We sent back for refund pair of Airforce we both for our daughter as size didn't match. We sent it by AnPost on August 14 and according the shipment tracking the parcel was delivered on August 17. Af... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a jacket from Nike online, exchanged it for a smaller size once it arrived but when the exchange arrived the jacket had clearly been already worn. It smelled extremely strongly of cheap afte... See more
Ordered online. Got a “PACKAGE HAD AN EXCEPTION” notice a few days later. No delivery- no further information. Trying to find out what has happened has been a time wasting nightmare. First and last t... See more
I’ve ordered several things over the last few years and find this company really good to deal with. Firstly free, fast delivery and free returns…. No hassle. Secondly, an order was lost and they imm... See more
Company details
Contact info
2.0
Poor
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inconsistent sizing - My own issue
Inconsistent sizing, the size i already own does not match what I received. Told by the customer service that all their size charts are different and that is common sense to check all the size charts on their website.... I don't understand how a UK5 should be a different amount of CM otherwise what's the point of a size chart? Told that they cannot offer any solutions. No trust in their brand, size charts and no support whatsoever. No refunds, no gestures and I am out €60. Thank you Nike!
1 May 2023
Unprompted review
I have contacted Nike customer support…
I have contacted Nike customer support on a pair of defective vaporflys that the zoom x foam is splitting wear the carbon plate is located, these vaporflys were only 3months old, never washed, only used for a few road races. I was told that the only thing they could do is give me a refund on the purchase price which they were on sale at the time.so if I take the refund I will have to pay another 100e for a new pair of vaporflys they won't honor there warranty as this states covers defects in materials and workmanship for a period of 2 years. The customer service person has told me that the refund is my only option here which I don't think is fair when the product is obviously defective
27 February 2023
Unprompted review
Great shoes
Great shoes, I bought them on sale days. Always happy with Nike
6 December 2022
Unprompted review
Great service
Great service. Free returns for members which is free to sign up to. Fast delivery and no fuss. Great company to do business with.
12 March 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.