National Fidelity Financial Reviews 678

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payment processing, including unexpected charges, delays in settling with creditors, and accounts not being paid as expected. A few other people also felt that the initial information provided by some representatives was misleading or that they were pressured into signing contracts without sufficient time to review them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their knowledge, patience, and... See more

Service

Consumers find service to be positive. Many reviewers appreciate the thorough, attentive, and detailed... See more

User experience

People report positive experiences with the user experience, finding it fast, easy, and straightforward. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers appreciated the professional and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being hom... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

678 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing

Vincent Rivera was amazing and very knowledgeable. I was nervous but he made it simple and painless.

16 December 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Vincent was able to make the process simple and stress-free for you. Our goal is to provide clear guidance and confidence every step of the way, and it’s great to know Vincent delivered that level of care. We appreciate your trust and look forward to helping you achieve your financial goals!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Rosa T is great :)

Rosa T was very helpful and informative throughout the entire process.

17 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Rosa provided the guidance and support you needed throughout the process. Our goal is to make every step clear and stress-free, and it’s great to know Rosa delivered that level of care. We appreciate your trust and look forward to helping you reach your financial goals!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Exceeding your own expectations

Chad Jones was very informative, a good listener and very knowledgeable of the financial process

9 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad to hear that Chad took the time to provide clear explanations and make the process easier to understand. Our goal is to ensure every client feels informed and confident about their financial journey, and we appreciate your trust in us.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Chris Crenshaw was so personable and…

Chris Crenshaw was so personable and extremely helpful!

12 December 2025
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Reply from National Fidelity Financial

Thank you for your feedback! We’re so glad to hear that Chris was personable and extremely helpful during your experience. Providing friendly and knowledgeable support is what we strive for, and we appreciate your trust in us. We look forward to assisting you throughout this process!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Unbelievable

Unbelievable. This is far better than going bankrupt.
I'm sure I'm only paying about half of what it would have been if I went bankrupt. Philip Mattia really went out of his way to make sure we understood what we were looking at. They are legit, and they are here to help.
Thank you Philip.

15 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear that Philip went above and beyond to make sure everything was clear and that you feel confident in your decision. It’s great to know this program is helping you avoid bankruptcy and reduce stress while saving significantly. Your trust means so much to us, and we’re proud to be part of your journey toward financial freedom.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

the company was honest and that is all…


the company was honest and that is all you can ask for

5 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear that you found our company honest—that’s something we take great pride in. Your trust means a lot to us, and we look forward to supporting you every step of the way on your financial journey.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Agent took the time to explain all…

Agent took the time to explain all about banks.

13 December 2025
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Reply from National Fidelity Financial

Thank you for your feedback! We’re glad to hear that your representative took the time to explain everything clearly, including details about the banks. Providing thorough and helpful guidance is what we strive for, and we look forward to supporting you throughout this process!

— The National Fidelity Financial Team

Rated 4 out of 5 stars

A long-term strategy that worked for me

Wrote a bad review based on old information, updating because Steven called and straightened me out. Long story short, I think they were a newer company when I first started and the online portal and online communication channels changed so I was always anxious because I didn't know what the status of anything was. Once I got into the new portal I saw that my accounts have been well tended to and the messaging system works just fine.

If you read all the paperwork, they do everything they say they will do, and it's working for me. My credit is coming back up and I should be done from paying off all my credit cards by the end of next year as expected.

Still can't say five-stars because of the rough start, though. At no point did I think they were being dishonest but boy did I get nervous when I spent over a year not knowing how to hear the status of my accounts. Seems like they've figured it out now. Although I did miss a recent email with an offer to settle an account because the names of the email senders don't include the company name so I must've ignored it as spam. If I could make a suggestion, it would be for the emails to show as coming from National Fidelity Financial so they catch the eye.

Steven was great btw. Give that man raise.

10 December 2025
Unprompted review
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Reply from National Fidelity Financial

Thank you for taking the time to update your review! We’re so glad Steven was able to walk you through the improvements and give you peace of mind. We understand how important clear communication is, and we’ve worked hard to make our portal and messaging system more user-friendly. It’s great to hear that everything is now working as expected and that your accounts have been well managed.

Your feedback about email visibility is very valuable, and we’ll use it to keep improving. We’re excited to see your credit coming back up and look forward to helping you finish paying off your cards by next year!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I honestly don’t know much about…

I honestly don’t know much about National Fidelity Financial but I was impressed they way Jeff Cowley was being nice and respectful for the whole time I was on phone with him till I get my request processed!!!

5 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Jeff treated you with kindness and respect throughout the entire process. Providing courteous and helpful service is something we take pride in, and we’re thrilled that Jeff made such a positive impression. We look forward to continuing to support you on your financial journey!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Kevin was very informative on what I…

Kevin was very informative on what I needed to do in order to free myself of debt. He was polite and professional but not overbearing. I'm anxious to get started and I believe I made the right decision with this company.

