Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more
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Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more
Company replied
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more
Company replied
They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more
Company details
Information provided by various external sources
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Contact info
Bethnal Green Road 238-240, E2 0AA, London, United Kingdom
- nicceclothing.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Scumbag company has taken my money and…
Scumbag company has taken my money and blocked my email. Trying to say I've received my order when it was only partially delivered lated January. It's now April 2024 and still no update and half the order is missing. The app SHOP has it even stated that it was partially delivered but these numbskulls at nicce seem to think they can get away with half orders at full cost. This is by far the most disgusting company I've ever bought from. Reporting them for fraud
Absolute joke of a company
finally got a reply after weeks of waiting, they offered me a replacement for a damaged item, all I had to do was reply to them saying "Yes", funny enough I can no longer send them emails, I have tried on all 3 of my email accounts and all 3 get this error message when i try to reply! This is an absolute joke of a company!
why is none of my emails sending to nicce now! Guessing they've changed there settings after all the complaints they are getting!
NICCE order #38368
NICCE order #38368
Ordered goods back in November and have been chasing a refund for 4 months now. No response whatsoever - absolutely terrible company. Please avoid ordering with them to ensure you don't waste your money
Good quality items.
Good quality items on a website very easy to navigate and order. Delivery is quick and easy to arrange.
Order #385140
Ordered 5 items in December, only got one. Have tried multiple times to contact them, still no answer.
Items missing and struggling to contact…
Items missing and struggling to contact customer services, no replying to email ... customer beware, £90 down!!!
Incomplete orders
Incomplete orders.
I am still waiting for s reply on my email regarding this.
1 hat missing
1 tracksuit pair
I have been trying to sort out a return…
I have been trying to sort out a return which came dammage packege and no return note,its been six days since i herd from you,so tommorow i will be returning the parcle with a letter before the 14 days runs out, i hope this can gets sorted out before the end of the 14 days because i canot aford the lost , thankyou
I am not happy at all I have only…
I am not happy at all I have only received 2 out of my 3 items since mid Jan and not arrived I have emailed and received no response this is awful service and want my money back asap my order number is 394824 please look into as I would love resolution
Tshirt arrived damaged
Tshirt arrived damaged, I have emailed customer support to ask for an replacement and prepaid label to return the original, no phone number to contact, 5 days later still no reply, terrible service
Excellent 🥰🥰🥰😉
My order came with tracksuit with holes…
My order came with tracksuit with holes of cigarette. Zero answer from their customer support. My girl returned item and did not receive money back.
Discussed!!
Refund given after almost 3 months of…
Refund given after almost 3 months of placing an order for several items. I didn't cancel the order, I waited patiently following a recent email explaining the delay. Really rubbish service, I wont bother with this company again.
Order
Order number: #395210
I emailed them in regards of cancelling an order and it has been 2 weeks and still no response. I sent them another email to send me a returns form as it did not come with one, and still no response, so how can one expect to return a parcel within 14 days, if the company themselves are taking long to respond and resolve an issue. Pretty disappointing, as I buy clothing from this brand often.
Shocking customer service
Order #394223
My son placed the above order on the 9th Jan for 4 items. Money was taken straight away and nothing arrived in the 5 days the website suggests delivery should take. But as we thought Nicce were a reputable brand didn’t worry about it too much. After 10 days we emailed asking for an update. Somewhat surprisingly from some of the reviews I have now read we actually got a reply. This said there had been logistical issues along with lots of orders hence the delay. The next day half his order arrived. Since then we have emailed again only to receive the generic automated reply. Here we are 42 days after ordering with only half an order, no communication and significantly out of pocket. It’s a shame really as the clothes are great if/when you get them.
It’s May now and still nothing. Downgraded review to 1 star as there is no lower option.
Will not be buying/recommending again. Will go to sports direct and buy off the shelf in future
New update. Thought we would try one last time. Sent a short email yesterday asking for a refund. Had confirmation today they have issued a refund. No apology or explanation but fingers crossed it’ll all be over soon
Ordered from them 3 weeks ago
Ordered from them 3 weeks ago - no delivery no correspondence - they need reporting as they are fraudulent company
#394655
#394655
I made an order well over a month ago and I’m still yet to receive my order. Sent multiple emails and no response.
Bunch of scammers!
Bunch of scammers!! I placed an order for Xmas for a few items, but the never arrived. Sent them countless emails with no response so had to go through my bank for a refund. Eventually 3 months after the purchase I got an email stating they didn't know what happened bla blah blah & issued me a 15% discount off my next order WHICH I WON'T be using!! The cheeky buggers then tried to denied the claim through my bank!! PLEASE STAY CLEAR OF THESE SCAMMERS!!
Order not arrived
I have ordered 3 times in a short time. 1 package has not arrived. No response to emails had to do a claim through my bank. Other 2 orders came eventually but delivery was extremely long and I had emailed them about these too with no response.
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