Did not receive an order confirmation. But in the end a tracking email from the delivery company. Customer Service responds nice and promptly though. Delivery would take 2-5 days. At one point the tra... See more
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Nice website and products. Didn't receive an order confirmation (invoice) and no info on shipping, which left me uncertain on how things were progressing. So had to reach out twice to their service. T... See more
After I hear that the transportation company do not deliver on house addresses anymore I deleted directly the order. Then I ordered a new package and ask by email if they can send the package as soon... See more
Buying was a simple process. Shipping was done quickly and items arrived in good order. Just an uneventful experience which is what you want to have when buying something online.
Company details
Written by the company
Welkom op NiceBeauty Bij NiceBeauty bieden wij een grote selectie van schoonheidsproducten aan tegen scherpe prijzen. Wij hebben een uitgebreid aanbod van huidverzorging-, haarverzorging-, en make-up artikelen, elektronica en nog veel meer. NiceBeauty is in 2009 opgericht in Denemarken. Het doel was toen om de dure haarverzorgingsproducten die bij de kapper te koop zijn, goedkoper aan te bieden. Dit doel hebben wij vandaag de dag nog steeds. Inmiddels bestaat onze selectie niet meer alleen uit haarverzorging, maar de prijzen zijn nog altijd laag. Op heden beschikt NiceBeauty over een selectie van meer dan 16.000 artikelen van meer dan 260 verschillende merken. Ontdek zelf onze geweldige aanbiedingen, geweldige promoties en prachtige producten. Al meer dan 60.000 mensen in Nederland zijn blij gemaakt met een pakketje van ons uit Denemarken, wij kijken er naar uit om ook U zo blij te maken. De laagste prijzen, de beste service Als u vragen heeft kunt u altijd contact opnemen met onze klantenservice nl@nicebeauty.com, of u kunt ons bellen op (+31) 20 891 0380. Onze openingstijden zijn: ma-vr 09:00 tot 15:00. Let op wij spreken en schrijven alleen Engels.
Contact info
Stærevej 2, 6705, Esbjerg, Denmark
- (+31) 20 891 0380 (We speak English)
- nl@nicebeauty.com
- nicebeauty.com
4.1
Great
5K reviews
Asks customers to review
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Sharp price, quick delivery, dented package
Sharp price, quick delivery, package was dented though but no damage to the products inside, protected well enough.
16 December 2023
Quick and easy
Very happy with the order, first time purchasing from NiceBeauty and everything was perfect. Quick to ship and items securely packaged. Thanks!
11 December 2023
Everything was perfect
14 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
3 weeks later and still no delivery
3 weeks later and still no delivery. And you ask for a review….
11 December 2023
Reply from NiceBeauty.com
Hi
Your package was delivered december 18 to you - I'll just send you an email with the information :)
Merry Christmas
Emma/customer service
Very fast and good coming
11 December 2023
Everything was perfectly
26 November 2023
Everything is Ok
Everything is Ok. I'm delightful with my order. Well packed. clear delivery in time
26 November 2023
Did not receive an order confirmation
Did not receive an order confirmation. But in the end a tracking email from the delivery company. Customer Service responds nice and promptly though. Delivery would take 2-5 days. At one point the tracking email did not work anymore and we are now at day 10, nothing received yet. Supposed to be delivered yesterday before 10pm, received a message around 10.30pm that delivery was cancelled and a new delivery date would be communicated. Still waiting on the new ETA....
25 November 2023
Reply from NiceBeauty.com
Hi Marjon. I am sorry that your parcel is delayed. Parcel shops all over Europe are extremely busy and therefore you can experience delays. We apologoze for that. Regards Britta - NiceBeauty
Thanks for the great service
Thanks for the great service! The courier has lost my parcel and nicebeatuty immediatly sent me a new one to Germany.
18 November 2023
Potential fake shop generated by AI, unprofessional customer service
This shop looks like it’s generated by AI and fake. The German business registration number stated on the website does not exist, the business story, people and fotos mentioned under “About Us” cannot be verified anywhere. All reasons to highly doubt this shops’ integrity.
I placed an order and then quickly cancelled after I checked their business registration, fortunately without having handed over any credit card details. I went through PayPal, the processing of the refund by nicehair/nicebeauty was unprofessional as I actively had to ask Customer Service - who luckily replied - to free up the blocked amount. Customer Service is only available in English despite having a German-language website, and their replies seem generic (either sent from Britta, Rikke or Emma) and highly unprofessional (use of Emojis, casual language, reply from “nicehair” despite having ordered from “nicebeauty” - which could be a rip-off of the trustworthy “niche-beauty.com”).
If you can, order from a brand you truly trust. If you’re ordering here because you found a product below market price, or you found something that is sold out everywhere else, think twice before handing over any payment info here. If you do receive a product from this shop, check for quality (some fake shops send out fake goods and manage to stay up for a while before being discovered and moving on to the next AI-generated URL). And if you do receive fake goods or end up with your credit card data stolen, immediately talk to your bank and the police, so that others may be protected from further fraud.
Also, I placed my order on the German site. Why I’m being sent to the Dutch page for a trust-pilot review is far from trustworthy business behavior.
PS: I never received the personal reply as stated below by the customer service rep. I did get a refund from PayPal; however, my suspicion of this being an unprofessional operation is not convincingly disputed by the shop’s reply below. Also, the fact that any customer service would disclose private information that is solely between client & business (like what happened with parcels, or who allegedly sent whom a screenshot) on a public platform like trustpilot does not create more trust. If you’re truly not a fake shop, you should be extremely shocked (!) by any claim in that direction and reconsider the way you’re presenting yourself on social media, your website and in your overall communications.
24 November 2023
Reply from NiceBeauty.com
Hi Muriel
We are definitely NOT a fake website.
We are based in Denmark, so we answer in English.
We have canceled the order at your own request, it may take a few days before paypal releases the money to you - I have sent you a screenshot that it has been refunded.
We have 7 customer service employees, which is why you come into contact with more people, as we prioritize answering you customers as quickly as possible.
Wish you a good day
Emma/Customer service
Top super klantenservice heel…
Top super klantenservice heel behulpzaam.
Top service very helpfull and fast delivery.
24 November 2023
The package was not delivered
The package was not delivered. As it was a Christmas Calender, starting with 01.12., it is really a mess not to have received it!!
23 November 2023
Reply from NiceBeauty.com
Hi Volker. I am sorry for late delivery. The parcel was delayed at DPDs terminal due to the very busy season. It is very unfortunate but I am happy that the parcel was delivered to you yesterday. Regards Britta - NiceBeauty
You took the order with delivery with a…
You took the order with delivery with a delivery address in Spain, took the money and later you cancel everything, because you do not deliver to Spain.
Not as good I know you from the past.
16 November 2023
Reply from NiceBeauty.com
Hi Thomas
Im sorry we do not deliver to Spain.
We hope to do so in the future.
I can see that when we cancelled the money, the money went back to Paypal which you used as payment.
We never got the money from Paypal.
Have a nice day
Sincerly, Nicebeuty customerservice.
Everything perfect
Good service and product. Fast shipping, no complications on the way to Germany. Would definitely order here again!
12 November 2023
My order has been cancelled and I don’t…
My order has been cancelled and I don’t get any information about a refund. VERY BAD EXPERIENCE.
18 November 2023
Reply from NiceBeauty.com
Hi
We are sorry to inform you that due to a mistake in our warehouse, we are not able to deliver the product/s that you ordered.We have cancel your order and we will not charge you for the product.
We sincerely apologise for the mistake.
Have a nice day.
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