National Fidelity Financial Reviews 678

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payment processing, including unexpected charges, delays in settling with creditors, and accounts not being paid as expected. A few other people also felt that the initial information provided by some representatives was misleading or that they were pressured into signing contracts without sufficient time to review them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their knowledge, patience, and... See more

Service

Consumers find service to be positive. Many reviewers appreciate the thorough, attentive, and detailed... See more

User experience

People report positive experiences with the user experience, finding it fast, easy, and straightforward. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers appreciated the professional and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being hom... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

678 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fast service

Quick and easy

17 March 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear the service felt fast, simple, and stress‑free. That’s exactly the experience we work hard to provide.

— The National Fidelity Financial Team

Rated 1 out of 5 stars

Accounts are all in collections now and…

Accounts are all in collections now and you can’t get anyone to call you back.

15 March 2026
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for bringing this to our attention. We’re very sorry to hear about the difficulty you’ve experienced — this is not the level of communication or support we want for any of our clients. We understand how concerning it can be when you need assistance and can’t reach someone.

Our team is not open on Sundays, which may be why you weren’t able to get a call back right away.
That said, we absolutely want to look into your account and address your concerns as quickly as possible.

Because we’re unable to identify your account from this review alone, please reach out to us directly so we can assist you immediately:
Give us a call during business hours, Monday-Friday 9 a.m. - 6 p.m. EST, at 888-703-5495
Or email us anytime at customercare@nfdebt.org

Resolving this is a top priority, and we’re committed to making sure you receive the help and clarity you deserve.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Help to a Novice

Kay explained things clearly and concisely. She made excellent suggestions as well. She also told me what to expect over the next few months. She was patient and friendly as well.

10 March 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear Kay explained everything clearly and offered helpful suggestions throughout the conversation. Her patience and friendly approach are exactly what we want every client to feel when working with our team. We’re happy she made the process easy to understand and comfortable from start to finish.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

The agent I spoke with was Vincent

The agent I spoke with was Vincent. I have to say I didn't realize a lot of the information he had given me. He explained everything to me about the company and how they could improve my credit over all again. I wasn't interested at first, but when he told me more, I knew this program was right for me. He was down to earth with his explanations and life experience he also went through when he was younger. I highly recommend this program to anyone who is having issues with their credit and wanting to get out of debt. We all need a do over at some point. I just joined, but I feel we made the right choice.

6 March 2026
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing such a thoughtful and personal review. We’re truly glad to hear Vincent took the time to explain everything in a clear, down‑to‑earth way and helped you understand how the program can support your financial goals. It means a lot that his knowledge, transparency, and willingness to relate through his own life experiences helped you feel confident in your decision. We appreciate your recommendation and are honored to be part of this fresh start with you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Great at explaining everything quickly…

Great at explaining everything quickly and efficiently

5 March 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear your experience was quick, clear, and efficient. Providing simple, easy-to-understand guidance is exactly what we aim for, and it’s great to know we delivered that for you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team…

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confident in my decision that I made the right choice.

4 March 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear how much Kevin’s patience and attention to detail meant to you. His commitment to walking you through every question and concern—even reviewing things multiple times—is exactly the level of care we strive to provide. Knowing you felt confident and assured in your decision truly means a lot to our entire team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Dealing with Stefan made my experience…

Dealing with Stefan made my experience good he was very communicative and very thorough

3 March 2026
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Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear Stefan made your experience a positive one with his clear communication and thorough guidance. Knowing he took the time to walk you through everything means a lot to our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

The Customer Representative

The Customer Representative, Kadain Richards.

26 February 2026
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Reply from National Fidelity Financial

Thank you for your review! We’re glad to hear you had a positive experience with our representative, Kadain Richards. Providing helpful, attentive service is something we take pride in, and it’s wonderful to know she made a strong impression.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Very helpful put me at ease on this…

Very helpful put me at ease on this discission

18 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad to hear you felt supported and at ease while making this important decision. That level of comfort and clarity is exactly what we aim to provide.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Great experience!

