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NHS Credit Union Reviews 

419
•
TrustScore 5 out of 5

4.9

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize that the dedicated team members are exceptionally helpful, polite, and understanding throughout loan applications. Many individuals praise the personalized financial advice received, noting that staff take ample time to explain all available options clearly. Consumers also deeply appreciate the straightforward online platform and timely communication that make managing personal accounts very easy. People regularly mention receiving compassionate assistance during difficult life situations without ever feeling embarrassed or judged. Reviewers consistently recommend this trustworthy and supportive service to their colleagues and friends for various financial needs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled in a professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Response time

People report positive experiences with response time, noting that staff members are consistently timely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv been with the nhs credit union for 18years . Iv saved woth then and had several loans . Had new loan for a car which is better interest and terms than hp. Easy application and stress free and don’t... See more

Rated 5 out of 5 stars

My experience with the NHS Credit Union was exceptional from start to finish They were quick to respond and all questions and paperwork sent via text message just goes through so smoothly and easi... See more

Rated 5 out of 5 stars

I’ve used NHS Credit union for a loan on a few occasions now and it’s always been a relatively straight forward experience. It’s a fairly quick process considering how they assess your loan. From app... See more

Rated 5 out of 5 stars

I cannot recommend the NHS Credit Union highly enough. I recently reached out for help consolidating my debts after a very difficult year, and the support I received was exceptional. Paula, in... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Credit Union
  5. Loan Agency
  6. Savings Bank

Written by the company

The NHS Credit Union is a financial co-operative, owned and controlled by its members. We help care for the financial health of members across Scotland and the North of England and our membership is growing at record rates. Almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.

Contact info

4.9

Excellent

TrustScore 5 out of 5

419 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(419)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Borrowing for home improvements

Made borrowing money for home renovations so easy. Everyone is so helpful in getting you the best deal. Quick to respond via the app and loan approved really quickly as is the money in your account. I wouldn’t borrow anywhere else.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

Everyone was so quick to get back to me and very understanding too.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad service do not use if u want to save

I have been a member for years and for the last 3 weeks I have been unable to speak to someone to withdraw my own money . I cancelled my membership and was told I would get my money in my account right away away and still not in my account 24 hours later . Unhappy that it is so difficult to get ur own savings would not recommend

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Defo join the credit union

I have been a member for many years and with the introduction of full online paperwork the processes are much quicker. It’s a great way to save and another option if you wish to borrow as the interest rates are better

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Debt Consolidation

I have only been a member for one year and the help I have received has been amazing, I applied for a christmas loan and it was brought to my attention that they could offer me something better in order to save me I was able to consolidate existing loans, credit cards etc and this so close to Christmas has taken such a weight off , cannot thank Natalie enough for her professionalism throughout the whole process and for looking into my situation and showing me that other better long term options were available to me

27 November 2025
Unprompted review
Rated 1 out of 5 stars

I would have say they are shocking they…

I would have say they are shocking they give you a loan and it gets took of you wages but when you apply again after paying the first one of they then they decide that you are not eligible for one what is this shit why the hell do they say no when they take it of your wages does not make sense

26 September 2025
Unprompted review

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