8 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Kevin provided clear, informative guidance and made the process comfortable without being overbearing. Taking the first step toward financial freedom is a significant decision, and we’re honored that you've chosen us. We look forward to helping you achieve your goals and supporting you every step of the way!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Your specialist Chanel Taveras was…Amazing and super professional

Chanel Taveras was great. Very helpful. She went above and beyond with solutions to help get my debt paid off. It has helped to relieve a tremendous amount of stress and pressure to a very sticky situation. We were able to manage some issues through a personal emergency and she helped to handle it with grace and professionalism. She was patient, kind and thorough with all concerns involved. She got the job done and made sure I did not have any other concerns before we jump to the other step. She was so respectful, unhurried, and kind. Kudos to you for having such a great employee! I would highly recommend to others.

4 December 2025
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Reply from National Fidelity Financial

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that Chanel went above and beyond to provide solutions and help relieve stress during a challenging situation. Her patience, professionalism, and thorough approach truly reflect our commitment to supporting our clients every step of the way. We’re proud to have Chanel on our team and appreciate your high recommendation. We look forward to continuing to assist you on your journey to becoming debt-free!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Mark Elton was very kind and…

Mark Elton was very kind and professional, he explained everything in a way that was easy to understand. Thank you, Mark,

6 December 2025
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Reply from National Fidelity Financial

Thank you for your feedback! We’re so glad to hear that Mark was kind, professional, and explained everything in a way that was easy to understand. We look forward to assisting you throughout this process!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Helping me out of debt.

Helping me out of debt.

4 December 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re honored to help you on your journey to becoming debt-free. Our team is committed to supporting you every step of the way and ensuring you have the guidance you need for a successful financial future.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I am so Thankful for this company…

I am so Thankful for this company because of the excellent customer service that was given by Jacob Neil . He made me feel comfortable and was very easy to talk to. It’s truly embarrassing talking about debt but he made it comfortable. I thank the Lord for allowing me to speak to such a pleasant person.

4 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your heartfelt feedback! We’re so glad to hear that Jacob provided excellent customer service and made you feel comfortable throughout the process. We understand that discussing debt can feel overwhelming, and we’re proud that Jacob was able to create a supportive and reassuring experience for you. Your trust means so much to us, and we look forward to helping you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

My name is Bruce Kaiser

My name is Bruce Kaiser. I’m a 911 first responder retires loan enforcement. I contacted your representative Kevin who was patient informative and courteous. He walked me through every step of the process. I’m completely satisfied. Kevin is a big asset to your company Bruce Kaiser.

3 December 2025
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Reply from National Fidelity Financial

Thank you, Bruce, for sharing your experience! We’re honored to have earned your trust and grateful for your service as a 911 first responder and in law enforcement. It’s wonderful to hear that Kevin was patient, informative, and courteous while guiding you through every step of the process. We agree—Kevin is a tremendous asset to our team! We’re thrilled that you’re completely satisfied and look forward to supporting you throughout this journey.

— The National Fidelity Financial Team

Rated 5 out of 5 stars
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for your feedback! We’re so glad to hear that Mark was such a big help and made your experience a positive one. We appreciate your trust and look forward to supporting you throughout this process!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I thought he was very thorough in…

I thought he was very thorough in explaining how everything works. I also learned a few financial things in our meeting, so far very pleased. He was very kind & helpful.

3 December 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that your representative was thorough in explaining the process and even helped you learn a few financial tips along the way. Providing clear, helpful guidance is what we strive for, and we’re thrilled that you’re pleased so far. We look forward to supporting you throughout this journey!

— The National Fidelity Financial Team

Rated 4 out of 5 stars

Kevin was very easy to work with

Kevin was very easy to work with. He explained the details of the process very well.

3 December 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for your feedback! We’re so glad to hear that Kevin made the process easy and explained everything clearly. Providing clear guidance and support is what we strive for, and we appreciate your trust in us.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Chad Jones 10/10 recommend

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize a clear plan not just for my current situation, but also for what comes next. Representatives like him truly make all the difference. Highly recommend 10/10

3 December 2025
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing such an amazing review! Helping you organize a clear plan for both your current situation and what’s ahead is exactly the kind of support we strive to deliver. Representatives like Chad truly make a difference, and we’re grateful for your recommendation. We look forward to continuing this journey with you!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Understanding

Understanding, patient, knowledgeable

1 December 2025
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Reply from National Fidelity Financial

Thank you for your feedback! Providing clear guidance and support is always our priority, and we appreciate your trust in us. We look forward to helping you achieve your financial goals!

— The National Fidelity Financial Team

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