Negative Review to Nicholas Kusmich's service/program
# Negative Review of Nichols Kusmich's Service/Program
I regret having to leave a negative review, but I value honest feedback as it provides the best insight into a service or professional. While this is my personal experience and may not reflect everyone's experience, I believe it's important to share.
## The Purchase
On June 17, 2024, I purchased a service from The Advisor Council of Mr. Nicholas Kusmich. Prior to this, I had participated in two free online consultations offered by the company.
### Issues with Communication
After the first video call, I expected to receive a link to the recorded call and a summary of our discussion. However, I received no response from the employee/salesman, forcing me to schedule a second call after numerous unanswered messages.
### Misalignment of Services
During the second call, I was presented with a solution that supposedly met my needs. I had consistently specified that I did not want courses and was seeking individualized assistance, primarily to better manage my Facebook ads and improve my brand positioning. I emphasized that I already had a website and the necessary tools for my online activity.
### The Offer
I was offered a program costing $4,500 for three months, payable monthly at quote of $1,500. The salesperson provided a payment link without any further information about the service conditions. (eg. sign a contract).
## The Purchase Process
Upon clicking the link, I was directed to a purchase page with a form to complete the payment. At the bottom of this form was a checkbox to accept the Terms and Conditions of Service.
### Misleading Terms
Before purchasing, I read the terms. Under "Refunds / Cancellations," specifically for membership programs like Council, it stated: "There is a 14-day cancellation notification policy required for any membership programmes."
This led me to believe that the service I was purchasing was a membership program, as it was presented as a program payable monthly. Based on this understanding, I proceeded with the purchase.
## Post-Purchase Issues
Immediately after payment, a page opened with a contract for me to read and sign. This raised significant concerns:
1. It's an unfair and non-transparent business practice to provide a contract only after purchase, without prior opportunity to review.
2. I was never informed that I would need to sign a contract or given a chance to read it before purchasing.
### Immediate Action
I promptly contacted their customer service, copying all relevant parties (the consultant/salesman and Nicholas Kusmich). I highlighted this problematic procedure in my communication and my needs (refund).
Notably, within 24 hours, they changed their shopping cart, replacing the link to the Terms and Conditions with the Contract link, effectively admitting to the error.
## Refund Request
Before considering legal action, I contacted them requesting a refund of my $1,500. I communicated this request within 2-3 hours of my purchase and reiterated it in all subsequent communications.
### Company Response
They attempted to offer alternative solutions, but I consistently refused, emphasizing my desire for a refund. The basis of trust necessary for any business relationship was lost, and I believed the law granted me the right to a refund, especially given the unfair and non-transparent business practices.
### Lack of Resolution
Eventually, they ceased responding to my emails and communications, apparently believing they could retain my money despite clear legal protections and their non-transparent commercial practices.
## Key Points
- Had I been informed about signing a contract and given the opportunity to read it before purchase, I would not have bought the service.
- To date, I have not received a refund despite my legitimate request, never using the main service purchased, and making an immediate refund request within hours of payment.
- I have not signed the contract presented after purchase.
## Evidence
I possess all necessary evidence to support my claims, including:
- All communications
- Screenshots of their page before and after the changes
- Canadian regulations regarding digital contracts
- Relevant international, common, and civil law regulations
I leave it to the reader to evaluate and judge the situation based on my experience.
14 July 2024
Unprompted review