My hair dryer started making a loud noises and a burning smell came straight away. I turned them off straight away!!! They were clearly faulty and dangerous. If I had continued to use them I saw they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been trying all day to get through to Customer Service on the phone and have been holding on for hours. I have sent them an email with no response. I have had three hot hair brushes from them,... See more
Thought the product was almost exactly what I wanted. My old hair dryer was a Carmen travel, I had ,had it for over 15 years, bought another one exactly the same but it literally blew up after using i... See more
Company replied
Having checked googled for the price difference the Nicky Clark straighteners were cheaper to buy direct from source. They were delivered within 2 days. Perfect packaging! No issues as I wanted them f... See more
Company replied
Company details
Written by the company
Providing salon quality hair tools and products since 1991, Nicky Clarke is an iconic British brand. Offering a wide selection of hair tools and products including hair dryers, hair straighteners, hot air stylers and much more. We offer free and speedy delivery and hassle free returns policy for customer peace of mind.
Contact info
Suite 5, 5th Floor City Reach, 5 Greenwich View Place, E14 9NN, London, United Kingdom
- 0333 121 8100
- hello@nickyclarke.com
- nickyclarke.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unsafe hairdryer !!!
My hair dryer started making a loud noises and a burning smell came straight away. I turned them off straight away!!! They were clearly faulty and dangerous. If I had continued to use them I saw they might have set a light or be extremely dangerous!! They are not very old and should not be faulty!!!! Not impressed!!!
I bought some infrared straighteners…
I bought some infrared straighteners and was delighted with them. After 4 months of light use they’ve stopped working. I’ve emailed the company and got zero response. I’m so disappointed
I have been trying all day to get…
I have been trying all day to get through to Customer Service on the phone and have been holding on for hours. I have sent them an email with no response. I have had three hot hair brushes from them, first one was great, the second one overheated and stopped working and the one I have now is also over heating so will only work on cool setting but even then overheats after ten minutes so it has to be switched off for a few minutes to cool down.
I have been waiting for a replacement…
I have been waiting for a replacement product to be sent out since making a complaint in April , ever since this was confirmed by email and calling customer service so many times still no response the product blew up whilst my daughter was drying her hair and sent videos etc absolutely shocking
Everything was fine in respect of…
Everything was fine in respect of ordering and delivery but when my wife opened her Christmas present there was no nozzle present in the box. The packaging gave the indication it may have been a a previous return. The hair dryer is working fine but without a nozzle.
Cliff Gregory

Reply from Nicky Clarke
Lovely product excellent service next…
Lovely product excellent service next day delivery,would definitely recommend.

Reply from Nicky Clarke
First time ordering direct
First time ordering direct. Website was user friendly. Didn’t take long to find what I wanted cheaper price than the shops and speedy delivery.

Reply from Nicky Clarke

Reply from Nicky Clarke
Love Craig he’s awesome always does my…
Love Craig he’s awesome always does my hair beautifully I don’t even have to show him what I want he just does his magic….. lovely atmosphere friendly and attentive…. Perfect 👌

Reply from Nicky Clarke
Its a christmas present
Its a christmas present so I cant comment on the item itself but delivery was very good as was the price of the items

Reply from Nicky Clarke
Very happy older customer!
Very pleased with my new travel hair dryer. I will b using it at home too as it is super efficient, light weight and the cable is a perfect length.
Ordering and delivery was excellent.
Many thanks, Nicky Clarke, for an excellent product!

Reply from Nicky Clarke
No response from Customer Service
I am still waiting for a response from Head Office regarding the hairdryer being delivered in a damaged box and therefore being ungiftable. I currently own an expensive ornamental hairdryer!
Delivery was very prompt
Delivery was very prompt. The product has an issue with the brush. Depending on how you turn the brush it can become loose from its fixing. This means you have to twist it back on but brush is extremely hot therefore twisting it is very difficult

Reply from Nicky Clarke
Unsatisfactory customer experience
I ordered a new hairdryer from Nicky Clarke company during the morning of Monday 28th October. I received an invoice with an order no. I am still waiting for delivery. Having contacted their customer services I was directed to a distribution company who knew nothing about my order. They sent me back to Nicky Clarke who I contacted again on Friday 1st November. I have received nothing from them and have now asked for my money back. The service was poor and I am not very happy.
Excellent quality item
Excellent quality item! The air brush is so easy to use and well worth the cost. I have thick curly hair and my hair was dried and bouncy really quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







