NHG Homes Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, clear, and supportive throughout their journey, making interactions pleasant. People frequently highlight the exceptional customer service, noting that agents are knowledgeable, patient, and always available to answer questions. The overall service is often described as smooth, well-managed, and professional, making complex processes easier. Reviewers appreciate the quick response times and smooth user experience, feeling well-informed at every stage. Agents are often commended for their dedication, going above and beyond to ensure a stress-free process and providing clear communication. This commitment to guidance contributes to a highly positive and reassuring experience for people.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication, highlighting... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more

Rated 5 out of 5 stars

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more

Rated 5 out of 5 stars

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more

Rated 5 out of 5 stars

Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachabl... See more


Company details

  1. Housing Association
  2. Property Management Company
  3. Real Estate Developer

Written by the company

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(323)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with the NHG Sales…

Great experience with the NHG Sales team, especially Steven Trung Lam who has been incredibly supportive and helpful during the process. I found him to be extremely professional and knowledgable, and he went above and beyond to help move things forward as quickly as possible. Thank you!

18 October 2022
Rated 5 out of 5 stars

As a first time buyer Steve was super…

As a first time buyer Steve was super helpful in taking me through the necessary steps and got back to me quickly during when required. It made my experience alot less stressful and enjoyable. I was also happy with the overall sales teams customer service and would like to thank them for helping me get on the property ladder. I'm super happy and recommend their services for future purchases.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

NHG - Best people in the service are here

Our experience with Notting Hill Genesis had been brilliant throughout, we did shortlist a few properties before we got our keys today. NHG usually have better build quality in fixtures in their property. We got the best customer service experience from Steven, Priyesh, John Vincent also the PMO for our property at Gallions Reach, Sinead. Would strongly recommend NHG for anyone considering purchasing and if you are lucky to get the same set of people with whom we have been dealing, your experience is going to be top-notch.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

First Time Buyer - Great Agent!

I am a first time buyer & not familiar with the process at all. However, once I made my decision to buy at RAW, Camille & Steven at NHG were FANTASTIC & I couldn't have done it without them. Both Camille & Steven were very diligent & I would like to thank Camille Rachael for her help she provided. Steven was always on hand to answer any & all questions (even silly ones) & returning calls & emails. Steven became my contact & he was absolutely excellent & VERY VERY patient with he had as he explained everything to me step by step, stage by stage & helped guide me on expectations, supported me with the solicitors, chasing on my behalf, ensuring that they did not delay anything unnecessarily & really without even knowing it, he managed my frustrations which helped get me through this process sanely. I would without a second thought, recommend Steven as an Agent & I would like to thank him for all that he has done helping me get these keys to my RAW property.

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Shared Ownership Property

I was a first time buyer looking for shared ownership. I had a great experience with both Steven Lam and John Vincent.

Throughout the process they were both patient and did their best to connect me to associate partners for broker firms and also kept up & on top of with the process of the mortgage and sales.

I'm so appreciative to the team for helping me reserve the property I'd hoped for, and for overall going above and beyond to helping me secure the property!

22 August 2022
Unprompted review
Rated 5 out of 5 stars

The NHG Sales Team was amazing

The NHG sales team was amazing. We want to specially thank Priyesh Jani for taking his time to explain everything to us and being so patient with us.We were first time buyers at Woolwich Reach and we had loads of questions and Priyesh always responded to our numerous emails and calls. We are absolutely delighted to be on the property ladder and we loving our new home.

21 August 2022
Unprompted review
NHG Homes logo

Reply from NHG Homes

Thanks for your review Keshnie, I have passed this on to Priyesh and it's great to hear you're loving your new home at Woolwich Reach!

Rated 5 out of 5 stars

First time buyer

The staff at NHG were responsive and supportive throughout the whole process, which really makes a difference to a first time buyer. I had lots of questions from the outset, and Camille was great at getting back to me. She even emailed me to apologise when she was unable to take my call and promised to get back to me as soon as she was able, and she did! Steven Lam took over the second leg of the process, seeing me through to the mortgage offer, pushing for the exchange to take place, and finally celebrating the completion with me. My anxiety levels would have been through the roof, had I not been looked after so well throughout.

4 August 2022
Unprompted review
NHG Homes logo

Reply from NHG Homes

Thanks for the amazing review Loleta, glad to hear Camille and Steven were able to answer any questions you had and put your mind at ease! We'll be sure to pass on the feedback to them.

Rated 5 out of 5 stars

Great Customer service

Great Customer service. Priyesh was spot on Diligent and very helpful. It was a very simple and speedy process securing my first property.

I will definitely recommend. Great Job!!!

Thank you 😊.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

John Vincent and Steven Lam were polite and courteous throughout the process of getting our property. They took time to listen and explain all our numerous questions being first time buyers. Emails and calls were responded to promptly, couldn’t have asked for a better service!! 101 stars ⭐️

21 July 2022
Unprompted review
Rated 5 out of 5 stars

5 stars to John Vincent and Steven Lam

John and Steven have been helpful throughout the process of the purchase of my new home. They are attentive, efficient, knowledgeable and answered all my questions. They have done a great job and provided a great service.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

5* service

Just completed on my apartment purchase with NHG at Royal Albert Wharf and despite a very protracted process due to legal issues mainly with my house sale, NHG, in particular Steven and Priyesh, were always very efficient, polite and professional and did all they could to successfully bring the purchase to completion. A definite 5* service.

6 April 2022
Unprompted review
NHG Homes logo

Reply from NHG Homes

Hi Bev, thank you for taking the time to leave a review and it's great to hear you were pleased by the service by Steven and Priyesh. I'll be sure to pass on the kind words! Congratulations on your new home!

Rated 5 out of 5 stars

Wonderful service

I recently purchased an apartment from Notting Hill Genesis and was Resuly impressed with the process. Despite long delays from my side the sales consultant remained patient, in contact and helped to reduce the delays. When all the issues were resolved exchange and completion was done within a week

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Faultless service from NHG

The service I have received from NHG has been faultless. I haven't written many reviews before but really feel like it's deserved. Both Simone, who showed me round the property initially and was such a great support throughout and after the process and then Anthony who was such a great help, whether this was chasing up the solicitors and also giving me advice. I really cannot say enough of how helpful they have been and now that I am in my new home it means even more. Thank you

31 March 2022
Unprompted review
NHG Homes logo

Reply from NHG Homes

Thank you for taking the time to leave us a review, it's lovely to hear how supportive and helpful Simone and Ant have been. I'll be sure to pass this on to them. Congratulations on your new home!

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about Christine (in sales) and Camille (who showed me around the property). They were both very informative and patient and answered all my questions (as a first time buyer, I have a lot). My experience with NHG has been far better than other similar companies in London.

2 March 2022
Unprompted review
Rated 4 out of 5 stars

Smooth process

We started the process at the end of October and will be moving in end of February. Good communication throughout the process, allowed us to measure up before completion date. Will attend a home tour before we move in too.

17 February 2022

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