The best chat service! FRANCKEL & PLEVY, LLP is a personal injury law firm in New York and we have been using Ngage on our 3 websites for several years. Although people usually call 1-800-HURT-911,... See more
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We are a local Law firm in Phoenix, and we been using Ngage for almost 2 years. Ngage is great for our field (criminal defense and Personal Injury), it has helped increase our foot flow and out finan... See more
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Very happy with the service. Just started up thinking we didn't have much to lose by engaging with potential clients on our own website when we are not always available. Right away, we signed up our... See more
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I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we... See more
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Company details
Information provided by various external sources
Ngage Live Chat provides website visitors the ability to engage with a live operator 24/7, helping reduce your website bounce rate and improve your conversion rate. Call us at 866-201-8169 to learn more.
Contact info
6504 Bridge Point Parkway, 78730, Austin, United States
- 866-201-8169
- support@ngagelive.com
- ngagelive.com
4.6
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The individual chatting with the…
The individual chatting with the potential clients handle the chats appropriately.
3 August 2023
Incredibly helpful for my small firm
Incredibly helpful for my small firm. Allows my firm to engage potential customers on multiple platforms 24 hours per day. You will not regret it!
11 October 2021
Reply from Ngage Live Chat
Thank you Andrew. We are appreciative that you gave Ngage a shot and pleased to hear it is working for your firm!
Reply from Ngage Live Chat
Thank you for sharing Sara. Converting more visitors to contacts is our number one goal. Please do not hesitate to let your account representative know if we can improve your experience in any way. Thank you!
A nice feature to add to the website
A nice feature to add to the website, but it has not made a significant impact on our website visitors being converted to leads.
26 July 2021
Reply from Ngage Live Chat
Hello Mr. Morgan, thank you for giving Ngage a shot and for leaving a review. For some firms, we have seen that it can take a couple months to see the true impact that Ngage has on their conversion. We would suggest that you continue to monitor, and if you'd like we can set up a quick call to go over best practices. Thank you!
Where’s the lead?
The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.
26 April 2021
Reply from Ngage Live Chat
Hi John, we are sorry to hear that. Ngage only charges for valid chats (relevant to your firm's practice areas, within your geographic area, must be a new contact). So if we have not chatted with any relevant visitors from your website, you should not have a bill. We will have your account representative reach out to you to offer some adjustments so that you can get the most out of the service. Thank you.
Very happy with the service
Very happy with the service. Just started up thinking we didn't have much to lose by engaging with potential clients on our own website when we are not always available. Right away, we signed up our first contact and couldn't be happier. In fact, our client said that he specifically was impressed with our use of technology by having a real live chat feature on our website whereas most other law firms do not. Thanks Engage!
14 April 2021
Reply from Ngage Live Chat
Thank you Mr. Smith, we are happy you gave Ngage a shot and impressed that you signed your very first contact! Here's to continued success.
We've been using this feature on our FKCS.Law website !
We've been using this feature on our website for several months. I'm impressed by how well the live chat people keep those visiting our website engaged and how well they obtain pertinent information from the visitor.
Behind the scenes, the business aspect of using this feature has been seamless!
8 April 2021
Reply from Ngage Live Chat
Jeff, thank you so much for sharing. We are glad you have had an impressive experience with Ngage!
We have been using Ngage for over a…
We have been using Ngage for over a year to help convert website visitors to real leads for our firm. We are happy with the results.
5 March 2021
Reply from Ngage Live Chat
David, we appreciate you giving Ngage a shot, and we are pleased to hear that it is performing for you! Thank you.
Doubled My Clients
Prior to enlisting the help of Ngage my law firm was getting about 6 SEO leads/month on our website. Thanks to the ability for the clients to actually talke with someone (Ngage) -- we have doubled our retained SEO clients!!! Service paid for itself for the whole year after our first client signup.
26 February 2021
Reply from Ngage Live Chat
Thank you for sharing Matthew! That is fantastic to hear and we are delighted to be working with you.
I have question did i win prize 100…
I have question did i win prize 100 pounds can you let me know no like when last time so i had waiting till know for ling for registation to online banking
12 October 2020
Unprompted review
Our firm uses ngage and we landed a…
Our firm uses ngage and we landed a case that netted $4.1 million through their software. They have always been responsive and seem to have a leg up on their competitors with respect to conversion data. I recommend them highly.
1 October 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Chris. It is heartening to hear that your firm was able to help that individual. We will continue to convert as many of these opportunities as possible for your firm. Thank you!
The engagements and leads by our…
The engagements and leads by our website visitors have increased exponentially since beginning with Ngage Live Chat. The live chat operators are awesome! Visitors on our website feel comfortable engaging with them.
27 August 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Mitch! We think that the live chat operators are an extension of your website and we are glad it is paying off! We appreciate working with you.
Ngage is the only chat service our law firm uses.
Service works as advertised, a rarity these days. Customer service is top-notch. This is the only chat service we use, and we use it on all of our websites and landing pages. Very cost-effective too. It's quite surprising given how bad Martindale's other product Nolo is that Ngage would be so great, but they definitely got it right with this one!
25 August 2020
Unprompted review
Reply from Ngage Live Chat
Thank you for sharing, we are glad Ngage has worked out for you! The other Martindale services can be a different fit depending on the practice. We appreciate working with you.
Reliable & Best Web Chat Provider
I'm so grateful to the Ngage team for all the help they have assisted our law firm throughout the years, especially during the pandemic. They were very accommodating to our need for Spanish speakers and have made it possible to communicate with anyone that needs to speak to us 24/7. If the partners at our firm weren't a believer in the value of our website and virtual communication before the pandemic, they sure are believers now! Thank you!
17 August 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Ruthie, we truly appreciate working with you and your firm! It is great to hear that Ngage has made a difference during the Pandemic and made a difference for the Spanish-speaking visitors. Thank you!
I have enjoyed this feature on my…
I have enjoyed this feature on my website. We capture more inquiries with a live chat option.
24 June 2020
Unprompted review
Reply from Ngage Live Chat
Thank you, we enjoy working with your firm!
Fantastic!
Fantastic service! Have already seen a noticeable improvement regarding conversions in comparison from our last live chat service.
16 June 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Jordan for giving Ngage a shot, and we are happy to hear it is an improvement for your firm!
Superb experience
I have had an awesome experience with Ngage. My account manager has gone the extra mile. Without asking, he had his support team connect my CRM to Ngage via my CRM's API. I love that Ngage provides 24/7 live chat for my website visitors.
20 May 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Matt! We have had an awesome experience working with you as well. Here's to continued success!
Love Ngage.
Love Ngage.
We used to use another company, and were not satisfied at all, Then Eric called and talked me in to using Ngage. It was a great move on our part. They do a great job asking the right questions, the transfers are smooth, and I love the option where I can read the email before taking the call--cuts down on a lot of wasted time. Thanks, Eric!
19 May 2020
Unprompted review
Reply from Ngage Live Chat
Hi Becky, we are so appreciative that you gave Ngage a shot and are even happier that it has worked out for you and your team! Thank you for sharing your experience :)
Best ROI = Better than any lead…
Best ROI = Better than any lead generation source out there
12 May 2020
Unprompted review
Reply from Ngage Live Chat
Thank you Christiaan, we are pleased to hear it has been so effective for you! It is a team effort in terms of taking good care of your clients after they chat so thank you for that!
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