Nickscali Reviews 

I bought a sofa from the Croydon store. On delivery the sofa had 2 long deep pen marks that are ingrained into the leather. The delivery company took pictures at the Croydon store with the pen marks and showed them to me when I complained. I contacted the store manager and he told me that there is nothing that he can do and forwarded it to the companies head of service and after 1 week I have heard nothing. I don't recommend this company and their products. It's been 4 weeks now and no contact from Nickscali.

Nice and straightforward! Second time customers now.

Elizabeth was very patient whilst I sat on every sofa in store and deliberated over so many different colour and fabric options.
Great service and support

Abdul, was fantastic with the time he took to show us and help us pick what was right for us.

Knowledgeable, polite, happy chappy, not at all pushy but we were aware Richard was available to answer questions and offer advice. Enjoyable purchase in a relaxed atmosphere.

AVOID buying from Nick Scali. My experience ordering a modular sofa at the Croydon outlet has been a nightmare. I went into the store and clearly said I wanted a mirror image of the sofa on display. The salesperson picked all the pieces and drew up a plan, which I signed. They got it wrong. When the sofa arrived, it was completely different from what we had agreed.

The problem is simple: they didn’t do their job properly. Their staff chose the wrong modules, and the result is a sofa that can’t even be arranged in the layout I asked for. This isn’t a small mistake or a slight difference—it’s a basic failure to get the order right. You expect a furniture company to understand its own products and put together a correct order, but that clearly didn’t happen here.

What really makes this worse is how they’ve handled it. They rejected my complaint and refused to offer any refund, replacement, or proper help. No accountability at all. They made the mistake, but I’m the one left dealing with it and paying the price.

This has completely ruined what should have been a simple purchase. A sofa is a big expense, and you expect at least a basic level of competence and care. Instead, I’ve been left with something I didn’t order and no support to fix it. I’d strongly warn anyone thinking of buying from them to STAY AWAY.

Jaz and Abdul were absolutely brilliant. The customer service was warm, welcoming and friendly. The sofa’s are completely different from any other company. It’s rare you can find recliner sofas that are actually beautiful, it’s the perfect blend of practicality and design.

Excellent Customer Service

I went to your Lakeside store looking for a new suite with my daughter and spoke to Gareth who directed me to what I was looking for, leaving me to browse and try out. When he came back to me I had chosen the suite I wanted.
He went through everything that I wanted to know, explaining everything about it - leather or fabric, colour, sizing, combinations, etc.
All costs were explained upfront.
I was happy with all information given so purchased what I wanted.
The store was very welcoming and Gareth was so very helpful and informative about everything,
I would strongly recommend this company and will definitely be going back!

Christine was excellent very knowledgeable and made us confident in our purchase 😀

DO NOT BUY FROM HERE.

Absolutely appalling customer service and quality of furniture. Me and my partner had our sofa delivered in November 2025 which we payed over £2500 for and the fabric material has all blobbled and spreading through out the sofa. This started happening 2 weeks after we had it delivered. We rang customer services who came round to see the problem and said “ it’s wear and tear “ nothing they can do and told us to go and buy an electric roller to remove bobbles. Absolutely shocking after having it 2 weeks. Also now after 6 months of owning the phone charging points have become very temperamental.

Would not advise buying a sofa from there.

An excellent experience and great deal with reasonable prices.

Excellent service from Sana and Paul in Coventry.

Excellent service, knew exactly want I wanted. Nothing was too much trouble
Looking forward to my new settee.and would definitely recommend to all

Fantastic service from Elliot! With expert input from Colin and Dave. They were incredibly knowledgeable about the sofas, genuinely friendly, and made the whole experience relaxed and enjoyable with absolutely no pressure. It’s rare to find such great customer service, would highly recommend them to anyone!

Friendly atmosphere, good selection of sofas, let us take the swatch to match against colours for walls, all in all good customer service

Great service from Richard

John gave us great service

We’ve recently purchased the perfect corner suite we were looking for from the Fosse park branch. Fully customised and tailored to our needs, quick and easy experience and a great price. Many thanks to Abdul for help in the process.

Prakash, was great, very informative, understood our requirements, great customer service, thanks for your help.

Fantastic service from Richard! Amazing customer service. Highly recommend