Nikon Reviews 303

Exemplary customer service from Nikon. Quality products and friendly and helpful staff. Love my binoculars.

Spare parts team has been brilliant. Very efficient and quick responses and have cleared up a misunderstanding with good grace. They are a great team.

I was really pleased the the service I received from Nikon when i had to return my binoculars.
The repair was dealt with very promptly considering the binoculars were sent to Europe and I was kept advised of progress throughout.

Having used Nikon gear for almost fifty years, and a member of NPS, I've rarely had cause to use use the Nikon repair service - the cameras and lenses are that reliable. Each time I have have reached out for help however, I have been delighted by the prompt, efficient and professional service received, and for assistance with my latest transaction - thank you Sophie & team!

Katie went over and above to help me with my repairs and made sure the process was easy and I was able to use a loan camera whilst my repair took place. 5* service

Nikon customer services really did go
above & beyond for me. Katie especially really is a valuable member of your team and deserves acknowledgment :)

I HAVE NOW DEMANDED A FULL REFUND FOR THE APPALLING SERVICE QUALITY FROM NIKON, AND WILL TAKE LEGAL ACTION TO RECOVER THE FUNDS!!!! APPALLING SERVICE - AVOID!!!! Sent my D3300 for repair with exact instructions on the fault - NIKON UK SERVICING DID NOT EVEN LOOK AT EITHER MY NOTES, OR EVEN TEST THE CAMERA, IT RETURNED WITH THE SAME EXACT FAULT!!!!!!

I sent my camera in for service and was always kept up to date with progress. In addition I sent an email to the Technical service person I received the original email from, asking advice about my next camera and lens upgrade. The information I received was extremely helpful and was far more detailed than I expected.

I put a 500 pf lens into one of Nikons recognised repair centres in Glasgow last July. The repair centre had no idea when they were going to get the part they needed to complete the repair when I last contacted them in early December. I recently contacted Nikon customer service and they got in touch with the company and apparently the order is under way and there is no delay! I won’t be investing anymore money in Nikon. They’re disgraceful.

Somewhat frustrating experience with Nikon support. Having identified issues with the live view performance of the D780, and showing many examples of poor real world performance in some situations. The support team did listen, but spent too much time trying to suggest it was my fault (min focus distance), when I proved it wasn't, finally we get some acknowledgement that there are some problems, but no solutions - except waiting for some firmware that never turns up.

Sadly Nikon has not updated the firmware on the D780, since this case and despite the camera being quite expensive, it has not had any meaningful updates for firmware to improve the live view operation or performance, not a single one except some basic bug fixes. The Z6 and Z5 have had a lot since the D780 was released, and the Z5 is a much cheaper camera.

It leads me to think Nikon are holding back and trying to push their mirrorless models, and not supporting their F mount customers. Many users prefer to use an optical finder Perhaps Nikon don't understand this.
I was going to purchase a second D780 body, the camera overall is good, but the hit and miss live view AF performance is disappointing.

I waited 8 months to see if Nikon did make some effort on updating the camera, and another bug fix firmware came out 4 months ago 1.10, almost 18 months since the last one, and again tiny bug fixes nothing else!
Had Nikon tried to improve the live view AF, or made at least some meaningful firmware updates, I would have bought another body. it seems the company has little to no interest in F mount customers.

Update end of 2024, still no sign of a serious firmware update on the D780, I compared it to a Z6 and Z6 II and the live view AF is notably improved in both compared to the DSLR. I'm sure Nikon could improve it, but they really don't seem to want to or care about their D780 users/customers.

Nikon UK repair service is fantastic. They kept me informed as to how the repairs were progressing and answered my emails!

I cannot recommend these guys enough - a thirty year old pair of binoculars returned as new. The communications were superb.

