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Rated 1 out of 5 stars

My hair dryer started making a loud noises and a burning smell came straight away. I turned them off straight away!!! They were clearly faulty and dangerous. If I had continued to use them I saw they... See more

Rated 1 out of 5 stars

I have been trying all day to get through to Customer Service on the phone and have been holding on for hours. I have sent them an email with no response. I have had three hot hair brushes from them,... See more

Rated 5 out of 5 stars

Thought the product was almost exactly what I wanted. My old hair dryer was a Carmen travel, I had ,had it for over 15 years, bought another one exactly the same but it literally blew up after using i... See more

Company replied

Rated 5 out of 5 stars

Having checked googled for the price difference the Nicky Clark straighteners were cheaper to buy direct from source. They were delivered within 2 days. Perfect packaging! No issues as I wanted them f... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

Providing salon quality hair tools and products since 1991, Nicky Clarke is an iconic British brand. Offering a wide selection of hair tools and products including hair dryers, hair straighteners, hot air stylers and much more. We offer free and speedy delivery and hassle free returns policy for customer peace of mind.


Contact info

3.4

Average

TrustScore 3.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unsafe hairdryer !!!

My hair dryer started making a loud noises and a burning smell came straight away. I turned them off straight away!!! They were clearly faulty and dangerous. If I had continued to use them I saw they might have set a light or be extremely dangerous!! They are not very old and should not be faulty!!!! Not impressed!!!

14 October 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying all day to get…

I have been trying all day to get through to Customer Service on the phone and have been holding on for hours. I have sent them an email with no response. I have had three hot hair brushes from them, first one was great, the second one overheated and stopped working and the one I have now is also over heating so will only work on cool setting but even then overheats after ten minutes so it has to be switched off for a few minutes to cool down.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for a replacement…

I have been waiting for a replacement product to be sent out since making a complaint in April , ever since this was confirmed by email and calling customer service so many times still no response the product blew up whilst my daughter was drying her hair and sent videos etc absolutely shocking

22 April 2025
Unprompted review
Rated 2 out of 5 stars

Everything was fine in respect of…

Everything was fine in respect of ordering and delivery but when my wife opened her Christmas present there was no nozzle present in the box. The packaging gave the indication it may have been a a previous return. The hair dryer is working fine but without a nozzle.

Cliff Gregory

28 December 2024
Nicky Clarke logo

Reply from Nicky Clarke

Hi Cliff, thanks for leaving the review. We are sorry there was a part missing from your order. However i assure we do not sell or resell any refurbished products/returns without it being explicityly stated. Can i ask if you have been in touch with our customer service to arrange and new nozzle being sent out? if not, please contact them on 03331 218100 or via email at hello@nickyclarke.com and we would be happy to get this sorted for you

Rated 5 out of 5 stars

Lovely product excellent service next…

Lovely product excellent service next day delivery,would definitely recommend.

10 December 2024
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Reply from Nicky Clarke

Thanks so much for your purchase and for taking the time to leave a reply. it really helps and we appreciate your business.

Rated 5 out of 5 stars

Excellent product

29 November 2024
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Reply from Nicky Clarke

Thanks so much for your purchase and for taking the time to leave a review. We're glad that you love it!

Rated 5 out of 5 stars

First time ordering direct

First time ordering direct. Website was user friendly. Didn’t take long to find what I wanted cheaper price than the shops and speedy delivery.

25 November 2024
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Reply from Nicky Clarke

Love that you had a good experience on our site, thank you for leaving a review.

Rated 5 out of 5 stars

Good service

Products arrived really quickly well packaged and as described

15 November 2024
Nicky Clarke logo

Reply from Nicky Clarke

Thanks for taking the time to leave a review. We're happy that you're happy!

Rated 5 out of 5 stars

Love Craig he’s awesome always does my…

Love Craig he’s awesome always does my hair beautifully I don’t even have to show him what I want he just does his magic….. lovely atmosphere friendly and attentive…. Perfect 👌

8 November 2024
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Reply from Nicky Clarke

Thank you so much!

Rated 5 out of 5 stars

Its a christmas present

Its a christmas present so I cant comment on the item itself but delivery was very good as was the price of the items

11 November 2024
Nicky Clarke logo

Reply from Nicky Clarke

We appreciate you leaving a review and hope they love the Christmas present!

Rated 5 out of 5 stars

Very happy older customer!

Very pleased with my new travel hair dryer. I will b using it at home too as it is super efficient, light weight and the cable is a perfect length.
Ordering and delivery was excellent.
Many thanks, Nicky Clarke, for an excellent product!

6 November 2024
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Reply from Nicky Clarke

We're glad you love the dryer and thanks for leaving a review!

Rated 1 out of 5 stars

No response from Customer Service

I am still waiting for a response from Head Office regarding the hairdryer being delivered in a damaged box and therefore being ungiftable. I currently own an expensive ornamental hairdryer!

30 October 2024
Rated 5 out of 5 stars

Delivery was very prompt

Delivery was very prompt. The product has an issue with the brush. Depending on how you turn the brush it can become loose from its fixing. This means you have to twist it back on but brush is extremely hot therefore twisting it is very difficult

5 September 2024
Nicky Clarke logo

Reply from Nicky Clarke

Thanks for leaving a review! If you do have any issues with the product please do not hesitate to contact our helpful customer support team

Rated 3 out of 5 stars
Nicky Clarke logo

Reply from Nicky Clarke

Sorry to hear this. Please accept our apologies - the delayed delivery was caused by a mix up in our third party warehouse which was unfortunately outside of our control.

Rated 1 out of 5 stars

Unsatisfactory customer experience

I ordered a new hairdryer from Nicky Clarke company during the morning of Monday 28th October. I received an invoice with an order no. I am still waiting for delivery. Having contacted their customer services I was directed to a distribution company who knew nothing about my order. They sent me back to Nicky Clarke who I contacted again on Friday 1st November. I have received nothing from them and have now asked for my money back. The service was poor and I am not very happy.

28 October 2024
Rated 5 out of 5 stars

Excellent quality item

Excellent quality item! The air brush is so easy to use and well worth the cost. I have thick curly hair and my hair was dried and bouncy really quickly.

27 October 2024

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