An emergency situation. My Extractor fan broke down in the Restaurant. Out of ours. I made a phone call a young man called Kyle answer. He was so helpful he came to his depot open the door 10 o’clock... See more
Company replied
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See what reviewers are saying
I want to say a big thank you to Cristian, my fan went down last night and needed a new one today to be here same day and he managed to get one to me within 3 hours, so I can open as normal this even... See more
Company replied
Really easy to use website. The item I wanted is obsolete and Northern Fans actually replaced it with an applicable model without me needing to go searching for it myself. I paid for next day delivery... See more
Company replied
Called about fan extraction technicalities for my use-case. After a while it became apparent what I was after from NFAN wasn’t really necessary. Even after finding this out, the member of the team was... See more
Company replied
Company details
Written by the company
Suppliers of extractor fan and ventilation systems to domestic, commercial and Industrial UK customers
Contact info
Unit E1 Thomas Street, M320JT, Manchester, United Kingdom
- 01618641777
- info@nfan.co.uk
- nfan.co.uk
4.6
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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An emergency situation
An emergency situation. My Extractor fan broke down in the Restaurant. Out of ours. I made a phone call a young man called Kyle answer. He was so helpful he came to his depot open the door 10 o’clock at night and got me a fan and and the essential that goes with it. He also advised me that if I need any help installing it, I should call him what an amazing service. This kind of service is hard to find. I cannot recommend this place enough, keep it up guys thank you.
22 May 2026
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks for the review Gulam
I want to say a big thank you to…
I want to say a big thank you to Cristian, my fan went down last night and needed a new one today to be here same day and he managed to get one to me within 3 hours, so I can open as normal this evening.
He was very helpful on the phone and I really appreciated someone so helpful it’s rare these days. Thank you again.
18 March 2026
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks Johanna I'll pass this on to Cristian
Great service
Great service. The guy on the phone helped me figure out how to start the extractor.
14 November 2025
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks for the review Kenan
Very risky
I will not recommend this company to anyone, I have returned the item few weeks back and received email today saying that they have received the item and they are checking it.after many phone calls and emails, never use this company again,
28 August 2025
Unprompted review
Reply from Northern Fan Supplies Limited
Sultan - Thanks for the feedback and having reviewed the case, I'd have to 100% agree with everything you've said. The service level and communication isn't what I expect from this company. Please accept my apologies and please be assured steps have been taken to ensure it doesn't happen again. Totally unacceptable and your refund has now been issued, I wouldn't use our company again either if this was a common occurrence, luckily this seems to be the exception rather than the rule, but still unacceptable - Jonathan Parry (managing director)
NFans been using them for 5 Years 👍👍
NFans been using them for 5 years now and always produce what they promise ..
Very helpful and normally a better price to 👍👍👍
29 July 2025
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks for the review Matt - Its appreciated
Excellent customer service
Excellent customer service, very knowledgeable and helpful staff. Best place for your ventilation needs! A+
12 July 2025
Reply from Northern Fan Supplies Limited
Thanks for the review
Reply from Northern Fan Supplies Limited
Thanks for the review
Paid for the fan plus £20 for next day…
Paid for the fan plus £20 for next day delivery.
Being a Friday latest it should have arrived on the Tuesday. When I phoned on Tuesday they had no record of my order, it seems that they had missed the purchase mail on there computer. Then phoned again Wednesday asking where my purchase is and was told it would get shipped out today which was Wednesday . I did not receive my shipment until the Thursday which is 7 days later and also no tracking on the shipment . Very disappointed
6 June 2025
Reply from Northern Fan Supplies Limited
Thanks for the review. Much as I would like to defend the service, in this instance I can't and the one star review is more than justified. Words will never convey just how disappointed I am I apologise for the service, or lack of nothing upsets me more than upsetting and letting down a customer. One mistake is acceptable although we'd rather not make any, but for this order we made one mistake followed by a second third and fourth which is totally unacceptable. Everyone has had a well deserved kick up the backside, we pride ourselves on every 5 star review but we learn from the one star reviews. Again I apologise for the service
Jonathan Parry (Managing Director)
Reply from Northern Fan Supplies Limited
Thank You
Perfect. No need to use anyone else for your fan needs.
It’s rare to find that the company that gives some of the best prices and exceptional service but it’s what I have experienced both times with this company.
Easy to call directly. Knowledgable staff. Same day delivery available with also reasonable delivery costs.
21 May 2025
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks Jagree
Reply from Northern Fan Supplies Limited
Thank you
Reply from Northern Fan Supplies Limited
Thanks for your feedback
Reply from Northern Fan Supplies Limited
Thanks Antonio
Promo delivery with care.
14 February 2025
Reply from Northern Fan Supplies Limited
Thanks Christopher
Reply from Northern Fan Supplies Limited
Thanks Robert
Amazing customer service and Very…
Amazing customer service and Very helpful staff. Product top quality.
6 February 2025
Reply from Northern Fan Supplies Limited
Thank you for the great review
"Fans"
We have been associated with this Company for over
25 years, and have a very close relationship, supplying
them with replacement fan impellers and spares.
We hope this co-operation will continue.
4 February 2025
Unprompted review
Reply from Northern Fan Supplies Limited
Thanks Geoff - you're a hard man, what would we need to do to get 5 stars
Right from the start everything went…
Right from the start everything went well, delivery was fast and on time and prices are spot on, will definitely buy from these guys again 👍🏻
22 January 2025
Reply from Northern Fan Supplies Limited
Thanks for the review Steve
Reply from Northern Fan Supplies Limited
Thanks for the review
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