Truly some of the worst customer service I have ever experienced. Even SHEIN is better. I had an issue with my brand new cameras battery, they asked me to send it back but I needed the camera asap so suggested purchasing a new one as it would be quicker than the turnaround for diagnosing a battery issue. (Without refunding first so I’d need to fork out nearly £2000 for two cameras.) It took over a week to even get to the bottom of what to do, I sent several emails to chase over the weekend and had no replies for several days. Reminder - this is a BRAND NEW camera that should be working, when purchasing directly you expect it to be in perfect condition, battery and all. I am over two weeks in now, still no replacement battery and no apology or offer for compensation over such a mess. So disappointing.

Nikon repair service is exceptional , great service! They keep you informed as to how your repairs are progressing and always answer emails !

The usual great service from Nikon with the servicing of my lens was excellent.The service and repair team do a thorough job cleaning checking operation and replacing worn parts. I have used them for many years and always have great results both with cameras and lenses.

As the title says Very efficient with repair and shipment carrier. My Nikon Z8 was one of the serial recalls from Nikon for potential problem with the eyelets. I booked in having been advised by email. The carrier arrived next morning to my surprise having expected a few days for the process to begin. The camera was back in my hands approx 8 days later. Thank you Nikon for the service and easing my mind on the likely fault.

I decided to update the firmware on my Nikon D750 (purchased in 2015 and well out of warranty). Nikon's website highlighted two fault issues with my camera model, one of which I had experienced occasionally. I took up the offer to return the camera for repair and booked the service online. Within minutes I received an email from Katie D at Nikon UK with courier arrangements and an offer to help in any way she could if I needed assistance. The camera was collected, repaired, recalibrated and returned within two weeks, including a written explanation of the work done and all free of charge. I was very impressed with Nikon UK and the technical team in Estonia and the courier (UPS) for the top class service I received. Much appreciated and many thanks to Nikon.

Got my equipment repaired efficiently. Very professional service and certainly excellent good value for money.

I must confess that I find the current rating for Nikon UK quite perplexing. My extended interaction with their customer service, particularly with Rosie, the customer service manager, has left me thoroughly exasperated.

To provide some context, my ordeal began when my Nikon Monarch 7 binoculars developed a fault with the eye pieces, leading me to return them for repairs. What followed was a protracted two-month wait for their return, only for them to be lost in transit during the return process. Subsequently, I found myself under suspicion, accused of having taken delivery and falsely claiming they were not received, despite the delivery company failing to provide any evidence of delivery. After this arduous process, I was eventually sent a replacement pair of Nikon M7 binoculars, as the Nikon Monarch 7 model had been discontinued.

However, my disappointment continued when, with less than a year of use, the replacement M7 binoculars exhibited a fault. The objective lens fogged up on the inside, and I discovered that the tripod adapter cap was missing, though I had not noticed when or where it had come off. I had no choice but to reach out to Rosie, a prospect I dreaded based on my prior experiences. To my dismay, the response I received shifted blame onto me, alleging misuse of the binoculars as the cause of the fogging issue. I want to emphasize that I have meticulously cared for these binoculars, and I have an older pair worth £150 that I've had for over five years without experiencing such issues.

Presently, I find myself in a state of powerlessness, facing what seems like a lack of adequate resolution. My photographs of the issues have been passed on to another department for "advice," leaving me anxious about the outcome. In essence, I have been treated poorly by Nikon, and I now fear the possibility of them refusing to rectify the situation, with seemingly no recourse for me.

This experience has left me deeply disappointed, and I sincerely hope that Nikon UK can acknowledge and rectify these issues promptly to restore my faith in their products and customer service

I did not expect a major fault with the lens of my Nikon camera after less than three years of average use
I was disappointed that the cost of repair was twice the original estimate
Nikon Support Team claim to reply within two days, they took two weeks and made no attempt to answer my request to provide some details about the repair required
Have I been unlucky or is this normal service ?

Update 7/11
Nikon responded within 24 hours of posting feedback on Trustpilot. Unfortunately I have had to buy a replacement lens for my P950, but good to know what my money was spent on.