Keeping you posted at all times and very helpful thank you so much, already have a pair of flip flops, beautiful
2 August 2024
Unprompted review
Excellent customer service
Excellent customer service, a prompt response to my query with an excellent approach and result.
My sandals are so comfortable, I have ordered another pair of sandals. Really good quality and style.
I had no hesitation in ordering a second pair from Nilnook.
29 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Absolute con merchanTS,DO NOT ORDER…
Absolute con merchanTS,DO NOT ORDER ANYTHING `!!! THEY SHOULD NOT BE ALLOWED TO ADVERTISE RUBBISH GOODS. I ordered sandals in size 4 they sent size 5. Contacted them and I received discount code to order the right size. They sent Size 5 again.contacted them again and asked for a refund. Then they said I had to return goods to Masadonia. UNBELIEVABLE
15 July 2024
Unprompted review
Reply from Nilnook
Dear Vivien,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
NilNook consistently provides products…
NilNook consistently provides products of outstanding quality. I am always satisfied with my purchases.
22 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
This is a scam
This is a scam, fraudulent website. You will pay and not receive the product. This happened to me. Protect yourself by doing a search for articles that explain the scam. I have suffered because I did not do this.
31 July 2024
Unprompted review
Reply from Nilnook
Dear customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Dont use this company - PLEASE
If we could give it -5 we would. My wife purchaed a pair of shoes that were supposed to help with aches and pains. They were reduced from £79 to £29 approx. They did arrive but looking at them they are not worth 29 pence. They are cheap and nasty. We asked Nilnook to have our money back and after several messages they said we can return them at our own cost to a place in Macedonia. Cost to send them there was £33. to we can pay £33 to send them back and get £29 back. They are having a laugh.
Please don't use this company as they are conning us. I have reported them to trading standards and awaiting a reply. Funnily enough you cant put a review on their website
23 July 2024
Unprompted review
Reply from Nilnook
Dear Peter,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I agree with another reviewer
I agree with another reviewer. This company should not be trading with anyone in the UK. Their Returns and Refunds policy is totally company biased. I feel very stupid for purchasing from this company without doing more homework. Poor quality sandals, not even worth the reduced price and very difficult process for getting a refund. Did not reply to emails until I lodged a grievance with PayPal. I paid £29.99. It will cost me about the same to return the goods to Macedonia! And that is the only way they will agree to refund. Not worth the bother. I'd rather give the sandals away, although I don't think I would find anyone who would want them.
27 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Turbowasher is really great!
The turbowasher is really great and turns my hosepipe into a pressure washer!
I'm so impressed I've just placed an order for a second one to give as an impromptu gift to some very dear friends.
30 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I highly recommend NilNook for anyone…
I highly recommend NilNook for anyone seeking high-quality products. Every item I have purchased has been top-tier.
8 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
NILNOOK is a SCAM company
ONE STAR is far too generous!
If you deal with a SCAM company you get problems!
AVOID NILNOOK
After receiving the order acknowledgement Email and confirmed bank transaction, a second Email was received stating AMENDED ORDER which was for the item ordered PLUS a second item followed by an additional bank transaction saying ‘payment approved’
Immediate communication to cancel the ‘not ordered’ item and the unauthorised bank transaction, was followed up with their Email saying items despatched.
So what was a £29.99 order had cost £48.98. When the two items were delivered the shoes were cheap imitations of the high quality branded shoes shown on the sales website. Communications with Nilnook have been deplorable. My advice to them has been to get a job with a proper company! PayPal dispute resolution team achieved some success but it has been a very bad experience. It was a bad mistake not to have read the many similar reviews before ordering. Foolish me🤭
13 July 2024
Unprompted review
Reply from Nilnook
Dear Michael,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Sandals arrived apparently reduced…
Sandals arrived apparently reduced from£99.99 to £39.99. Very disappointed poor quality never worth even the lower price. Have tried yesterday and today for refund can’t get on the site they give. Stipulates only 2 weeks to apply for refund!! Rubbish
29 July 2024
Unprompted review
Reply from Nilnook
Dear Carole,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Order delivered was of good quality
The items purchased were of good quality and delivered quickly. Pleased with my purchase
24 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Great items good service good…
Great items good service good communications love my magic windmill i have ordered more. The sandals to help foot pain are amazing thank you
29 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
No problem with Nilnook
No disappointment dealing with this company. Great comfortable shoes. I had one query which I had a quick response. Have just placed another order
25 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Easy to deal with this company a couple of…
Only used this company a couple of times ,slightly concerned with the first order but the emails I sent were answered quickly, so easy to communicate with, very good product very happy to deal with them again, all round excellent
28 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Don’t buy them!! The sandals which arrived looked…
The sandals which arrived looked nothing like the ones advertised - they looked cheap and plasticky. To get a refund I had to pay £17 postage to send them back to Macedonia even although they advertise as a UK company
27 July 2024
Unprompted review
Reply from Nilnook
Dear Margaret,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
The company sent me a totally incorrect size of sandals…
The company sent me a totally incorrect size. They refuse to take the sandals back but then after numerous emails they have agreed to a 100% discount to purchase a new pair of shoes and that they would send me the code and details how to do that.
as it is substantially several weeks since they have agreed this I’m still waiting and not so please do not buy from this company
They have also not been funded me any of my money and I have a pair of shoes that are at least two sizes too small
1 July 2024
Unprompted review
Reply from Nilnook
Dear Rita,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Came across this web site by accident…
Came across this web site by accident and I'm happy I did ... they have good quality goods with great sales prices. Orders went through without a problem and reply time was very fast.
25 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Turbowasher from Nilnook…
I bought a Turbowasher from this outfit that doesn't have any extra pressure at all. It is a complete scam. DO NOT BUY ANYTHING FROM THIS OUTFIT. The guarantee is also a bit suspect, you have to return the item to Macedona at your own cost and only then they will decide if you get a refund not.
26 July 2024
Unprompted review
Reply from Nilnook
Dear Norman,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
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