Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more
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The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more
Company replied
I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more
The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more
Company replied
Company details
Written by the company
Original creations, vintage-inspired designs, and curated items selected from around the world
Contact info
9124 Beverly Blvd, 90210, Beverly Hills, United States
- 2133946050
- service@nicolettacarlone.com
- nicolettacarlone.com
3.5
Average
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Stunning bead work!
Gorgeous detailing and an overall luxurious garment! I was amazed by the pictures online but even more excited now that it's in my hands! I know this will be a stunner whenever I wear it
2 November 2024
I like the designs but low quality
I like the designs, but the quality has gone way down in recent years. sadly, the bracelet I bought broke after one wear, and the necklace I got arrived with cheap looking plastic stones. Previous orders have arrived broken. it's sad. but I think I'm finished with this company.
27 December 2024
Reply from Nicoletta Carlone
Hi Nina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to make this right for you. Our number one priority is your happiness, and we stand by our Happiness Guarantee.
If you’re not fully satisfied with your purchase, we encourage you to use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund.
We’re committed to providing the quality and service you deserve, and your feedback helps us improve. Please reach out to us directly so we can assist you further and restore your confidence in us.
Thank you again for giving us the opportunity to make things better.
All the best,
Stanley
Customer Service
Great service and response
Great service and response. Thank you for resolving my issue.
5 December 2024
Reply from Nicoletta Carlone
You're welcome!
All the best,
Stanley
Customer Service
The earrings I purchased are nice
The earrings I purchased are okay. Definitely not worth the price. Unfortunately the ornamental part I thought was metal is made of plastic. $12.99 to ship a pair of earrings is excessive. I wont buy from them again,
4 December 2024
Reply from Nicoletta Carlone
Thanks for your feedback, and we’re sorry to hear about your concerns. We’d like to explain that shipping costs can sometimes be higher during holidays and special sales due to increased demand and carrier pricing adjustments. However, we also offer free shipping on orders that meet the minimum purchase amount, which may help offset costs in the future.
Your happiness is our number one priority, which is why we stand by our Happiness Guarantee. If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund.
We truly value your input and hope you’ll give us another chance to exceed your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
All the best,
Stanley
Customer Service
My wife loves everything I bought for…
My wife loves everything I bought for her the ear rings and necklaces. All are high quality and well made. Will be ordering more in the future.
5 December 2024
Wonderful!!
This dress is not only gorgeous, it’s beautifully made! The draping makes it versatile in a super fun way, with options to explore your creativity, and express your personal style.
So glad to have this for the upcoming festivities, it’s a sure-shot-head-turner!!💕🐆♥️
3 December 2024
I never received the item & when I…
I never received the item & when I clicked on the tracking link it gave me an error message, “404 Page Not Found the page you are looking for does not exist. Click here to continue shopping” So, basically threw my money away and I’m not sure if this is a scam.
28 November 2024
Reply from Nicoletta Carlone
Hi Veronica,
Thank you for taking the time to share your experience. I’m so sorry to hear about the trouble you had with your order. We completely understand how frustrating this must have been, and I’d like to do everything I can to help resolve the issue.
Your order was placed through the Facebook Shop, which uses its own shopping interface. Unfortunately, we don’t have control over their system, but I’m here to assist you directly. According to our records, your package was delivered on December 3, but if something isn’t right, I’d love the chance to make it right for you.
If you haven’t already, please contact us through our website’s contact page at https://nicolettacarlone.com. I’ll personally make sure your concerns are addressed promptly.
Thank you for giving us the opportunity to resolve this for you. Your satisfaction is very important to us.
All the best,
Stanley
Customer Service
Great Shipping
Great Shipping, beautiful necklace, well crafted. Received amazing common first wear.
12 November 2024
Love this belt!
Love this belt!! It’s got lots of stretch and in order to wear it to make it fit. I have to double up. Otherwise too big.
13 November 2024
Reply from Nicoletta Carlone
Hi Mona Lisa,
Thank you so much for your feedback! I’m thrilled to hear you love the belt, and I’m so sorry for any confusion about the fit. The belt is a fixed length and does require alteration to create a perfect personal fit. This is noted on the product page, but I completely understand how easy it is to miss some of the details when ordering.
If you have any questions or need assistance, please don’t hesitate to reach out through our website’s contact page at https://nicolettacarlone.com. I’d be happy to help in any way I can!