I was helped tremendously and feel a sense of relief for once.

18 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this! We’re so glad to hear you had a great experience and are finally feeling that sense of relief. Helping you move toward a lighter, more manageable future is exactly what we’re here for.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Chad was very knowledgeable and…

Chad was very knowledgeable and compassionate with my situation and helped me relieve my anxiety over all my debt. He put me on a plan I could afford

16 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this thoughtful feedback. We’re so glad to hear Chad helped ease your anxiety and guided you with both knowledge and compassion. Knowing he helped you find a plan that truly fits your budget means a lot to us.

— The National Fidelity Financial Team

Rated 4 out of 5 stars

Talking with Jeff and explaining my…

Talking with Jeff and explaining my problems and how could he help his knowledge and understanding of life situations and experience hopefully can get my life back on track

5 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this. We’re really glad to hear Jeff took the time to listen, understand your situation, and offer guidance with care. Knowing his support helped you feel hopeful about getting back on track truly means a lot to us. We’re here for you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Explained everything very well

Explained everything very well. Very nice

3 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear everything was explained clearly and that you had a positive, friendly experience. Your satisfaction means a lot to us.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

It was a good decision for me!

After making the decision to contact NFF I was put in contact with Joe, he was great to explain how things worked and went over everything with me and gave me a chance to ask questions. I was a little nervous at first but after having my questions answered and everything explained I feel good about my decision.

3 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear Joe helped ease your nerves by taking the time to explain everything clearly and answer all your questions. Feeling confident and informed is so important, and it’s great to know you walked away feeling good about your decision.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Debt Free

Easy process

2 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re glad to hear the process felt easy and straightforward for you. It’s great to know you’re feeling confident on your debt‑free journey.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Phillip Was Great!

Phillip Was Great!
He was detail oriented, answered all questions thoroughly and completely. I understand the program and highly recommend Phillip and National Fidelity.

5 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this wonderful feedback! We’re so glad to hear Phillip took the time to be thorough, detail‑oriented, and make sure you fully understood the program. It means a lot to know his support helped you feel confident in your decision and your next steps. We truly appreciate your recommendation.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

There is light at the end of the tunnel!

Absolutely effortless to be approved and start the process.

4 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this! We’re so glad the process felt easy and straightforward for you. Hearing that you already feel a sense of hope and relief truly means a lot to our team. We’re here to support you every step of the way toward that light at the end of the tunnel.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

My credit cards were becoming too much…

My credit cards were becoming too much to handle!
Stefan was a pleasure to work with. He had my best interest and gave me alternatives to fit my needs. No high pressure sales, just information to help me make a decision that fit my needs! Thank You Stefan for making my life better!

4 February 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this thoughtful review. We’re so glad to hear Stefan made the process feel supportive and pressure‑free. Knowing he took the time to understand your needs and offer options that truly fit your situation means a lot to us. We’re grateful he was able to bring some relief and help make things feel more manageable for you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Talking to Brandon was very helpful…

Talking to Brandon was very helpful explaining the process very important. I feel I’m on the right track to become debt free. Thanks for all your help.James Harvell Sr

31 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience, James. We’re really glad to hear Brandon was able to explain the process clearly and give you the confidence that you’re moving in the right direction. Feeling supported and informed is an important part of the journey, and we’re honored to be here helping you work toward becoming debt‑free.

— The National Fidelity Financial Team

Rated 4 out of 5 stars

Kay did a great job explaining to me…

Kay did a great job explaining to me what would happen and how it all works. She made sure I didnt have any questions before we were completely done. Everything was done in a timely matter.

31 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad to hear Kay took the time to explain everything clearly and made sure all your questions were answered. It’s great to know the process felt timely and well‑guided from start to finish.

— The National Fidelity Financial Team

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