Nickola Candela Reviews 

252
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The customer service I have received has been excellent. I haven't received my samples yet due to holidays, but as soon as I do I will be reviewing again. Looking forward to getting them!

Rated 5 out of 5 stars

I love this company. The products are packed so beautifully and packed carefully. They arrive quickly and nothing is too much trouble I have enjoyed Reed diffusers, wax melts and now car diffusers.... See more

Rated 5 out of 5 stars

My order arrived within 48 hours and I didn’t need to spend a fortune for free delivery. I know the products with be fantastic as I bought refills for the diffusers I already have which were Chr... See more

Rated 5 out of 5 stars

Excellent service - they contacted me to explain one item was out of stock and then substituted with another candle. Delivery was very quick (next day) and the candles are wonderful. Very natural scen... See more

Company details

  1. Home & Garden

Written by the company

Here at Nickola Candela we're trying to do something different! We not only care about providing great quality candles, but also care that you care about the environment. So all our candles are vegan but we also are mindful that the main ingredient in candles is soya wax ! We give back £1 for every candle you buy to the Bumblebee Conservation Trust. So when you purchase a candle you save a bumblebee .


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Very good products, very nice person to deal with can not praise this company high enough.

8 October 2020
Rated 5 out of 5 stars

Excellent service

Excellent service when I had query about the scent - Joelle reply very promptly. Very impressed with their customer service. The candles from this company is amazing (Lavender & Amber) that’s why I reordered some more. Many thanks.

7 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Joelle even messaged as soon as I’d placed my order to suggest another way to do my gift message as my message was to big for the label.
The leather Anniversary soy candle smells amazing! Thanks so much x

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Incredible

Incredible service and incredible products. I have no hesitation in recommending them to anyone. I will definitely be a frequent purchaser

19 September 2020
Unprompted review
Rated 4 out of 5 stars

Tonka Oudh - just gorgeous!

I purchased the Rose and Oudh and Tonka and Oudh, and I just fell in love with the second one. Absolutely gorgeous and just how I imagined it would smell. I thought the first one would have a stronger hint of rose, but looks like that might be Peony Oudh which is probably now going to be my second purchase. The delivery was very speedy which shocked me in this pandemic, I received it within 2 days!!
My only feedback would be to set up a confirmation email once the order has been placed, I wasn’t sure and had to follow up.

18 September 2020
Unprompted review
Nickola Candela logo

Reply from Nickola Candela

Thank you for your kind words. Confirmation emails are sent out automatically if a email address is given. This is set up by the web platform and is not done by my company itself . Sometimes emails can end up in spam so please check your spam folder . We also recommend checking email addresses before submitting. Kind Regards Joelle 🐝

Rated 4 out of 5 stars

Absolutely fabulous I can honestly say…

Absolutely fabulous I can honestly say that the diffuser is on par with a molten brown diffuser that I had but this one costs more than half the price of molten brown would highly recommend

17 September 2020
Unprompted review
Rated 5 out of 5 stars

Such a special product

Such a special product. Beautifully packaged and presented, delivered in a smash proof box in good time, and every item shows the love and care that went into creating and packaging it. I bought refill diffuser oils in 150mls so I could try a few different ones out and they smell AMAZING. I also bought the ceramic oil holder with another scent and it is beyond exceptional,so I am now adding this brand and its products to my list of things to buy people I love.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great communication from Joelle. I have no doubt that the candle which I've ordered as a gift will be gorgeous.

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Love the scents and even when the one I…

Love the scents and even when the one I ordered was not available the owner contacted me swiftly and suggested another scent which is just as fabulous. I have not used the candle yet however I look forward to it as previously had it in a wax melt and sure it will be just as fantastic as a candle. Packaged very well and all recyclable - easy in my world as cannot abide having to faff and separate. Would recommend.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

Joelle was incredibly helpful when we…

Joelle was incredibly helpful when we called to confirm delivery method and to add a gift bag to the order. She had been pouring our candle and preparing the delivery minutes after our order was place at eight in the morning! The delivery box itself was whimsical and the contents surpassed our expectations - this gift will go over so so well. Brilliant example of artisan craft and top quality. THANK YOU!!!!

30 July 2020
Unprompted review

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