Thanks again for your support and understanding.
All the best,
Stanley
Customer Service
Happy with my belt
Happy with my belt, it looks lovely in person. And I appreciate the ability to adjust the size as needed, I was able to just handsew it to fit.
13 November 2024
It took almost a month to get my pin.
It took almost a month to get my pin. The pin is cute, but looks cheaper than online.
3 November 2024
Reply from Nicoletta Carlone
Hi Brandon,
We want you to love your order! If for any reason you're not completely satisfied, you can return it using our free prepaid shipping label for a refund or replacement—no hassle, no worries.
For more details, please visit our website or reach out to our friendly customer service team. We're here to help make things right!
The packaging is even beautiful
The packaging is even beautiful, well packaged, and the belt is so lovely
7 November 2024
Absolutely love every item I receive
Absolutely love every item I receive. Thank you!🙏🏻 🤟
8 November 2024
Fine and Unique!
Fine quality and great value. Unique merchandise. Nice gift ideas. Much to recommend seller for swift shipping and communications. A+
7 November 2024
Love the product- took more time than I…
Love the product- took more time than I anticipated to receive but beautiful product!
8 November 2024
DO NOT BUY FROM - CUSTOMER SERVICE 0 stars
******DO NOT BUY UNLESS THRU A SECURE SOURCE THAT YOU CAN FILE FRAUD AND MAKE THEM SHIP YOUR ITEMS.*****
Hi. I ordered 3 items that was back on August 23. I paid extra for monk protect. They said I was covered since it never even processed as UPS having the package.
I emailed them on September 13 to ask if they would be shipping out because that’s what Monk protect said they would do. I confirmed my shipping address on September 17. They said the necklace was out of stock and they would be giving me a refund on the necklace.
They then sent me another message on September 17 saying the necklace was out of stock and they suggested I had it but needed to have it repaired but nothing about the other items. I emailed back and said I never got any of my order and where is the rest of it?
On October 13, they offered me a refund on the necklace and said they would be shipping the other two items right away. I got another order number with -02 after it but there’s no tracking.
It’s now day 75+ and I haven’t received anything.
UPDATE: They claimed that they sent me emails. They never did until just one email because I filed for FRAUD under paypal. Then told me that they would ship (THIS IS AFTER THE EVENT I NEEDED THE ITEMS FOR.)
I finally got my order but still missing the necklace they claimed was out of stock. And they told me that since I have a paypal case open, they can't refund me until it closes. So paypal closed the case and I can't get them to answer me back.
Now I have completely useless items since my event is done that I needed it for AND I still didn't get the necklace set I ordered and out the $ for it. They’re trying to blame PayPal for not allowing them to refund but they’ve lied to me a f* up my order in more ways than I can count AND they are only now responding because I’m filing FRAUD. They’re trying to make it sound in their response like they were proactive but I was the one who filed the claim with Monk protect and started emailing them. Now after 86 days and close to 30 emails I’ve sent, I don’t trust them so I’ll stick with the fraud department at PayPal helping me.
I just want my money and never to hear of them again.
20 August 2024
Unprompted review
Reply from Nicoletta Carlone
UPDATE:
As part of our MonkProtect delivery protection option, we replaced the missing items by filing a claim, which was approved. Two of the three items have already been delivered to you. Unfortunately, the third item sold out during the claim process and is currently backordered.
We understand how frustrating this may be. However, since a PayPal dispute has been filed, we are unable to proceed further until the dispute is resolved. We have sent you an email explaining that your refund will be processed once the dispute is resolved and closed.
We truly value your patience and understanding and are committed to resolving this for you as quickly as possible. If you have any additional questions or need further assistance, please feel free to reach out.
PREVIOUS REPLY:
Hi Laura,
I’m truly sorry for any confusion and delay with your order. I've responded to all of your emails, but it seems that some of my replies may not have reached you. Could you let me know if you received my most recent message, which included an additional store credit as an apology for any inconvenience caused by the UPS shipping issue?
Just to clarify, the replacement and refund were handled by MonkProtect delivery protection, which required a bit of extra time to investigate and resolve. The good news is that your replacement items and partial refund have now been approved.
I also received your email from yesterday and will be replying to it right away.
Thank you for your patience, and again, I apologize for any trouble this may have caused.
Best regards,
Stanley
Customer Service
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