I purchased a set of TPE floor mats and…
I purchased a set of TPE floor mats and aluminum pedals for my BYD (Order total £129.85). Upon arrival, the items were in poor condition and not as expected.
I have attempted to contact NICE BYD customer service 5 or 6 times to arrange a return, which is my legal right as a consumer. The seller has repeatedly declined my return request and is now ignoring the fact that the goods were received in bad shape.
I have packed the items back in the original box exactly as received (and have video proof of this), but they still refuse to help. I am now forced to file a dispute with American Express to get my money back. Do not buy from here if you expect any customer service or the ability to return faulty goods.








